Zalagh Kasbah Hotel and Spa4.0 out of 5.0
Recent guest reviews
Brilliant entertainment team the best ive found. hamza kiki hicham laila abdel. Lovely place room very clean. all staff very polite and helpful. Would return definitely The market worth a visit a eye opener. Bar could definitely stay open later than 10.30
I had initially booked this hotel feeling very skeptical. The reviews weren't the best but I had high hopes and overlooked a few bad reviews as no hotel is perfect. Upon arrival at the hotel, the doorman was standing there loud and proud, saw my family of 8 struggle to carry the luggage's into the lobby. Not a word, not an offer to help, completely ignoring our presence. Firstly, there was a dog running around the lobby which wasn't very pleasant and scared the crap out of the children. Once i had gone over to the hotel reception to check in, the lady on duty was extremely rude not to mention sarcastic. We had to pay city tax PER PERSON, not room. We asked her the general questions, what time is dinner? what is the wifi password? What time is dinner? What time does the shuttle service work? etc.. All to receive very rude, blunt responses. The rooms were very nice and clean, the view from my balcony was mesmerizing. However, for a family room of 4 there were 2 towels. One which was a face towel and one slightly bigger. There weren't very many options for breakfast, lunch or dinner, often had to go out to eat. We had to pay for the drinks including water. Prices were extremely extortionate. Although the hotel was beautiful, the staff were aggressively rude, (the entertainment staff were delightful and made sure we felt comfortable). The spa was out of use throughout my staff due to technical difficulties. If you going on holiday with family and young children or even with your partner, avoid this hotel.
It’s just the right combination of luxury and quirky home comforts, which include soft furnishings, warm blankets, clean and tidy rooms and areas. Having read previous reviews before travelling we were fairly worried, but with low expectations we were pleasantly surprised. The staff are wonderful and try so hard to speak the many languages of this cosmopolitan area. It was a little disconcerting to see the food manager take one of his staff to task in front of the public, but this is just their way. There was always a good selection of food available at the three meal times included in our package. If you want to save on coffee/water bills go all inclusive. Like many hotels in such a dry climate you can not expect brand new surroundings, maintaining such a large complex in such dry conditions is quiet a job, however, the army of cleaners are working diligently all day to create such a clean hotel. We were warned to expect cockroaches, but I only saw one on the day we left - if you holiday to hot countries you will already know that they are often around. However, the manager has imposed a ban on taking food and drink into the hotel and with good reason. If you wish to keep the insect population down you do not leave allow your young children to leave crisp crumbs all over the bedroom (d-oh, of course that will attract cockroaches) and whilst I'm on the subject I did find it horrifying (& shameful) the way that some tourists just left litter, cigarette butts etc wherever they felt like. There's some gorgeous urns at the front entrance which we often full of cigarette buts and we saw the staff picking them out daily. Please, treat the hotel how you would like your own home treated. We stayed in Apartment 1004 on the ground floor and have to say that, if you’re looking for a little extra privacy, space and are into enjoying the sunshine without the winds with almost a pool view and yet still close to the lobby then I can highly recommend it. We also had a good internet connection from the veranda and enjoyed regular visits from the local sparrows. On top of this, it was not far from the quietest pool, near to reception and a short walk across to the dinning area. The hotel itself is only a ten minute walk from the local shopping precinct and around 15 minutes from central Marrakesh. The Free shuttle bus runs every two hours from 10am each day, but be warned it takes you to the railway station in the new part of Marrakesh. There are scores of nearby cafes and restaurants to visit both near to the hotel and in Marrakesh itself. But, if you enjoy a good pizza you might not want to stray far. The hotel has its own pool side pizza restaurant area, which we tried just before departing. A lovely lady (known as the pancake lady at breakfast) works her magic in the pizza oven to perfection. Our only regrets staying at the Zalagh Kashbar hotel are that we didn’t stay longer. We took a walk around the spa on our last day and wishfully decided we should of gone their first! The hotel sits comfortably with business travelers, families and couples travelling together. In the hotel lobby, there were business people tapping at tablets, interviewing potential candidates and closing deals, this time sitting comfortably alongside families with babies, tourists and students in for their early morning espressos – testament, perhaps, to The Zalagh Kashbah's Hotel overall ambience of being a place of all places and with no particular target market (although I’m sure there is). What I mean by that is, unlike other over priced venues, neither the clean accommodation or mix of dining styles alienates any particular demographic. There is no clique or pressure to be part of an elite jet-set troupe of clientele. Everyone is welcome and it shows. Breakfast at The Zalagah, in particular, is a very laid back affair. The choices range from hot and cold vegetables, cereals, pancakes and omelettes to basic cereals croissants and toast. The milk is almost creamier than fresh Guernsey and the orange juice is squeezed by hand every time (not just breakfast but in the bar too). The rooms are just the right combinationto suit the executive and quirky home comforts, which include soft furnishings, local art, detailed moroccon accents and colours along with a heavy blanket in the wardrobe for chiller nights. And when it comes down to some serious work, there’s a conference rooms with glorious views of the atlas mountains. Outside the hotel, you will notice a fleet of taxis waiting to do your bidding and at 50 MAD each way to central marrakesh, you could find this as comforting as we did. While The Zalagh Kasbah might be at the cheaper end of the budget of digs when booking a trip away, it offers real value for money, as well as an experience you’ll remember fondly for years to come. If budget’s a constraint,alone as single traveller, as a couple or even take the entire family I can’t recommend this highly enough.
internet only works in the lounge area, not in any other part of hotel as it states, spa was not in use for the week we stayed. breakfast, lunch and dinner was disappointing. No water for kids unless you buy them. dogs and cats running around the hotel, my little boy was chased by the dog, we were told it was the managers dog. shuttle bus was out of service most days. we had to ask for towels only to get told we have to wait an hour before we can have them. on the good note rooms were nice and clean.
