Hotel is situated in the middle of a very nice area of shops and restaurants in Normal. Many nice places to eat in walking distance of the hotel. Historic Normal art deco movie theatre immediately behind the hotel is wonderful if you have time (they show old movies that you may never have had the ...
Good for the price. Free breakfast was nice a bit better than expected. Close to main roads. The only things I didn't like was that I didn't see an elevator to the 2nd floor so we had to carry our luggage upstairs. Not too bad since we didn't have much. Also I thought the room smelled a little like ...
Family weekend at Illinois State University the Hampton Inn was a great place to stay. Close to shopping, restaurants and the school. Very clean hotel and newly remodeled. Breakfast buffet was included which was basic food but the scrambled eggs looked nasty.
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We were in Normal for a graduation at ISU, I had left my pillow in the room at checkout. They had it waiting at the front desk upon my return! Thanks My mom was with us they had given her a 3 floor room, the stairs are to hard for her, so they changed her to the 1st. floor and said No Problem! Thanks again
We checked in at almost 10pm and hadn't specified that we would need a room with a pull-out couch or cot and we were told at 1st none were available but the front desk clerk worked some magic and found a suite with a pull-out! We were so glad. Then we asked about the pool and hot tub as we could tell from the entrance there were some renovations going on. We were told the pool wasn't officially open until tomorrow and it had just been refilled that morning but we were welcome to use it and as long as we were quiet we could stay past closing time. The pool was chilly but nice after the hot tub!! We went to breakfast the next morning, delicious and accommodating, then prepared to check out. We accidentally left a pillow behind but didn't realize it til that night as we were preparing for bed in Michigan. We figured it was lost forever. We just happened to travel back by 4 days later on our way home and called about the pillow and they were holding it in the office!! Stopped by and picked it up after lunch. GREAT customer service all around. Will definitely stay here again if we're in the area!!
We showed up in the middle of the night and the first thing the clerk said was "are you sure you have the right place?". Our reservation had been cancelled even though I called to say we'd be in late. After that was worked out we needed extra bedding for the pull out couch and that took awhile and seemed like we were an annoyance. In the morning we discovered old water bottles under the bed and candy wrappers on the floor, I told the morning clerk and we were apologized to curtly and sent on our way. It was a nice place, just a disappointing visit for our family.
Staff and facility was very nice - very courteous and professional staff.