Beautiful hotel. Excellent location. Only complaint, I was traveling with an infant and was promised a crib or playpen upon arrival but never received it. I called before arrival and explained that I would be arriving after hours and was told that wouldn’t be a problem, just pick up one from front desk. Well the front desk said housekeeping was closed and they were unable to provide one for the night. Disappointed but we made it work.
Great location!
Location and overall experience was good.
Nice location; nice sized rooms with balcony
Nice hotel, Downtown Memphis after dark is sketchy.
Only downfall is the parking situation. Aside from that. It's great
Pay Too much for parking Someone was in my room while I was out and returned. Security is an issue.
Breakfast great. Bar could have better open hours.
Close to the river and major attractions in downtown. A little inconvenient to take two elevators to reach my room on the 4th floor but I understand with the layout of the property - no big deal. Good breakfast, convenient location, friendly staff, super nice room - spacious.
We had a great time and experience staying at Springhill hotel. Convenient location, friendly and professional staff. Delicious breakfast. Highly recommend.
Great place to stay. Friendly staff, checking was fast and convenient. They have a Great breakfast buffet!
The staff were very friendly.And the were also very helpful. Springhill Suites By Marriott Memphis Downtown was very clean. The breakfast was very good.They had a nice lobby. It was nice that they had a store where you could buy stuff.
Our room was spacious, with two double beds and an office area, but was located in the "other" building. We had to take an elevator to the third floor, walk across a hallway to the next building, then take another elevator to our room on the fourth floor. Not the end of the world, but something I hadn't encountered before. The parking lot is about 1/4 mile away from the hotel, and based on our experience I would recommend self-parking rather than valet parking. The valiant valets were overworked, and there were large back-up of cars to be parked and fetched from the remote lot. The staff attributed this to turnover, and perhaps the problem has been addressed. One morning there was a charity run, and the streets around the hotel were closed for awhile. We waited for over an hour for our car, until at least 30 minutes after the race was over, and finally I hunted it down in the remote lot and drove it back myself. The facilities are decent and clean, but not luxurious, and my overall impression is that the room was somewhat overpriced. No major reason to not stay there again, but probably not my first choice in the downtown Memphis area.
Easy walking distance to Beale St., Sports center, places to eat
Our stay was decent. I was mote distracted by the fact that it took me about 10 tries to find my room since the instructions of the staff were unclear, the halls smelled horrible in some parts, the vallet was sweet but slow, and my room was freezing cold the entire time . We called maintenance but by time we made it back to our room, maintenance had gone home for the day. I filed a complaint and got a discount on my room however there is no way that I could believe that all of the rooms were taken in a seven floor hotel room on a Tuesday night with a strip of other hotels immediately adjacent to it.
The hotel was clean and had a nice breakfast. Great for families with small kids. There is a park across the street to run the little ones around. We were walking distance to a lot of restaurants. Great value and location.
Located in Downtown Memphis, Springhill Suites By Marriott Memphis Downtown is within a 10-minute walk of popular sights such as AutoZone Park and Orpheum Theatre. This 3-star hotel welcomes guests with 147 rooms and conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.
Free full breakfast is included with your stay. At the end of the day, relax with a drink at the bar/lounge.
The 147 accommodations feature kitchenettes and space to spread out with sitting areas. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free local calls, and free bottled water.
At Springhill Suites By Marriott Memphis Downtown, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is offered for USD 25 per night. The 24-hour front desk has staff standing by to help with luggage storage and dry cleaning/laundry. Additional amenities include a spa tub, conference space, and a 24-hour business center.
Beautiful hotel. Excellent location. Only complaint, I was traveling with an infant and was promised a crib or playpen upon arrival but never received it. I called before arrival and explained that I would be arriving after hours and was told that wouldn’t be a problem, just pick up one from front desk. Well the front desk said housekeeping was closed and they were unable to provide one for the night. Disappointed but we made it work.
Thank you for your survey concerning your recent stay and apologize that you did not receive the crib as requested. We do have limited housekeeping hours at the present time but if the request was on your reservation it should have been taken care of prior to arrival. Best Regards,
Great location!
Dear Guest, We are so glad you enjoyed your stay and the location of the hotel. We hope you will stay with us again the next time you travel to Memphis. Best Regards,
Location and overall experience was good.
We are glad to heat you enjoyed your stay and hope you will stay with us again the next time you travel to Memphis. Best regards,
Thank you for your survey. We are glad you enjoyed your stay and hope you will return soon! Best regards,
Nice location; nice sized rooms with balcony
Thank you for your survey. We are glad you enjoyed your stay and hope you will return soon. Best Regards,
Thank you for your survey. I will pass it along to our staff! Best regards,
Nice hotel, Downtown Memphis after dark is sketchy.
Thank you for your feedback concerning your recent stay. I will definitely pass it along to the staff! Best Regards,
Dear Guest, We appreciate your feedback and hope you will stay with us again in the future! Best Regards,
Only downfall is the parking situation. Aside from that. It's great
Dear Guest, I'm sorry you did not like our parking and appreciate you taking the time to give us your feedback. I hope you will stay with us again in the future.
Thank you for your survey concerning your recent stay. It will be shared with our staff. Best Regards,