See all properties

Hotel Santa Cruz

Property class: 3

Choose dates to view prices

Photo gallery for Hotel Santa Cruz

A building with a sign reading "HOTEL SANTA CRUZ" and an entrance sign.
A modern hotel lobby with a clean, polished floor, a red armchair, and yellow accent walls.
A neatly made bed with a rolled towel and a small sign, a wooden headboard, and a dark wall.
A reception area with a green sofa, a black partition, and a display of bottled water.
A modern hotel reception area with a glass facade, a reception desk, and a digital display.

Reviews

7.4 out of 10
Good

Popular amenities

  • Free WiFi
  • Breakfast available
  • Business services
  • Bar

Explore the area

View in a map
Av Presidente Juárez 2009, Los Reyes Iztacala, Tlalnepantla de Baz, MEX, 54090
  • Place, Tlalnepantla Convention Center
    ‪5 min drive‬
  • Place, Plaza Tlalne Fashion Mall
    ‪5 min drive‬
  • Place, Corpus Christi Cathedral
    ‪6 min drive‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪35 min drive‬

Room options

View all photos for Junior Single Room, 1 King Bed, Private Bathroom

A bathroom with a black sink, a mirror, and a towel rack.

Junior Single Room, 1 King Bed, Private Bathroom

8.4 out of 10
Very good
(10 reviews)
  • 213 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Ensuite

A modern hotel room with a large bed, wooden headboard, and a small bedside table with a phone.

Superior Room, 1 King Bed, Ensuite

7.0 out of 10
Good
(11 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Basic Double Room, 2 Double Beds, Private Bathroom

A hotel room with two single beds, each with a wooden headboard and white bedding. There is a nightstand with a lamp and a small table between the beds.

Basic Double Room, 2 Double Beds, Private Bathroom

  • 215 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Superior Double Room, 2 Double Beds, Private Bathroom

A hotel room with two beds, a telephone, and a small table with a sign.

Superior Double Room, 2 Double Beds, Private Bathroom

  • 215 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

You may also like

Ad
A hot tub with a cityscape view at sunset.

Holiday Inn Express Mexico Aeropuerto by IHG

Iztacalco
  • Hot tub
  • Breakfast included
  • Free airport shuttle
  • Parking included
9.4 out of 10, Exceptional, 1,942 reviews
$107 nightly
The price is $128
Nov 5 - Nov 6
Total with taxes and fees
Holiday Inn Express Mexico Aeropuerto by IHG

About the neighborhood

Tlalnepantla de Baz

Hotel Santa Cruz places you within a few miles (5 km) of Mundo E Shopping Center and Plaza Satelite Shopping Center. This 100-room, 3-star hotel has conveniences like free in-room WiFi, free self parking, and a 24-hour business center.

What's nearby

  • Tlalnepantla Convention Center - 5 min drive - 1.2 miles
  • Plaza Tlalne Fashion Mall - 5 min drive - 1.4 miles
  • Centennial Theater - 5 min drive - 1.4 miles
  • Corpus Christi Cathedral - 6 min drive - 1.2 miles
  • Centro Cultural Nahui Ollin - 6 min drive - 1.9 miles

Getting around

  • Tlalnepantla Station - 4 min drive
  • Tlalnepantla de Baz Station - 6 min drive
  • Benito Juarez International Airport (MEX) - 39 min drive

Restaurants

  • ‪Café del Duende - ‬12 min walk
  • ‪Pasteleria Macram - ‬16 min walk
  • ‪Mi Sabor - ‬11 min walk
  • ‪La Casa De Los Chilaquiles - ‬11 min walk
  • ‪Micheladas Las Clandestinas - ‬15 min walk

About this property

Hotel Santa Cruz

Guests of Hotel Santa Cruz enjoy free WiFi in public areas, a 24-hour business center, and a banquet hall. A stay here includes free parking. The 24-hour front desk has staff standing by to help with tours/tickets and luggage storage. This smoke-free hotel also has a vending machine.
Guests can expect free WiFi and 42-inch LED TVs with digital channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include phones, desks, and wardrobes or closets.

Similar properties

A bar area with a variety of drinks and bottles on shelves.
ibis Mexico Tlalnepantla
Tlalnepantla Centro
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
8.8 out of 10, Excellent, 1,122 reviews
$53 nightly
The price is $64
Nov 28 - Nov 29
Total with taxes and fees
ibis Mexico Tlalnepantla

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered, secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:30 AM for a fee: MXN 65 to 90 for adults and MXN 65 to 90 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Comedor Los Tulipanes

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: 7:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 65 to 90 for adults, and MXN 65 to 90 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • Check-in: 2:30 PM—-7:00 PM
  • Check-out: 1:00 PM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Santa Cruz Hotel
Hotel Santa Cruz Tlalnepantla de Baz
Hotel Santa Cruz Hotel Tlalnepantla de Baz

Frequently asked questions

Are free cancellation options available at Hotel Santa Cruz?

Hotel Santa Cruz offers free cancellation on some room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Santa Cruz?

