super awesome, but be prepared to hear beale street at night
The Westin Hotel, Memphis, was by far the lowest grade property we ever stayed at. My husband joked that the toilet was so short in height it felt like he was stooping over a kids potty chair. Please upgrade this property to its true fine reputation.
The property is run down and in need of upgrades.
Our room was not prepared upon time of arrival. Customer service was poor. When I say poor ask for tissue and more soap could not get until the next day. I also ordered food for room service it was taken to room 307 instead of my room. Toilet got stopped up as well. The customer service had a issue with our room key. Very dissatisfied with the service
When we arrived for check in, we were told that they gave our room away to a larger group they had staying at hotel. We ended up staying at the Hyatt.
Excellent location
The location is great The staff very helpful and friendly! Bathroom is in need of an update and so does the in room carpet
The bedrooms need to be cleaned and restocked better. There is a lot of dust on the base of the desk and the mini fridge/ food was half empty along with no toilet paper upon checking into the room.
Dirty and has a lack of after the check-in support or service.
Every one so helpful and friendly.
Great staff! Broken elevator, worn out hallways. Worn out carpeting. Broken lock on our door. Too many people in elevator (since one was broken.)
The property was very conveniently located to Beale St & FedEx Forum...excellent stay!!
Didn’t get us checked In until 445. Check in was suppose to be at 3. Advertised late night dining but when I called they said they wasn’t doing that tonight. Over charged me for room service. Took almost two hours to bring me four bottles of water to my room. Very disappointed
What was unique about this property is the people that work there like Diane and the valet service. The valet service was second to none..first impression but the second impression was the phenomenal when we checked in with Diane, she was professional but very welcoming and our room was great! Hands down had the best experience!
The restaurant staff and valet personnel were great however, in my opinion the front desk personnel require additional training in their systems and customer service, particularly the desk supervisor.
Located in Downtown Memphis, The Westin Memphis Beale Street is adjacent to Beale Street and within a 5-minute walk of other popular sights like FedEx Forum. This 203-room, 4-star hotel has a restaurant, a 24-hour gym, and a 24-hour business center.
Full breakfast is offered for a fee each morning from 6:00 AM to 10:00 AM. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a bite to eat at the onsite restaurant or coffee shop/cafe.
32-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and designer toiletries. Minibars, coffee makers, and free local calls are also available.
Guests of The Westin Memphis Beale Street enjoy a 24-hour gym, WiFi in public areas, and conference space. Valet parking is available for USD 32.00 per night, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a 24-hour business center, express check-out, and free newspapers.
super awesome, but be prepared to hear beale street at night
The Westin Hotel, Memphis, was by far the lowest grade property we ever stayed at. My husband joked that the toilet was so short in height it felt like he was stooping over a kids potty chair. Please upgrade this property to its true fine reputation.
The property is run down and in need of upgrades.
Dear Cory, Thank you for taking the time to share your valuable feedback. We want to ensure every guest receives a clean, well-maintained room and we sincerely apologize this was not your experience. Your comments will be passed on to our team as we are always striving to improve. We hope you will allow us another opportunity to host you in the future; we want to go above and beyond your expectations.
Our room was not prepared upon time of arrival. Customer service was poor. When I say poor ask for tissue and more soap could not get until the next day. I also ordered food for room service it was taken to room 307 instead of my room. Toilet got stopped up as well. The customer service had a issue with our room key. Very dissatisfied with the service
Charles, thank you for your open and honest review. Again, I do apologize that your stay was not as planned.
When we arrived for check in, we were told that they gave our room away to a larger group they had staying at hotel. We ended up staying at the Hyatt.
Dear Jeanine, While rooms are subject to availability when booking through a third party, it is our mission to do our best to accommodate every reservation. However, we apologize if we were unable to do this for you. Please give us another chance to welcome you on your next visit to the Memphis area.
Excellent location
Dear Nelson, We're delighted you enjoyed your stay at The Westin Memphis Beale Street and that our location was ideal for your visit. Thank you for the kind review. It would be a pleasure to host you again should you be back in the area.
The location is great The staff very helpful and friendly! Bathroom is in need of an update and so does the in room carpet
It was such a pleasure to welcome you to The Westin Memphis Beale Street. We're delighted you loved our fantastic location and friendly staff, and we trust you had a relaxing stay. Thank you for your feedback regarding the room and bathroom; we'll keep your comments in mind. Nonetheless, our team hopes you had a fabulous trip. Please allow us to serve you again the next time you're in town.
The bedrooms need to be cleaned and restocked better. There is a lot of dust on the base of the desk and the mini fridge/ food was half empty along with no toilet paper upon checking into the room.
We appreciated the opportunity to serve you during your travels. Our team hopes your overall stay was comfortable. However, we're sorry if your room did not meet your expectations. Our front desk staff is happy to accommodate room requests when available. Please allow us a second chance to impress you whenever you're back in the area.
Dear Christopher, All comments are helpful, and we value your input. We take great care to maintain our facilities and services to the standards of our brand, and we are sorry to hear about your concerns on this occasion. Thank you, and we wish you safe travels ahead.