The hotel itself was fine. The staff was nice. However, our room was terrible. We got a pet friendly room that smelled like urine and everything was covered in hair. I highly doubt the floors were cleaned properly and the previous guests food was still in the fridge.
This was a nice hotel however the noise level in the hallways and rooms was terrible. Staff was somewhat unhelpful in getting occupants to turn down music that was playing at midnight and could be heard in hallways and guest rooms. I will not return to this hotel.
The property was immaculate, very well maintained. staff was friendly, professional. breakfast was warm and tasty. would definitely stay there again.
When checking in the desk clerk asked if I was from the area which I was not because he said his manger did not want local people staying since they cater to out of town business people working in the area. He said he would let us stay but thought we were local since we come from 80 miles away. Then proceed to ask why we are staying and I said leisure but he wanted a more specific answer. I will never stay at this property again it was very disappointing and was not the cleanest room either.
Good clean quiet property. First time I stayed the breakfast was great. The last two times it has been sub-par. They are better than this and should get it back to the way it was. Otherwise, good stay
Great facility to serve as base to Crater Lake. Rooms were spacious and clean. Breakfast was fair in taste.
Normally i love this property but just couldnt give all top marks this stay. Cleanliness in room was ok but found lots of hairs in the tub. Fortunately nowhere else. Check in lady very nice. Checkout guy was nice but woukdnt say anythjng until he was actually approached. Was disappointed in the breakfast this time. Hardly anything out and i was in the middle of the time it was open. Previously, it was great. I'll still stay there again in the hopes it was just an off day in some of these areas.
it was nice and quite
Nothing unique, wanted pet free- allergies exploded upon entering the room, so obviously a pet had been in the room, very loud cleaning staff in the mornings- stained bedding- unpleasant stay
The location was reasonable for Crater Lake and other attractions within the area. Good value and affordable.
Nice location. Staff was friendly and rooms were clean. Night audit gave us a dirty room after a long travel day and didn’t know how to resolve the issue.
Good location, nice room, comfortable bed, friendly staff. Did not like the small children who were out in the hall off and on throughout our visit, right outside our door, yelling, talking, crying - basically being kids. Dogs barking off and on. But mostly did not like not being able to open our room window due to people smoking outside. We were on the second floor by front entrance - where everyone smoked. :-(
The bed was comfy and since co vid they gave out nice little breakfast baggies
Great new clean facility- pool room was nice. Breakfast had good selection. Rooms large and bed super comfy. Brought my dog and they have a convenient pet area. Staff friendly and easy to find location near Medford but more mellow in White city.
Gave us an accessible room when we did not ask or need it
Located 2.9 mi (4.7 km) from TouVelle State Recreation Site, Best Western Crater Lake Highway White City/Medford is within a 10-minute drive of other popular attractions like Medford Railroad Park. This 72-room hotel has an indoor pool, free self parking, and a gym.
Start each morning with full breakfast, available for a fee from 5:30 AM to 9:00 AM.
Guests can expect free wired Internet and 49-inch flat-screen TVs with digital channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other standard amenities include refrigerators, microwaves, and coffee makers.
Guests of Best Western Crater Lake Highway White City/Medford have access to an indoor pool, a gym, and free WiFi in public areas. There's free parking if you drive. The front desk is staffed 24/7 to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include a spa tub, conference space, and a business center.
The hotel itself was fine. The staff was nice. However, our room was terrible. We got a pet friendly room that smelled like urine and everything was covered in hair. I highly doubt the floors were cleaned properly and the previous guests food was still in the fridge.
This was a nice hotel however the noise level in the hallways and rooms was terrible. Staff was somewhat unhelpful in getting occupants to turn down music that was playing at midnight and could be heard in hallways and guest rooms. I will not return to this hotel.
We apologize for the high level of noise in the hallways, Kaley. Unfortunately, we could not immediately locate the guest responsible for the loud music. We are eager to make sure all our guests enjoy a comfortable experience. We hope you will reconsider staying with us at the Best Western in Medford again.
Thank you, Stephanie, for the excellent rating! We are glad you chose to stay with us in White City at the best Western Plus. We hope you will return to enjoy many more great experiences.
The property was immaculate, very well maintained. staff was friendly, professional. breakfast was warm and tasty. would definitely stay there again.
Shirley, It was a joy to provide you with an outstanding experience at our Best Western in White City/Medford. We look forward to your return and are eager to offer you another stellar stay!
When checking in the desk clerk asked if I was from the area which I was not because he said his manger did not want local people staying since they cater to out of town business people working in the area. He said he would let us stay but thought we were local since we come from 80 miles away. Then proceed to ask why we are staying and I said leisure but he wanted a more specific answer. I will never stay at this property again it was very disappointing and was not the cleanest room either.
I am sorry that situation happened to you. I hope in the future you can give us another try.
Good clean quiet property. First time I stayed the breakfast was great. The last two times it has been sub-par. They are better than this and should get it back to the way it was. Otherwise, good stay
With Covid it is hard to get some supplies sometimes, but we do the best we can. I am sorry about that. Thank you.
Great facility to serve as base to Crater Lake. Rooms were spacious and clean. Breakfast was fair in taste.
Thank you so much
Normally i love this property but just couldnt give all top marks this stay. Cleanliness in room was ok but found lots of hairs in the tub. Fortunately nowhere else. Check in lady very nice. Checkout guy was nice but woukdnt say anythjng until he was actually approached. Was disappointed in the breakfast this time. Hardly anything out and i was in the middle of the time it was open. Previously, it was great. I'll still stay there again in the hopes it was just an off day in some of these areas.
I am sorry this was your experience. My team is trying their hardest as well as me. If you let the front desk know of these problems then they would get it taken care of as fast as they can. When you give us another chance we will exceed your expectations. . Thank you.
it was nice and quite
Awesome! Glad to have you! Thanks or the review!
Thank you for your feedback, Elena. I apologize for those items not being removed from the fridge by our cleaning staff. We will ensure our team is checking that all room areas are guest-ready for other visitors, and we hope you will allow us to provide a better experience for you in the future.