Midtown - Westport Vacation Packages

The wonderful woman at the front desk (with the cool accent) on the morning of Oct. 3rd, 2025 was very helpful, empathetic and personable - even though she was dealing with a lot at once. Aside from the elevator troubles, the TV troubles, network difficulties, silly breakfast and run-down hallway and rooms interior, SHE was the best part. Thanks for having me.

It was great and safe

The only thing I thought that could be improved in the room is that it seemed that the room needed more light... Lakeva, at the front desk, was extremely helpful in solving a problem we had with Orbitz - they hadn't properly gotten our confirmation information transmitted to the hotel. We were very thankful for her help and diligence

Our recent stay at this hotel in the heart of the Kansas City Plaza was just average. While the location is convenient, a few things made the experience less than ideal. The in-room phones weren’t working, there was a strong sewer odor emitting from the faucets anytime you opened them to use water, and only one of the four elevators was operational, which made getting around frustrating. Although the property had a refresh a few years back, the hotel entry, elevators , and exterior are already showing noticeable wear. On a positive note, the lobby bar staff were friendly and welcoming, and the hotel offers snacks, candy, and sundries in the lobby—but prices are extremely inflated. For the cost of the rooms, there are better-maintained and more reliable options on the Plaza.

I felt like the mattress may need to be updated. Everything else was great! Great service!