It was advertised with indoor pool but alas their was none. Outside pool is also close. Kids were disappointed. Front desk clerk was mean and farted. Phone line was down and reported it, clerk said it will be fix next morning but it never did.
Covid restrictions on breakfast and staffing limited service
We love this hotel and have been there many times. However, on this trip, due to travel bans, school closings, and social distancing, we tried to cancel and were unsuccessful with Orbitz, even though the hotel said they would honor it if Orbitz would. Not happy with Orbitz! Needless to say, We did not go, we have not received a refund, and we will not use a third-party like orbit again!
We have stayed here many times and have always enjoyed our stay. Rooms are clean and bed are comfortable. Breakfast has a wide variety of choices.
Nice hotel and this is where we stay when we come to Charlestown
Friendly staff clean comfortable rooms good breakfast
The Hotel was in a very convenient area to the areas we were interested in seeing. The Inn was very clean and comfortable and our room was one of the largest we have ever had. I would highly recommend this Hotel.
Staff was nice and fast. Room was cold. Beds comfy. And close to casino
Great place to stay. Very nice rooms, great breakfast and enjoyed the pool. Shuttle service to Hollywood Casinos and nice staff
Friendly staff and clean rooms, nice breakfast included
Great location an d shuttle to casino . Ran every 15 minutes. Nice pool and business area
The staff was very kind and courteous. The rooms were very clean.
Close to Hollywood Casino which is where New Year’s Eve function was
Holiday Inn Express Charles Town places you within a short walk of Hollywood Casino at Charles Town Races and within a mile (2 km) of Jefferson Medical Center. This hotel has 145 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.
Free buffet breakfast is included with your stay.
All 145 rooms feature microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Free local calls, safes, and ironing boards are also available.
At Holiday Inn Express Charles Town, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. There's free parking and a free casino shuttle. Front-desk staff can answer questions 24/7, and assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a business center, free newspapers, and laundry facilities.
Thank you for staying with us.
It was advertised with indoor pool but alas their was none. Outside pool is also close. Kids were disappointed. Front desk clerk was mean and farted. Phone line was down and reported it, clerk said it will be fix next morning but it never did.
I am sorry to hear that you didn't enjoy your stay with us. We hope that you will return and let us try to make a better impression.
Covid restrictions on breakfast and staffing limited service
I do miss our normal breakfast as well. However we are confined as to what the Health Department will allow until the Pandemic status changes.
We love this hotel and have been there many times. However, on this trip, due to travel bans, school closings, and social distancing, we tried to cancel and were unsuccessful with Orbitz, even though the hotel said they would honor it if Orbitz would. Not happy with Orbitz! Needless to say, We did not go, we have not received a refund, and we will not use a third-party like orbit again!
I am so sorry to hear that Orbitz was not able to help you with that cancellation. We do hope to see you again.
We have stayed here many times and have always enjoyed our stay. Rooms are clean and bed are comfortable. Breakfast has a wide variety of choices.
Thank you so much for your kind comments. We look forward to your next visit.
Nice hotel and this is where we stay when we come to Charlestown
We appreciate your loyalty. Please come and see us again soon.
Thank you for staying with us.. We hope to see you again soon.
Friendly staff clean comfortable rooms good breakfast
Thank you for the kind review and for staying with us. We look forward to your next visit.
The Hotel was in a very convenient area to the areas we were interested in seeing. The Inn was very clean and comfortable and our room was one of the largest we have ever had. I would highly recommend this Hotel.
So nice of you to say! We appreciate you staying with us. Please come back soon.
Thank you for staying with us.