Candlewood Suites Montgomery- North

This is definitely not a good hotel to stay. This place is a dump. Awful place to stay even though located in convenient area. I had to stay here couple of weeks ago because all the hotels in the city were booked and this was the closest I could get. On the plus side the staff here is friendly and nice, but that's about the only positive. . The rooms are not thoroughly cleaned. Couple of times I complained to the front desk. The second complaint, I have asked to speak to a manager. After waiting for about 5 minutes, an Indian Manager came to speak with me with a heavy accent. The manager was rude and kept interrupting me while I was trying to describe to him the nasty condition of the room. I was telling him that I normally stay at Hilton and Marriott and on few occasions I have stayed at Holiday Inn and I have never experienced such lousy conditions I have experienced at the Candle-wood. His response was you may want to stay at the Hilton then !!! . It is a shame that this hotel is part of the Holiday Inn system. I will definitely will never use this hotel and any Holiday Inn affiliate in the future.

My last stay, there were bugs in the room. I found a bug in the bathroom, and later, found a bug in my coffee mug that has been sitting on the table, while I took my shower. When I brought this up as I checked out, the lady at the front desk was nice, and just took down my concern, and said she will bring it up to management. I didn't ask for discount, or any favors. I just brought it up to them, so they can have some action because I stay there 2 weeks every month and have been doing so for past 3.5 years. So I get a call from the manager today, and reported, since I am not happy with their hotel, that I am not to return there, and he cancelled my next 2 reservations. I have never in a million years imagined that this is how a manager handles a complaint ABOUT BUGS in the room. Rather than be proactive and take care of the problem, he lashed out and cancelled my reservations. I guess that is one way to take care of the problem, just get rid of a loyal customer who has been staying there for 3.5 years. I am speechless, and still cannot believe this.

i want to give a shout out to jennifer buford. she made me feel like i was home thank you for everything. i will be back again soon. my room was spacious and very clean. we were in shock about everything the room offered.

This over priced inside MOTEL needs to be REMOVED from IHG IMMEDIATELY!!!!! The experience has destroyed the 5 yrs IHG has worked so hard to build. 1. Upon checking in made a mistake and put king room when wanted a double bedroom. When asked the clerk to fix was DIRECTLY TOLD, YOU DIDNT REQUEST A DOUBLE BED and THIS MOTEL does not offer have double beds. Sooooooo wrong, I previous stayed here less than a month prior and it was a double bed. Strike One. 2. I asked can you review my profile to ensure you have me in a higher floor away from elevator, WE CANT see your profile and only have lower floors available. REALLY!!!!! Why does IHG offer a profile that only the customer can review..... CRAZY STRIKE TWO 3. I called corporate, they switch the room only to put me IN THE EXACT SAME ROOM!!!!! Telling me this is our suite room and too top it off, RIGHT NEXT DOOR to a barking DOG..... The manager says, I “TOLD” to get down here this morning and not at 5pm as if I WAS NOT busy and YOUR POOR CUSTOMER and INABILITY to review the IHG profile so you know what the prepaid incoming customer would like. STRIKE THREE I have deleted my IHG profile and blocked their emails.

Stayed here for three nights, and very pleasant it was. Room was nice and spacious, good facilities and easy parking. We arrived early but Deborah on the front desk was very helpful and lets us book in early. Nearby was a Cracker Barrel and within a short distance plenty more place to eat. Good shopping nearby, and plenty to see in montgomery. Would definitely recommend this place.

We met up with my parents for a 2 night stay here & really liked it. My parents had their dog with & they are very welcoming to pets. They have a wonderful dog exercise area behind the hotel. I do think the $75 dog fee is a little steep though!! That seems high compared to other hotel pet fees. Also very nicely located very near several restaurants, both fast food & sit down. Also close to lots of shopping

This was a great Hotel me and my husband really enjoyed ourselves the stay rooms are super clean, and spacious,The staff are super friendly .Beds are very plush and comfortable its just a nice environment.cant wait to go back I will surly be staying there again. ❤️❤️❤️❤️❤️

The rooms were large, beds comfortable. Service good at front desk. But the hallways were dirty in appearance. Each door looked like it needed a scrubbing and possibly paint. They do not serve breakfast.

We enjoyed our fist stay at a Candiewood Suites hotel. Great location and great aminities. We now try to locate one on every trip we take. Great size room with great aminities for the price of other less desirable hotel rooms!