We always stay here whenever we’re in Mexico City. Within walking distance from a major mall, well staffed and safe.
I didn’t like the fact that there’s no security at night. We didn’t sleep all night with a family that was staying beside our room. They were in several rooms and going back and forth all night and wee hours of the morning drunk. Standing right outside our door laughing and yelling. I waited a bit thinking they will go in their rooms and go to sleep, but no they didn’t. I hit my door and that offended them, they started insulting us and yelling even more. The phone in the room is a piece of crap never got it to work to call the front desk. I tried calling front desk but with international codes and all I couldn’t get thru. I did look out the window and saw “security with a radio in his hand but they didn’t do anything about it. When I finally got through they come and knock on our door and ask who the people were.They knew exactly who they were. The people asked for room service. That’s ridiculous that they allow this. Disturbing all the guest. All they said was they were going to keep and eye on them the next night well we were already leaving. We stayed at this hotel quite a bit but this was our last time. The restaurant is fair. Just don’t expect great service. Don’t bring coffee have to keep looking for the waiter and asking him for more coffee.
Food poisoning and lost dry cleaning as well as being charged for service I didn't use
It was noisy from the children in the pool area. It’s a basic hotel to me.
Servicio de restaurant demasiado lento en todos aspectos Excelente atención pero tardan demasiado
Located within a 5-minute walk of Mundo E Shopping Center, Krystal Satélite María Bárbara is within a mile (2 km) of Plaza Satelite Shopping Center. This 215-room, 3.5-star hotel has conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. Buffet breakfast is offered for a fee each morning from 6:30 AM to noon.
Guests can expect to find free WiFi and LCD TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include coffee makers, safes, and ironing boards.
Krystal Satélite María Bárbara features an outdoor pool, a children's pool, and a 24-hour gym. Valet parking is available for MXN 50 per night. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this family-friendly hotel include free WiFi in public areas, conference space, and a 24-hour business center.
We always stay here whenever we’re in Mexico City. Within walking distance from a major mall, well staffed and safe.
Estimado Sr. Marcelino, Agradecemos su tiempo para evaluarnos, nos complace saber que disfrutó su estancia al máximo con nosotros. Esperamos con muchas ansias darle la bienvenida nuevamente en un futuro. Excelente día, ¡Saludos!
Buen día Sr. Ricardo, Agradecemos el tiempo para evaluarnos. ¡Esperamos su visita nuevamente! Que tenga un excelente día, saludos.
Buenos días,Agradecemos su tiempo para calificarnos. Nos complace saber que disfrutó su estadía en el hotel pues procuramos estar al tanto de nuestros huéspedes. Esperamos su pronto regreso a nuestras instalaciones.Gracias y que tenga un excelente día.
I didn’t like the fact that there’s no security at night. We didn’t sleep all night with a family that was staying beside our room. They were in several rooms and going back and forth all night and wee hours of the morning drunk. Standing right outside our door laughing and yelling. I waited a bit thinking they will go in their rooms and go to sleep, but no they didn’t. I hit my door and that offended them, they started insulting us and yelling even more. The phone in the room is a piece of crap never got it to work to call the front desk. I tried calling front desk but with international codes and all I couldn’t get thru. I did look out the window and saw “security with a radio in his hand but they didn’t do anything about it. When I finally got through they come and knock on our door and ask who the people were.They knew exactly who they were. The people asked for room service. That’s ridiculous that they allow this. Disturbing all the guest. All they said was they were going to keep and eye on them the next night well we were already leaving. We stayed at this hotel quite a bit but this was our last time. The restaurant is fair. Just don’t expect great service. Don’t bring coffee have to keep looking for the waiter and asking him for more coffee.
Dear Guest First and foremost, I would like to take this opportunity to thank you for the trust you have placed in our chain Krystal Hotels and for having shared your experience with us. We work daily to achieve the satisfaction of our clients; therefore I value your opinion very much in order for us to improve each day. We would like to express our most sincere apologizes for every inconvenience you have encountered during your stay. We regret not being able to meet the expectations you had before arriving at our hotel. There is always room for improvement and feedback of our clients play a key role to show us where we have to make an extra effort to serve our valued clients better, we do not want to lose you as our valued guest and we hope to be given a second chance to recover the trust into our establishment. Sincerely
Food poisoning and lost dry cleaning as well as being charged for service I didn't use
Dear Guest Receive cordial greetings from the entire personnel of Krystal Satelite. We would like to thank you for your feedback regarding the unfortunately unpleasant stay with us. I would like to comment you that we already take care of each situation, will be working with the Food and Beverage Manager and with the housekeeping Manager and to see changes as soon as possible. I really appreciate your preference and we hope that you will give us the opportunity to continue serving you in this your home, Krystal Satelite. Cordially Yours,
Gracias por su preferencia. Esperamos verle de regreso pronto!
It was noisy from the children in the pool area. It’s a basic hotel to me.
I appreciate your comments about our hotel. We will work in our areas of opportunity indicated by you to provide a quality service that our guests deserve
Good morning, We very much appreciate your comment, we are working with all our staff to make each stay better. We will be happy to welcome you again in this your Krystal home.