Me and my partner stayed here from 14 Feb-21st of feb. On arrival of the hotel the lack of English caused reception staff to give us all inclusive bands and then for them to take them off us 5 minutes later as they realised we were half board. The manager gave us the option to pay our tourist tax (which was per person not per room) now or when we check out, we said we would pay this when we checked out as we had no currency at that time, he then called us cheeky for doing so. First of all we stayed in room 1008 the hairdryer did not work and the cold tap hardly ran. The shower worked some days and didn't others. We also found a huge cockroach running around our room one night alongside some ants. One afternoon our light had fallen out of the ceiling conveniently when the cleaner was cleaning our room,we then put it back to where it belong , however the next day we arrived back at the room at the same time and the light was placed on the table. The facilities at the hotel were amazing such as the pool areas, however the unfriendly staff towards English tourists let it down; we were constantly made to feel unwelcome by the staff except from the entertainment team who were fantastic. We were half board however still had to pay for drinks with our meals which were heavily overpriced. The meals were low on variety;giving you 5 options to choose from. The food was also cold most the time. As we were advised not to drink their tap water we brought bottled water to bring back to the hotel room which got confiscated by the doorman, who was very unfriendly.
Our room didn't have much of a view but the public areas were very attractive. The pool area was obviously very popular with guests but there is enough room for everybody. Our first night in Marrakech and we enjoyed our stay here.
Our room was good and the common areas of the property are very attractive. Our balcony looked at a fig tree and wall but at least we had a little outdoor space. The pool area looked really nice but it was too cold for us to spend much time outdoors. There were lots of nice seating areas in the large lobby. The breakfast was pretty good. We came as part of a Cosmos budget tour and this was a nice place to stay considering the deal we got on our package. Not sure I'd come here on my own though since it was a little on the outskirts.
Pros: The excursion staff member (Meeting Point) who was very helpful and who we had booked several excursions with. Cons: food- terrible. We booked half board but ended up eating out every night. Juices had flies in them which probably entered from outside. It was very busy and tables dirty. Room- stained sheets, we had a room which was very noisy due to the work going on outside. Walls were stained. We had asked to move rooms and after several requests we were moved to the ground floor which was a better room slightly but one evening we found a cockroach in the bathroom! Service: our rooms where 2 single beds and we had requested a double bed many times and this still was not done. The first night we had slept on our separate beds and all that needed to be done was the merging of the 2. The receptionist was very rude and we found that on each time of asking for anything they would say yes we’ll send someone or do something but nothing was done. Overall I recommend avoiding this hotel at all costs and booking something with a better rating and service.
Horrible... une vrais Merde. Nothing to have with a 4 stars hotel. Very Poor management. Non qualified staff. Bad experience. We came for a long weekend with my kids. Agreed to pay all the fees in advance via booking. Asked to pay extra fees for an additional bad which we agreed. 2:00 AM still no bad available. Had to go down to the reception and start yelling to get it done. Breakfast is very poor combined to small qtties and bad food quality.... Anyhow... this is the first and last time. !!!
Stayed for only 3 nights and I regret not reading the reviews before staying here. It was booked by a friend and I wish I read how awful it is. No internet in rooms. Only internet available is at lobby area and for that reason I forgot my £350 watch once for half an hour to go to my room and it was gone when I came back. Asked the reception and they said no one brought it. Cameras only point at reception desk and so whatever you lose its gone forever. The reception put the blame on a bunch of French workers who apparently sat at the area I was and they checked out just before I came back. It's sad that people would steal things and that's the last place I want to stay ever again. A hotel with thieves. To add.. They make u pay taxes before u check in and food isn't all that plus its way too expensive.
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Agdal within 2 miles (3 km) of Agdal Gardens, Zalagh Kasbah Hotel and Spa is within a few miles (5 km) of other popular sights such as Jamaa el Fna. This 344-room, 4-star hotel has a full-service spa along with an outdoor pool and free in-room WiFi. Near the airport, it's also near Souqs and Saadian Tombs.
Free buffet breakfast is included with your stay and awaits you each morning from 7:30 AM to 10 AM. This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.
All 344 air-conditioned rooms provide refrigerators, minibars, and safes. 32-inch plasma TVs come with satellite channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Rooms also include phones.
Guests of Zalagh Kasbah Hotel and Spa enjoy a full-service spa, an outdoor pool, and a children's pool. You can take advantage of free parking, along with a free area shuttle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a health club, free WiFi in public areas, and a conference center.
Reviews from Trip Advisor
50.0% of guests recommend this hotelTotal of 881 reviews