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Recent guest reviews

It was advertised with indoor pool but alas their was none. Outside pool is also close. Kids were disappointed. Front desk clerk was mean and farted. Phone line was down and reported it, clerk said it will be fix next morning but it never did.

Covid restrictions on breakfast and staffing limited service

We love this hotel and have been there many times. However, on this trip, due to travel bans, school closings, and social distancing, we tried to cancel and were unsuccessful with Orbitz, even though the hotel said they would honor it if Orbitz would. Not happy with Orbitz! Needless to say, We did not go, we have not received a refund, and we will not use a third-party like orbit again!

We have stayed here many times and have always enjoyed our stay. Rooms are clean and bed are comfortable. Breakfast has a wide variety of choices.

Nice hotel and this is where we stay when we come to Charlestown

Friendly staff clean comfortable rooms good breakfast

The Hotel was in a very convenient area to the areas we were interested in seeing. The Inn was very clean and comfortable and our room was one of the largest we have ever had. I would highly recommend this Hotel.

Staff was nice and fast. Room was cold. Beds comfy. And close to casino

Great place to stay. Very nice rooms, great breakfast and enjoyed the pool. Shuttle service to Hollywood Casinos and nice staff

Friendly staff and clean rooms, nice breakfast included

Great location an d shuttle to casino . Ran every 15 minutes. Nice pool and business area

The staff was very kind and courteous. The rooms were very clean.

Close to Hollywood Casino which is where New Year’s Eve function was

Flowing Springs Rd Charles Town WV

Hotel highlights

  • Walking distance to Hollywood Casino at Charles Town Races
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Holiday Inn Express Charles Town places you within a short walk of Hollywood Casino at Charles Town Races and within a mile (2 km) of Jefferson Medical Center. This hotel has 145 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Free buffet breakfast is included with your stay.


Rooms

All 145 rooms feature microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Free local calls, safes, and ironing boards are also available.


Property features

At Holiday Inn Express Charles Town, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. There's free parking and a free casino shuttle. Front-desk staff can answer questions 24/7, and assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a business center, free newspapers, and laundry facilities.

Room options

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, Accessible, Non Smoking

2 Double Beds | 2 Queen Beds | Sleeps 4

Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

1 King Bed | Sleeps 4

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for Holiday Inn Express Charles Town

Everyone (13) Couples (35) Family (21) Friends (12)
5
Everyone

By on Jul 8, 2020

Review comment responded on Jul 10, 2020

Thank you for staying with us.

4
Everyone

By on Jun 24, 2020

Review comment responded on Jun 24, 2020

Thank you for staying with us.

2
Family with small children

It was advertised with indoor pool but alas their was none. Outside pool is also close. Kids were disappointed. Front desk clerk was mean and farted. Phone line was down and reported it, clerk said it will be fix next morning but it never did.

By , from Virginia on Jun 15, 2020

Review comment responded on Jun 19, 2020

I am sorry to hear that you didn't enjoy your stay with us. We hope that you will return and let us try to make a better impression.

4
Family

Covid restrictions on breakfast and staffing limited service

By on Jun 2, 2020

Review comment responded on Jun 3, 2020

I do miss our normal breakfast as well. However we are confined as to what the Health Department will allow until the Pandemic status changes.

5
Friends

We love this hotel and have been there many times. However, on this trip, due to travel bans, school closings, and social distancing, we tried to cancel and were unsuccessful with Orbitz, even though the hotel said they would honor it if Orbitz would. Not happy with Orbitz! Needless to say, We did not go, we have not received a refund, and we will not use a third-party like orbit again!

By , from Richmond va on Mar 15, 2020

Review comment responded on Mar 16, 2020

I am so sorry to hear that Orbitz was not able to help you with that cancellation. We do hope to see you again.

5
Partner Couples

We have stayed here many times and have always enjoyed our stay. Rooms are clean and bed are comfortable. Breakfast has a wide variety of choices.

By on Jan 7, 2020

Review comment responded on Jan 9, 2020

Thank you so much for your kind comments. We look forward to your next visit.

4
Family

Nice hotel and this is where we stay when we come to Charlestown

By on Jan 4, 2020

Review comment responded on Jan 6, 2020

We appreciate your loyalty. Please come and see us again soon.

5
Everyone

By on Sep 2, 2019

Review comment responded on Sep 3, 2019

Thank you for staying with us.. We hope to see you again soon.

5
Family Family

Friendly staff clean comfortable rooms good breakfast

By on Aug 26, 2019

Review comment responded on Aug 27, 2019

Thank you for the kind review and for staying with us. We look forward to your next visit.

5
Partner Couples

The Hotel was in a very convenient area to the areas we were interested in seeing. The Inn was very clean and comfortable and our room was one of the largest we have ever had. I would highly recommend this Hotel.

By on Aug 24, 2019

Review comment responded on Aug 26, 2019

So nice of you to say! We appreciate you staying with us. Please come back soon.

Holiday Inn Express Charles Town

681 Flowing Springs Rd, Charles Town, WV 25438
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