Carmel Inn And Suites

It was a good location. Nice room. The ice machine was broken & was not repaired where we were there. That was our only problem.

Friendly staff. Very basic accommodations in the room. Shower didn’t drain very well. WiFi was very good for what we needed it. Adequate cleanliness. Very close to downtown and convenient. For the price and location, it is a good deal.

The receptionist was not professional at all. We requested towels and she asked to look for housekeeping and ask them for it. Bed was super hard We had back pain the following morning( seriously) you could feel the springs from mattress by touching the bed. Room was cozy and all just the bed was a big issue.

Nice property, remodeled, I didn’t like the towels, worn & thin.

The room wasn't ready when we arrived to check in at 3PM (took another 20 minutes for them to hastily clean it and even then the room was rather filthy in the corners and the cleaning chemical smell was VERY strong -- it lingered until we checked out). I asked if we could have a late checkout since we weren't able to get in at 3PM and they extended our checkout 30 minutes which was nice. The room overall was definitely dated and worn in, which fits the cottage style I guess but was NOT worth the price we paid (we paid less at another hotel the night before and it was much nicer). The staff was helpful, and the bed was pretty comfortable. Location is great. We opted to eat breakfast elsewhere.

Great location, close to the beach, restaurant and shops. Overall pretty clean clean, but run down rooms.

Young gal at the front desk was rude from the get go about our reservation mix up. Refused refund and argued about policy. After wasting time, she then decided to say that she can just charge us $60 for cancelation fee. If she wanted to be customer friendly, she could've just let us go with full refund but I guess getting money was more of a priority. After ALL that rediculousness she went ahead and lied to us about breakfast. Otherwise the stay was decent. If you're a worry wart, it's right down the street from PD. You'll get the occasional sirens though which isn't pleasant. Close to shops. Won't recommend to anyone of my friends. The vibe was too rigid for my liking.

This is a nice physical facility, and the location cannot be beat. The management is very weak. The room was not entirely clean. I was cold the entire time. The heater in the room is inadequate to the task.

Pleasant start to finish. Fairly small bathroom but great shower. Microwave and mini fridge in room. Breakfast kinda skimpy but Im not a breakfast eater

All Carmel lodging is expensive, but this wasn't as expensive as most. I was only there overnight but walked to a good, inexpensive Italian restaurant. The young woman staffing the desk was friendly and very helpful. If I had more time, it would have been great as a starting point to walk the village. About an 8 hour drive including frequent stops from San Diego.

Great hotel. Nothing more to add.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

The location is good, just 2 blocks away from Ocean Ave, the major street of the town. And it's within walking distance to the beach too. However, when we arrived, the door to our room was wide open, and the room was very cold. The phone was broken. We paid for the breakfast inclusive package and was told a breakfast basket would be at the door in the morning. However, until 8:30am, no basket appeared. And no one was in the office either. We tried calling and doorbell for 5 minutes, still no one show up. We returned to our room, still no breakfast. We went back to the office again, called and rang the door bell for several times, finally someone woke up and answered. We got our breakfast basket 10 min later. Apparently, they either forgot our breakfast although we asked about it the night before, or they thought it's too early for breakfast. To avoid this, we had our breakfast basket for the next day delivered in the evening.

Really nicely furnished. Why are you making me write a book here?

To start the customer service at this hotel was the biggest problem. We booked a suite for a special occasion and when we arrived at the hotel they said that all the suites were booked so they put us in a corner unit that was small and dirty(dirty shower, hair in the sink, mildew smell in the room)!!! I showed them my printout that I had paid extra for the suite but they would not make any changes in our room nor would they refund the extra money that we paid for the suite even though we were staying in a regular room. I was past the time to be able to cancel our room so we had no choice but to stay there Carmel is a great romantic town, we had a great time there walking around the town but the dirty room and paying for a suite that we did not get to stay ruined the trip.

Great location, but even with the owners obvious efforts, the property is small, loud and has inadequate parking and no amenities.

The room was good, after upgrade to a suit. I thought I was getting a suit, but when I arrived it was a king size bed onl