Skip to main content
Beginning of main content

Recent guest reviews

Excellent service and location.

Great service

Excellent staff

Building

The staff was very friendly. The hotel is in a colonial building. The room was clean and very charming. But only had 2 little windows to the outside. The air conditioner did not have a thermostat. Only an on and off button. So we ended up being cold or hot. And the bed only had the sheets to cover us, no blankets. Also there is no noise cancelation in the room. All the noises from the outside can be heard. Cars going by at random times with loud music, the garbage truck etc.

Excellent location and amenities. It good to do tourism near to the hotel.

The hotel needs more improvements. Better beds and pillows.

There wasn't enough soup for both of us. The soup dispenser was rusted. The door was too close to the toilet and made it hard to close and open.

Location is the best. Staff at front desk not so happy. His interaction wasn’t bad but could have been friendlier.

They charged us a different price from the offer I took. They charge for the parking and the front desk clerk wasn't in the mood ti help us.

When we arrived very late our room had been cancelled even though I had paid for it. The staff member was nice but couldn't resolve the problem. He suggested we call Orbitz so we did. Orbitz refunded our money due to the cancelled reservation but the hotel staff didn't honor our original price. He was kind and tried to be helpful but ultimately I paid a lot more than expected for a very mediocre room. Additionally I couldn't figure out how to turn down the air conditioner so I was very cold in our time there. The room was okay. The bed was actually very comfortable but it was nothing I would do again.

The hotel was great and the room too. Its an old building and there are some sign of rust around the bathtub and the main room door had a gap that llowed the mosquitoes to get in. Parking across the street was a huge plus

Good experience. walking distance to the town, restaurants and coffee shops

Nice hotel for the price. Centric, room is very clean, bad part it is close to the church and you can hear the church bells go on on Sunday morning.

Calle Mendez Vigo 70 Este Mayaguez

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Business center
  • Concierge services

Located in Cárcel, Mayaguez Plaza Hotel, SureStay Collection by Best Western is next to popular attractions like Catedral de Nuestra Senora de la Candelaria and Plaza Colon. This 49-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a business center. It's connected to a shopping center in central Mayaguez and also close to University of Puerto Rico Mayaguez Campus and Parque Del Litoral.


Rooms

All of Mayaguez Plaza Hotel, SureStay Collection by Best Western's 49 air-conditioned rooms provide coffee makers, free weekday newspapers, and safes. Guests can expect TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hydromassage showers, hair dryers, and free toiletries. Ironing boards, desks, and wardrobes or closets are also standard.


Property features

Guests of Mayaguez Plaza Hotel, SureStay Collection by Best Western enjoy access to free WiFi in public areas, a business center, and a meeting room. If you drive, take advantage of free parking. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, securing valuables, and dry cleaning/laundry. Additional amenities include express check-out, a terrace, and laundry facilities.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Guest reviews for Mayaguez Plaza Hotel, SureStay Collection by Best Western

Everyone (27) Couples (8) Business (6) Family (10) Other (2) Friends (2)
5
Everyone

By on Dec 26, 2021

5
Partner Couples

Excellent service and location.

By on Nov 28, 2021

Review comment responded on Nov 30, 2021

Thank you for sharing your experience. We hope to see you again real soon.

5
Partner Couples Business Business

Great service

By on Nov 27, 2021

Review comment responded on Nov 30, 2021

We are happy to learn that your stay and experience was up to the BW standards. Hope to see again real soon.

5
Family Partner Couples

Excellent staff

By on Jul 6, 2021

Review comment responded on Jul 6, 2021

Thank you for your stay, we hope you visit us again real soon.

5
Family

Building

By on Jun 19, 2021

Review comment responded on Jun 21, 2021

Thank you your visit, hope to see you soon!

3
Family Business Business

The staff was very friendly. The hotel is in a colonial building. The room was clean and very charming. But only had 2 little windows to the outside. The air conditioner did not have a thermostat. Only an on and off button. So we ended up being cold or hot. And the bed only had the sheets to cover us, no blankets. Also there is no noise cancelation in the room. All the noises from the outside can be heard. Cars going by at random times with loud music, the garbage truck etc.

By on Jun 6, 2021

Review comment responded on Jun 7, 2021

We do apologize for any inconveniences and will be sharing your review with the corresponding departments so that we better our services on the mentioned. We are happy for your visit and hope that you allow us another opportunity to provide you with the service required.Thank you for your feedback.

5
Everyone

By on Mar 23, 2021

Review comment responded on Apr 2, 2021

Thank you for your feedback, we will be sharing your review with the rest of the team. Hope to see you again.

5
Family

Excellent location and amenities. It good to do tourism near to the hotel.

By on Feb 19, 2021

Review comment responded on Feb 20, 2021

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Punta Borinquen Resort. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most and that includes you! By taking pride in putting people first, we are executing our mission of and do our best to meet the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.

5
Everyone

By on Jan 4, 2020

Review comment responded on Jan 5, 2020

Thank you for staying with us.

4
Everyone

By on Jun 4, 2019

Review comment responded on Jun 4, 2019

Thanks for staying with us!

Mayaguez Plaza Hotel, SureStay Collection by Best Western

Calle Mendez Vigo 70 Este, Mayaguez, 00680
url importing http://www.orbitz.com/Mayaguez-Hotels-Mayaguez-Plaza-Hotel,-SureStay-Collection-by-Best-Western.h1217464-p2.Hotel-Reviews
There was an error importing /Mayaguez-Hotels-Mayaguez-Plaza-Hotel,-SureStay-Collection-by-Best-Western.h1217464-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Mayaguez-Hotels-Mayaguez-Plaza-Hotel,-SureStay-Collection-by-Best-Western.h1217464-p2.Hotel-Reviews

Frequently asked questions