The hotel itself is nice, clean, and well maintained. The smell of the city is what got to me. Seriously— there is a very strong sewage smell evident from the interstate.
Staff was rude at checkin. Wouldn’t say hello or thank you and clearly hated her job. Also no shampoo in the room. Just three bottles of conditioner.
Very nice accommodations, very clean & super friendly staff!
Hotel is conveniently located off the highway. My room was clean, quiet and spacious. Which is perfect for me being 6 months pregnant. We checked in a little later and I was very grateful the restaurant was still serving hot food. Staff was also very friendly. Would recommend. There is also free WiFi and breakfast!
The place was fine— easy access on and off the interstate. The dining room food at night was mediocre and there was not enough hot food in the morning to allow everyone who showed up to eat.
Good
Very clean and up to date facility. Restaurant staff was very pleasant and accommodating. Baked beans were the best I’ve ever tasted.
Unfortunately upon MY ARRIVAL, I was told that this property no longer accepting reservations from guests who lives 25 miles or less from this hotel. I had an EVENT to get dressed for and only had an hour to do so!! I felt this was a SUPER unfair inconvenience! I stayed at the hotel at the end of June (24-25). I did not destroy the room at that time, so if I wasn't flagged in the system, I should have been allowed to keep the reservation (to which I had already FULLY PAID FOR!!) There was NO SIGNAGE stating this information in the lobby. It was the front desk manager's job to deliver this "update" *effective August 1 (according to her). I was hugely disappointed. I enjoyed the stay in June and booked again due to that experience. However, this sorely left a bad taste in my mouth.
Hotel was nice and clean. I did ask for my shower floor to be cleaned again. But the hotel was lovely. I had noisy kids next door that woke us up, but that is bad parenting
Everybody was great. I felt the room floor could have been cleaner.
This was the second time we stayed at the Raddison. We enjoyed out second stay as well. Rachel the front desk assistant again provided excellent service. KaTara also assisted us through the easy check in process, and provided us with a quality service Free hot breakfast and microwave located imain lobby area.
The hotel is newly renovated.Check in was a breeze. Rachel the front desk assistant was professional, friendly, and provided excellent service. The room was clean, fresh towels were provided, along with shampoo, conditioner, amd body wash. Complimentary water and coffee was also located in the lobby and main dining area. Microwave is also provided in the main area. Blackout curtains were provided along with nice clean bed linens. Overall, nice stay! Good value!
This property was listed as pet friendly and it is NOT! It was a huge inconvenience to have to try and find another pet friendly hotel after being on the road for 10 hours and then being turned away because of a mistake online. Very dissatisfied.
Within a short walk of Southland Casino Racing, Radisson Hotel West Memphis is within 2 miles (3 km) of Baptist Memorial Hospital Crittenden. This 3-star hotel has 121 rooms and welcomes guests with free breakfast, a 24-hour gym, and free in-room WiFi. It's in central West Memphis, connected to the convention center, and a short drive from Beale Street and FedEx Forum.
Free continental breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 6:30 AM to 9:30 AM. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Order from room service to satisfy your hunger without leaving your room.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Coffee makers, free local calls, and ironing boards are other standard amenities. Housekeeping is available on request.
Renovated in 2019, Radisson Hotel West Memphis offers a 24-hour gym, free WiFi in public areas, and conference space. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and coffee/tea in a common area.
The hotel itself is nice, clean, and well maintained. The smell of the city is what got to me. Seriously— there is a very strong sewage smell evident from the interstate.
Staff was rude at checkin. Wouldn’t say hello or thank you and clearly hated her job. Also no shampoo in the room. Just three bottles of conditioner.
Dear David,Thank you for offering feedback about your recent stay at our hotel. We're sorry you were disappointed with our service. Your comments are important to us, and we'll use them as we continually work to improve our guests' experience. Given another opportunity, we hope we could host you for the visit you expected.
Very nice accommodations, very clean & super friendly staff!
Dear Corinne, Thank you for your glowing review of your visit to Radisson Hotel West Memphis. From our friendly team to our clean and comfortable accommodations, we strive to exceed expectations with every visit! Take care, and know that we'd be honored to serve you anytime your plans bring you this way.
Hotel is conveniently located off the highway. My room was clean, quiet and spacious. Which is perfect for me being 6 months pregnant. We checked in a little later and I was very grateful the restaurant was still serving hot food. Staff was also very friendly. Would recommend. There is also free WiFi and breakfast!
Dear Loressa, Thank you for your feedback. We are happy to hear that your stay with us was a pleasant one.
The place was fine— easy access on and off the interstate. The dining room food at night was mediocre and there was not enough hot food in the morning to allow everyone who showed up to eat.
Dear Janet, Thank you for taking a moment to share your thoughts. While we are happy to hear that our location was convenient for your needs, we apologize for any concerns you had with our dining options. Your feedback will be discussed with our culinary team as we continue to improve, and we wish you all the best in your future travels.
Good
Dear Trung, Thank you for making Radisson Hotel West Memphis a part of your trip. We're glad you enjoyed your stay, and we hope to see you again soon.
Very clean and up to date facility. Restaurant staff was very pleasant and accommodating. Baked beans were the best I’ve ever tasted.
Thank you for highlighting everything from our delicious dining to our clean facilities. We are thrilled to hear that you were able to enjoy your visit to Radisson Hotel West Memphis. If there's anything we could've done to make your experience better, let us know. Come back and visit us again soon.
Dear Ashley,It is amazing to hear that you appreciated our clean and well-maintained accommodations. We hope that you got plenty of R&R. Come back and visit us again anytime.