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Quay West Suites Melbourne

4.5 out of 5.0

Recent guest reviews

I would like to commend Quay West on their wonderful staff. We were late arriving and the lovely girl at the front desk (Madeline) was so helpful and friendly. She also upgraded us to a deluxe suite which was a wonderful surprise and we felt totally spoiled. Breakfast was included and was amazing! The staff where we had breakfast were also lovely. The location was so handy to the city and also to South Bank so there was no need to have a vehicle - we never even hired a taxi. Thank you to the Quay West team - great work - fabulous location.

A great time together especially staying at Quay West apartment. Weather was good sunny during the day and cool at night but no rain. River views from apartment balconies. Food hall downstairs on Riverwalk.very handy. Dinner at Jarrah was intimate and enjoyable. Menu was restricted but all good food and chef was skilled. Large servings. I had the beef cheeks but couldn't eat it all. QuayWest is on the Southgate, Southbank Riverside and great location for restaurants and atmosphere. Close to city. Crown casino isn't far and also has amazing Restaurants . Especially Rock Pool. Luv this place. Food is unbelievable. Not cheap but amazing memorable evening.

Overall the stay was satisfactory. No safe in the room which for a 5 start property is a bit bizarre which meant hiding items as we were at a function that evening. Platinum Le Club recognition was non-existent. No Welcome pack, no welcome amenity or water in the room and not what I experience at other Accor Hotels when I stay for either business or leisure.

We would like to thank Quay West Melbourne for a wonderful four-night stay. We were upgraded to a three bedroom apartment on the 26th floor, with fantastic views over flinders st station and of the Yarra and the city skyline. Huge apartment, three balconies, comfortable beds and good options for pillows. Beautiful pool. Wonderful unobtrusive service. Excellent position, a short walk to flinders st station, and CBD and to the Crown, a hundred metres from the national gallery of Victoria and next door to Hamer Hall. Food court downstairs. Thanks again Quay West, we'll be back.

My wife and I recently spent a few nights here, we chose it as the course I was attending was there but we were really happy we decided to stay there. The room was quiet and comfortable and the breakfasts and lunches were great. As far as location the hotel is just outside of the CBD but close to many popular spots including the art gallery. We will happily recommend Quay West and would stay there again when back in Melbourne.

Stayed three nights at this lovely accommodation. Great location with loads of restaurants and bars close by and a short walk across the bridge to free trams in the city. Room was spacious, clean and comfortable and thankfully warm.

I have my 3 favourite 5 star hotels in Melbourne but I decided to give Quay West Suites a try as a friend had recommended it and there would be 3 of us staying on this trip and I knew you could choose an apartment style room. This is a 4 star property but the location is excellent and you can get a room with a good view over the Yarra river and Flinders St. Our room was interconnecting with a studio room which our friend stayed in and this meant there was none of the usual angst over who gets the queen bed and who gets the room with the 2 singles as there was a queen bed in both rooms. Our room had a kitchenette, lounge area and a balcony. The only minus was that the bathroom was quite small and pokey, while the studio room bathroom was slightly larger. Buffet breakfast was included and had a good enough variety, but again this is a 4 star property. I agree with some other reviews that charging $5 for a second cup of coffee seems a bit petty. I did receive a card for a free welcome drink as part of my Accor privileges but I had to ask for it, however the receptionist gave us a drink voucher for 3 people (although of course we forgot to use it). I would definitely stay here again if only to sit on the balcony and enjoy the view.

Everything about this hotel is pleasant but I would suggest that they don't charge for a second cup of coffee with the included breakfast.Staff is friendly, cleaning service is excellent and the amenities are all you need.

This is a very well equipped apart/hotel which we chose for our stay in Melbourne. We already had two weeks of dirty washing with us and so the washing machine in the apartment was extremely useful. The apartment is well equipped, clean and comfortable. situated adjacent to the Jarra River the block is perfect for walking into the city or staying on the same side of the river to enjoy the bars and restaurants which line the promenade. Good concierge service and the apartments are cleaned daily. Not the cheapest place but we though very good value for money.

Central location behind Arts Centre and walking distance to city and Crown, etc. Hotel and reception area lacks character and soul. Room 511 overlooks a busy restaurant and heat does not work in the room.

Room options

City View Queen Suite

Full 1 | Sleeps 4

Premium Queen Suite

Full 1 | Sleeps 4

Superior Queen Suite

Full 1 | Sleeps 4

Deluxe Queen Suite

Full 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

92% of guests recommend this hotel

Total of 1106 reviews