It was very dirty. I showed up veyr late at night and the first room they gave me had no sheets on the bed. the second room they gave me was just dirty.
Location
The worst stay ever
The tv didn’t work properly and when I called the desk, the clerk Raindance, was very rude and acted like I inconvenienced her to change my room. Gift shop was closed most of the day and after checking out they tagged on 2 additional charges that I had to dispute with the corporate office. Never going back there.
It was run down and had bed bugs which is so disappointing it used to b a really nice hotel
Great staff! Clean and perfect for my business trip.
Not happy at all. Swimming pool was closed after a half of hour i was in the swimming pool with my family. I have a rush from the water from the water at the swimming pool. The tub water did not drain out will my shower. So
The toilet handle was broken in our room but besides that everything was good.
Wonderful from start to finish, lashanna and Alexis ( the front desk supervisor and catering manager made my experience worth it. Anytime I had a question they never hesitated to help me, all the staff in total were wonderful
The motel/hotel is presentable, basically clean but in need of updating. Some doors don't close tightly enough. Could use a serious upgrade. Otherwise it is comfortable.
I had to attend a nursing seminar being held at the hotel on Monday. I decided to come the day before and stay overnight for convenience. Had a very nice/clean room on the 5th floor. Went to the whirlpool, had lunch and relaxed on Sunday. Staff was pleasant and helpful. I would stay at Matteson's Holiday Inn again.
I was in town for business nearby, and the proximity of this hotel to several chain restaurants and the highway was a draw. My room wasn't dirty, but it wasn't completely clean either. The front desk was helpful the first and last time I stopped by, but in between, I waited 10 minutes for service. I could hear everything happening outside my room throughout my stay. The side door was consistently propped open so anyone could enter. Not a great stay, and I would not recommend to a friend.
Located within a mile (2 km) of Hanger Clinic, Holiday Inn Chicago Matteson Conf Center, an IHG Hotel is within 3 miles (5 km) of Franciscan St. James Health - Olympia Fields. This 3-star hotel has 202 guestrooms and offers conveniences like a restaurant, an indoor pool, and a 24-hour gym.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Start each morning with to-go breakfast, available for a fee from 6 AM to 10 AM.
All 202 air-conditioned rooms feature coffee makers, free local calls, and safes. Guests can expect 32-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, hydromassage showers, free toiletries, and bathrobes. Ironing boards and desks are other standard amenities. Housekeeping is available on request.
At Holiday Inn Chicago Matteson Conf Center, an IHG Hotel, guests enjoy features like an indoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking if you drive. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a conference center, a business center, and a computer station.
It was very dirty. I showed up veyr late at night and the first room they gave me had no sheets on the bed. the second room they gave me was just dirty.
Location
Thank you for staying here with us at the Holiday Inn Chicago/Matteson we appreciate your business. Please remember to come back and visit us again.
On behalf of the entire staff here at the Holiday Inn Chicago Matteson we apologize for failing your expectations. Please allow us time to come back and see us so that we can make it right. Our goal is to make every guest happy.
The worst stay ever
Thank you for your feedback. We apologize that your stay was anything less than pleasurable.
The tv didn’t work properly and when I called the desk, the clerk Raindance, was very rude and acted like I inconvenienced her to change my room. Gift shop was closed most of the day and after checking out they tagged on 2 additional charges that I had to dispute with the corporate office. Never going back there.
Thank you for your feedback. We deeply apologize that we did not meet your expectations.
Thank you for your rating.
It was run down and had bed bugs which is so disappointing it used to b a really nice hotel
Thank you for your feedback Please note that these comments will be addressed as we strive to improve our property.
Thank you for your feedback.
On behalf of the entire staff I apologize for failing your expectations. We take pride in making sure that every guest is satisfied with their stay. We appreciate you taking the time to tell us your concerns, so that your next stay will be better.