All front desk people are unfriendly, no greetings, no smiles. There was an incident the ceiling fell in the hall way because of the leaking from upstairs and no water in anywhere for a while till fixed. However there was NO apologies. Absolutely unacceptable. The room smelled awful, breakfast was not much selections, hot tub was disgustingly dirty, smelled like dirty pond and and pool water was very dirty as well. It was a nightmare staying. It used to be better. The place is going down.
The rooms were not clean which in a pandemic is not acceptable. There were stains on the walls and bedding. The grab and go breakfast consisted of a fruit cup and granola bar.
The only thing good about this property, is that my 3 year old enjoyed the kiddie pool. Everything else about this hotel is not good. Since the hotel is cheaper per night than others, it certainly attracts hoodlums. There were a lot of parents that didn't watch their kids and were glued to their phones. My 3 year old didn't stand a chance against some of the kids in the kiddie pool. The staff was subpar, one appeared to be high on meth. The other was very quiet and didn't appear to enjoy her job. Her baby daddy made an appearance and they were acting inappropriate out in the main lobby. The bed was fairly comfortable, but there were a lot of cosmetic defects in the rooms. We thought about leaving the same day as check in and just cut our losses but we wanted our kiddo to be able to swim more than just once for $100. We will never return. We felt uncomfortable, and somewhat insecure there.
The room wasnt ready, the microwave was broken, the chain was missing from the door. The knob was missing from the fireplace, the room was so noisy with the traffic, could sleep. Heater was very noisy.And no Continental breakfast that they advertised, didnt tell me at check-in that there wasnt one. Back door of the hotel wouldn't lock or even close
Love the staff always willing to help...... ........
The room was fine, but everything else in hotel closed.
I specifically paid extra for this hotel because of the water park, hot tub and free breakfast. The water park was closed and there was no free breakfast. This was not listed on Orbitz or the hotels website. There was nobody at the front desk. There was a phone and note to call a number but she took it down after we called twice. They ran out of hot chocolate and french vanilla so we couldn't even use the coffee maker. We couldn't get a sheet for the rollaway bed that we found in the hallway and got ourself. We didn't have enough pillows or blankets but couldn't get more. And the toilet was ABSOLUTELY DISGUSTING. The lady was rude and yelled at my son for using the coffee maker and printer that was supposed to be available for guests to use.
I liked the location, the staff, the room was very nice and the pool was great, the only down side was the shower, luke warm water at best, other than that a great stay.
This reservation was for my mother and aunt. They were both very pleased with the kind and conscientious service they received during their stay. They were especially impressed by the breakfast and also with the proximity of the Culver’s next door for any other meals or snacks. Convenient, friendly and helpful!
The pool was closed. The person that answered the phone didn't know why or how long the pool was going to be closed. And for the amount of money I paid for the rooms for the weekend, I was upset that I couldn't fill my tote cooler with ice, and why does a facility this big only have 1 ice machine? The breakfast was good.
I thought it was a very pleasant Hotel. Was happy with our room and the Hotel overall.
Close to attractions, very central, easy to travel to and from.
Our shuttle driver was very rude. Basically chewed us out for asking how long he would be driving. Stating “This is not my normal gig, you know. I’d like to go have a couple drinks and enjoy myself too,” when we asked him if he would be driving after the concerts. We did not at all expect him to drive but we were simply wondering if the shuttle would be available so we could make plans if it was not. Very disappointing.
We liked it all except the waterslide was not working when we stayed. Will stay here again!
Likes: Pool and cost Maybe a little more sitting in the breakfast area
Canterbury Park is a short stroll from AmericInn by Wyndham Shakopee Near Canterbury Park, and other popular attractions like Mystic Lake Casino are within a 10-minute drive. This 66-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.
Free buffet breakfast is included with your stay and awaits you each morning from 6 AM to 10 AM. Quench your thirst with a drink at the bar/lounge.
TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other amenities include sofa beds, refrigerators, and microwaves.
AmericInn by Wyndham Shakopee Near Canterbury Park features an indoor pool, a children's pool, and a gym. You can take advantage of free parking, along with a free area shuttle. The 24-hour front desk has staff standing by to help with securing valuables and dry cleaning/laundry. Additional amenities include a sauna, free WiFi in public areas, and a spa tub.
All front desk people are unfriendly, no greetings, no smiles. There was an incident the ceiling fell in the hall way because of the leaking from upstairs and no water in anywhere for a while till fixed. However there was NO apologies. Absolutely unacceptable. The room smelled awful, breakfast was not much selections, hot tub was disgustingly dirty, smelled like dirty pond and and pool water was very dirty as well. It was a nightmare staying. It used to be better. The place is going down.
The rooms were not clean which in a pandemic is not acceptable. There were stains on the walls and bedding. The grab and go breakfast consisted of a fruit cup and granola bar.
Dear Guest, We appreciate the feedback, we will use your feedback to better our services.
The only thing good about this property, is that my 3 year old enjoyed the kiddie pool. Everything else about this hotel is not good. Since the hotel is cheaper per night than others, it certainly attracts hoodlums. There were a lot of parents that didn't watch their kids and were glued to their phones. My 3 year old didn't stand a chance against some of the kids in the kiddie pool. The staff was subpar, one appeared to be high on meth. The other was very quiet and didn't appear to enjoy her job. Her baby daddy made an appearance and they were acting inappropriate out in the main lobby. The bed was fairly comfortable, but there were a lot of cosmetic defects in the rooms. We thought about leaving the same day as check in and just cut our losses but we wanted our kiddo to be able to swim more than just once for $100. We will never return. We felt uncomfortable, and somewhat insecure there.
Dear Guest, We appreciate the feedback, we will use your feedback to better our services.
The room wasnt ready, the microwave was broken, the chain was missing from the door. The knob was missing from the fireplace, the room was so noisy with the traffic, could sleep. Heater was very noisy.And no Continental breakfast that they advertised, didnt tell me at check-in that there wasnt one. Back door of the hotel wouldn't lock or even close
Love the staff always willing to help...... ........
Thank you for your recent stay. We hope to see you back soon.
Thank you for your recent stay!
The room was fine, but everything else in hotel closed.
Thank you for staying with us. We hope to see you when everything opens up.
I specifically paid extra for this hotel because of the water park, hot tub and free breakfast. The water park was closed and there was no free breakfast. This was not listed on Orbitz or the hotels website. There was nobody at the front desk. There was a phone and note to call a number but she took it down after we called twice. They ran out of hot chocolate and french vanilla so we couldn't even use the coffee maker. We couldn't get a sheet for the rollaway bed that we found in the hallway and got ourself. We didn't have enough pillows or blankets but couldn't get more. And the toilet was ABSOLUTELY DISGUSTING. The lady was rude and yelled at my son for using the coffee maker and printer that was supposed to be available for guests to use.
We would never take the sign down unless someone is working the front desk. We don't have personal coffee makers at front desk are you sure you are talking about the right hotel? Coffee and hot chocolate are set out for use. Coffee is made by staff. No staff would deny service. Breakfast and waterpark is shut down every where as everyone is following state and local guidelines.
I liked the location, the staff, the room was very nice and the pool was great, the only down side was the shower, luke warm water at best, other than that a great stay.
Thank you for the kind review. We hope to see you back soon.
Thank you for staying with us.
Dear Guest, We apologize for the experience you had, we will use your feedback to better our services. The time you stayed we had a lot of guest not following rules.