DO NOT STAY AT THIS HOTEL!!!!!!. I left my room at 7:30 am in the morning. And later in the afternoon I noticed that my deposit for $250 had not been returned. On top of that there was another $200 charged to my card. I called Hilton support as I’ve been a member for years. They called the hotel and we’re told that I was charged $250 because they found cigarettes butts in the room
And an additional charge of $200 for a missing TOWEL and WASH CLOTH! I DONT SMOkE!! And I certainly don’t steal towels. So now I have to deal with my credit card company disputing the charge and the Hilton Support, who was helpful, disputing it as well as they believed me, but the hotel won’t budge. You have no recourse! I don’t know which maid can’t count, or who may have gotten into that room after I left, but I do know that I DONT SMOKE, the hotel is sketchy, smelly, and in a sketchy part of town. Smells like a scam to me and if the credit card company can’t get my money back I will be filing charges in small claims court because I refuse to give them $450 for something I didn’t do! DO NOT STAY there, something shady is going on. You have been warned