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Recent guest reviews

The hotel needs more improvements. Better beds and pillows.

There wasn't enough soup for both of us. The soup dispenser was rusted. The door was too close to the toilet and made it hard to close and open.

Location is the best. Staff at front desk not so happy. His interaction wasn’t bad but could have been friendlier.

They charged us a different price from the offer I took. They charge for the parking and the front desk clerk wasn't in the mood ti help us.

When we arrived very late our room had been cancelled even though I had paid for it. The staff member was nice but couldn't resolve the problem. He suggested we call Orbitz so we did. Orbitz refunded our money due to the cancelled reservation but the hotel staff didn't honor our original price. He was kind and tried to be helpful but ultimately I paid a lot more than expected for a very mediocre room. Additionally I couldn't figure out how to turn down the air conditioner so I was very cold in our time there. The room was okay. The bed was actually very comfortable but it was nothing I would do again.

The hotel was great and the room too. Its an old building and there are some sign of rust around the bathtub and the main room door had a gap that llowed the mosquitoes to get in. Parking across the street was a huge plus

Good experience. walking distance to the town, restaurants and coffee shops

Nice hotel for the price. Centric, room is very clean, bad part it is close to the church and you can hear the church bells go on on Sunday morning.

Nice historic building right in the heart of Mayaguez accross from the Plaza and the Cathedral. Cozy feeling. Everything you typically would need is within walking distance, except beaches and such.

Overall hotel experience was ok, i did not care for the noise level that is extremely frustrating from all the outside traffic, and other noisy activities taking place outside the hotel room walls. Although the wall is solid concrete thick wall, you can still hear all the outside noise very loud inside the room. My room number was 204, and i heard relentless noise thru out the night, at all sorts of different hours. Even the church bells from across the street get old very quickly when you,re trying to sleep , and the sound of the loud bell toil wakes you right up.

We have made reservation in a other hotel but when we went into it, it was not possible to stay there. So we maid reservations at Howard Johnson and we don't regret it. very nice hotel right in the center of the town. Love the area, love the structure l, the great church across the street, very good location, staff is excellent, great facilities. We will definitely stay again .

Excellent !!! The personnel was very friendly. I will recomended to all my friends whenever travel to Mayagüez!!

Close to everything in Mayaguez and the West Coast. Not much to do in the hotel. The pool is tiny. Hostel feel. Church bells ring at 6am waking you if you are a light sleeper. Good hotel for the price.

I had a great stay. Staff was very friendly, very accommodating. The wifi connection wasn't the best but that was the only thing I could think of that wasn't the best.

Curtains stained & dirty - dirty floors - load music from clubs too close to hotel rooms -

was a very good experience, good facilities, service and parking

Calle Mendez Vigo 70 Este Mayaguez

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Business center
  • Concierge services

Located in Cárcel, Mayaguez Plaza Hotel, SureStay Collection by Best Western is next to popular attractions like Catedral de Nuestra Senora de la Candelaria and Plaza Colon. This 49-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a business center. It's connected to a shopping center in central Mayaguez and also close to University of Puerto Rico Mayaguez Campus and Parque Del Litoral.


Rooms

All of Mayaguez Plaza Hotel, SureStay Collection by Best Western's 49 air-conditioned rooms provide coffee makers, free weekday newspapers, and safes. Guests can expect TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hydromassage showers, hair dryers, and free toiletries. Ironing boards, desks, and wardrobes or closets are also standard.


Property features

Guests of Mayaguez Plaza Hotel, SureStay Collection by Best Western enjoy access to free WiFi in public areas, a meeting room, and a business center. If you drive, take advantage of free parking. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. This hotel also has express check-out.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Guest reviews for Mayaguez Plaza Hotel, SureStay Collection by Best Western

Everyone (23) Couples (14) Business (10) Family (12) Other (7) Friends (2)
5
Everyone

By on Jan 4, 2020

Review comment responded on Jan 5, 2020

Thank you for staying with us.

4
Everyone

By on Jun 4, 2019

Review comment responded on Jun 4, 2019

Thanks for staying with us!

3
Partner Couples

The hotel needs more improvements. Better beds and pillows.

By on Apr 22, 2019

Review comment responded on Apr 24, 2019

Thanks for staying with us. Your review is important to us and will be considered for making improvements.

1
Partner Couples Business Business

There wasn't enough soup for both of us. The soup dispenser was rusted. The door was too close to the toilet and made it hard to close and open.

By on Apr 8, 2019

Review comment responded on Apr 9, 2019

Thank you for staying with us. We apologize for the inconvenience, your feedback will be considered for making improvements.

5
Everyone

Location is the best. Staff at front desk not so happy. His interaction wasn’t bad but could have been friendlier.

By on Mar 16, 2019

Review comment responded on Mar 17, 2019

Thanks for staying with us. Hope to see you back soon!

5
Everyone

By on Mar 4, 2019

Review comment responded on Apr 5, 2019

Thank you for staying with us!

5
Everyone

By on Jan 2, 2019

Review comment responded on Jan 3, 2019

Thanks for staying with us, hope to see back soon!

3
Everyone

They charged us a different price from the offer I took. They charge for the parking and the front desk clerk wasn't in the mood ti help us.

By , from Puerto Rico on Dec 9, 2018

Review comment responded on Dec 12, 2018

Thanks for staying with us, your feedback is important to us and will be considered for making improvements.

3
Everyone

When we arrived very late our room had been cancelled even though I had paid for it. The staff member was nice but couldn't resolve the problem. He suggested we call Orbitz so we did. Orbitz refunded our money due to the cancelled reservation but the hotel staff didn't honor our original price. He was kind and tried to be helpful but ultimately I paid a lot more than expected for a very mediocre room. Additionally I couldn't figure out how to turn down the air conditioner so I was very cold in our time there. The room was okay. The bed was actually very comfortable but it was nothing I would do again.

By on Aug 28, 2018

Review comment responded on Sep 1, 2018

Thanks for staying with us, we apologize for the inconvenience and will look into the issue for future reference.

4
Everyone

The hotel was great and the room too. Its an old building and there are some sign of rust around the bathtub and the main room door had a gap that llowed the mosquitoes to get in. Parking across the street was a huge plus

By , from Orlando, Fl on Jun 28, 2018

Review comment responded on Aug 16, 2018

Thank you for staying with us M. Your opinion is appreciated, do come back soon.

Mayaguez Plaza Hotel, SureStay Collection by Best Western

Calle Mendez Vigo 70 Este, Mayaguez, 00680
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