As of Oct 29, 2026, prices found for a 1-night stay for 2 adults at Hotel Santa Cruz on Oct 30, 2026 start from $30, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Hotel Santa Cruz?

This hotel is located in Tlalnepantla de Baz, close to Basilica of Our Lady of Guadalupe, Plaza Satelite Shopping Center, and Mexico City Arena. You'll also find Mundo E Shopping Center and Naucalli Park within a short drive.

Will I be able to park at Hotel Santa Cruz?

Yes, covered self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Does Hotel Santa Cruz have a casino on the premises?

No, Hotel Santa Cruz doesn't have a casino.

Will I find an indoor pool at Hotel Santa Cruz?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Hotel Santa Cruz?

Couples will appreciate amenities like a restaurant, a bar/lounge, and a 24-hour front desk at this hotel.

Are there hot tubs at Hotel Santa Cruz?

No, this hotel doesn't have a spa tub.

Does Hotel Santa Cruz have a restaurant that serves breakfast?

Yes, Hotel Santa Cruz serves a cooked-to-order breakfast for a surcharge each morning at Comedor Los Tulipanes.

Will Hotel Santa Cruz allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Santa Cruz.

Are there connecting rooms at Hotel Santa Cruz?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from Hotel Santa Cruz?

The closest major airport to Hotel Santa Cruz is Benito Juarez International Airport (MEX), which is 14.6 mi away (39 minutes by car). Another top airport is Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.), which is located 24.4 mi away (54-minute drive).

Can I book a room with a balcony at Hotel Santa Cruz?

No, there aren't any guestrooms at Hotel Santa Cruz that offer a balcony.

Hotel Santa Cruz Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 67 out of 174 reviews
Rating 8 - Good. 44 out of 174 reviews
Rating 6 - Okay. 22 out of 174 reviews
Rating 4 - Poor. 11 out of 174 reviews
Rating 2 - Terrible. 30 out of 174 reviews

8.2/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Todo excelente
Stayed 3 nights in Oct 2025
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Amenities
Will appreciate if staff on desck and kitchen, will be more friendly, house keeping 100%👌 we love it!
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was very clean for my 5 days there. Ms. Rocío is an important asset to the hotel. She has such a charming disposition and knows how to talk to people. She made my bad days disappear and her smile just warms your heart. I can't thank her enough for her help. Thank you Ms Rocío.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for a 1 night stay.

Good for a 1 night stay. I was afraid of some of the bad reviews, but nothing like that existed for me.. It was clean and comfortable. My room had a bit of the bleach smell. There was a place to eat that was open late right in the hotel.
Stayed 1 night in Nov 2024
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
Good
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vibe was a little creepy but generally okay
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
More stuff low employees especially in the kitchen
Stayed 1 night in Aug 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities
Got bed bugs from this hotel. Also room smelled terrible of cigarettes and even had ash tray in the room. Took our baby here and absolutely regret it.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
.
Stayed 1 night in Dec 2024
Verified review

4/10 Poor

Disliked: Staff & service
The stuff very rude
Stayed 1 night in Sep 2024
Verified review

6/10 Okay

Disliked: Amenities
No
Stayed 4 nights in Nov 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad property. Bad personal. Dirty and personal - Housekeeping touch my belongs and stole items and I request to talk to the manager and front desk never contact me with the manager. All of them are the sesame thing DON'T RECOMMEND THAT HOTEL. I abandoned the hotel today January 23th, 2025 and move to another hotel. They touch and stole my belongs when I was in hospital for surgeries. Very disappointed 😞☹️
Stayed 7 nights in Jan 2025
Verified review

10/10 Excellent

Todo muy bien desde la recepción con las personas que están en la tarde ya que ka de la mañana no tiene vocación de atención
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar tranquilo para disfrutar y. Descansar
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Staff & service
La habitación cuenta con lo básico, en realidad el lugar esta bien, lo malo es la recepcionista que me tocó, muy despota
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un excelente lugar para descansar, el personal siempre muy amables. Todo super bien
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Lo básico para una estancia corta
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar bastante tranquilo para disfrutar tu estancia, hay lugares cerca para ir a comer y disfrutar del centro de Tlalnepantla. Muy buena opción
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien el lugar aunque se podían llegar a escuchar algunas cosas de las habitaciones aledañas
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar excelente pata escancia de trabajo
Stayed 7 nights in Jun 2026
Verified review

4/10 Poor

Liked: Cleanliness
La reservación por app con pago en el hotel no se respeta si no llegas antes de las 7pm. El hotel acepta huéspedes "de paso" que son muy ruidosos. Las camas y las almohadas son duras. Durante la noche, se escuchan los ruidos de las habitaciones de lado
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Personal como enojado
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Clean room and nice staff will appreciate hair dryer in the rooms are needed.
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La recepción desde la llegada todo bien, pedimos servicio de comida a la habitación y todo super bien. Excelente servicio
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo perfecto
Stayed 1 night in May 2026