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Zalagh Kasbah Hotel and Spa

4.0 out of 5.0

Recent guest reviews

PRos: Good rooms, good pools. Food was not bad, but need more variety. Staff try to speak best they can english. Cons: Spa is as extra even interior pool is paied like 6€ 30 min (and that is not fixated on website or anywhere in hotel). Drinks at bar and restaurant for ALL inclusive are not the best ones, Example: only if you pay you drink heineken beer at dinner.

They say they are a FOUR star hotel but many of the facilities are closed. It is also very expensive for a country like Morocco. Think central London prices with lower quality service and product. Gym opens at 9am then closed at 8pm, as an example.

Just checked out of this place this morning and to be honest we were relieved ...This is a very big hotel and gets quite noisy even in December with loud music at night and constant noise from people using the hotel ...I think several older people were also struggling and this seems possibly better suited to the all inclusive younger generation who are not too bothered about seeing the real Marrakesh.It's a long way from anywhere and quite expensive to buy food and drinks in...We were asked for even more city tax when we left despite paying on arrival also the hotel wasn't that clean and we had to keep asking for soap towels etc... Not for us !!

Me and my partner have just got back from this hotel, what can I say I was a little Dubois as all the bad reviews but honestly don’t believe them! We had a lovely time considering we wanted a cheap holiday this hotel is good value for money! Has a great morrocan feel, clean rooms which were tidied daily including new towels. It was buffet food as we were all inclusive, different options daily and was nice. Two massive pools one was a bit more lively than the other just a tad on the cold side but who doesn’t like a refreshing dip! Regards to location you do need to get cabs to the centre literally about ten mins should be around 50 dirham some do try to rip you off. There is a free shuttle bus though which is good but does only take you to the train station. Considering 50 dirham is not really a lot wasn’t a problem! All in all great hotel!

Stayed for two nights here. Nice lobby & nice pool. My room was a good size with tiled flooring. Good water pressure and hot water was always available. However, the hotel could do better -- there was no wifi in the room and customer service was non-existent. On the first night, I phoned Reception because the air-con didn't seem to work. They said that they would send someone but no one came. I had to figure out the controls myself. On the 2nd day, there were no towels in the room. I tried Housekeeping but no one was answering the phone. I went to Reception to complain and they said that the towels will be sent to the room right away. It took almost an hour for the towels to arrive. I feel that they don't go out of their way to provide good customer service. Breakfast buffet and dinner buffet were average during my stay.

The hotel has definitely potential with nice swimming pool, spacious lobby and many lounge areas. There was live entertainment on many of the evenings, only almost no audience. Staff was quite friendly but not very strong in following up promises or dealing with issues. Rooms and beds are OK, maintenance as a whole is an issue and staff is not easily tempted to fix it (after 5 days the airco was still not working, continuous problems with the door keys and balcony doors that did not close). Breakfast was tasteless and Wifi only now and then in the lobby. The gym was to sad for words, machines for amateurs, very very old and not maintained. The treadmills were even dangerous.

Arrived at this Hotel looked nice on the outside and inside wasn't too bad relaxed atmosphere bonus.  We checked in shortly followed by the manager asking us for  an additional 280Ds' saying all visitors have to pay city tax. Hello my tour operator never mentioned this when I booked this holiday. Teletext has made our holiday a total miserary   I paid for all inclusive as their system stated, because I did not check their typo error which said full board and not fully inclusive I ticked their T&C they said it's my fault for not checking it and brushed us off.  Teletext could have send the Hotel an confirmation email correcting this.  I followed this up by senting Telext Holidays an email on the day we got here highlighting this, I never received a response, great. Fair to say I will not be booking through them again. Moving on to the wi-fi in every room, sorry didn't have wifi in any of the full board section of the hotel due a fault with wi-fi.  The rooms were without Wi-Fi for the duration  of our stay, a big and busy hotel, could not repair the wi-fi, sorry I'm not buying that. Apparently it's been.like that for a while don't know how long, but you get the picture.  Staying onto the topic of wi-fi which we were told you can get free wi-fi in the lobby area, they forgot to mention we had to share it with 100's other holiday makers. The internet connection was awful half the time the connection dropped out, thanks Zalaghi Kasbah.  Secondly when  I asked the hotel is the water free as our tour company clearly made an error on their behalf, the manager said, sorry NO you have to pay for the water.  A basic human need which cost them pennies out of the tap. He said it will cost 20D  approx £2.00 for miniature mineral water. A small bottle of Coke £2.00 which can be bought at the local store for 48p.  Did I also mention, if your full board ONLY you cannot bring food from the outside, if you hungry you have to purchase food from their hotel or make sure you eat outside, small detail I missed out. Breakfast arrangements, no plates , no seatng available half the tables has reserved on them as I believe they had a coach full of tourists Staying, nice to know your wanted. One coffee machine working during peak  breakfast time which pours coffee out at 1 mph in a chids' size cup, toasts take forever to brown, gave up after a while no bread for a week. Last day of our holiday the second coffee machine was either turned on repaired, I dont'  you work it out. I said, great so off I went to make myself coffee, pressed the button  it run out of coffee powder rendered unusable till staff get round to filling the the machine up. How have they managed to scramble so many tourist who out number seating capacity as well as cutilary. The food was repetitious very bland, it appeared the food needed more sunbathing then tourists..music well let's just skip that bit. Staff at reception were rude and unprofessional made as feel like we did not matter, and why should they our money is safely in their bank account.  Tried complaining to the manager just got brushed off, makes me wonder what really is the role of a customer service manger, I know now silly me. Thirdly I had to get my door key reprogrammed 3 times in the duration of 5 days it's almost comical. The extractor fan in our so called ensuite toilet did not work having, a total unnecesssary stench for the your family or friends who wanted to use the bath after an hour or so - embarassing to say the least.  This clearly is NOT 4 star hotel by any stretch of the imagination, it should be a maximum 2 star I'm reluctant to even say that. I know what most people say you get what you pay for, yeah I get that if the basic amenities and hygenie are present, along with wi-fi in all rooms, a shuttle bus that suppose to be free to take it's guest to the local market when it's not broken and siting in the garage for three days to be repaired. The shuttle bus was a Ford Transit which was a death trap, rear doors held together with a piece of string, the side door only opens when you pull on a coat hanger from the inside and the seats were rocking when seats  are suppose to be bolted to the chassis, I felt like I was sitting on my grandpa rocking chair burning the midnight oil. The last two days of our holiday we got food poison, you know what that mean endless trips to the toilet "pay attention" no extractor fan so warn your friends and families beforehead they will appreciate the warning. We complained to the manager yet again no resolution so skipped lunch.  We all need to go a hotel in any country where each and everyone of us is respected we come first we are priority.  Safe to say two things 1 I wont be booking through teletext holidays  2 I won't be wasting my hard earned money on this Hotel Please experience this Hotel for yourselves this is my personal experience first hand. On a good note one member of staff stood  out well above her mangers and workforce for helpfulness and professionalism and spoke good English too, a rear bonus and her name is  Chaimae bourgana I also met some very nice people  from around the world in particular from England.

Stayed here for 1 week, apart from a few problems with the rooms at the start, finally everything was sorted by the Manager after a meeting. The Restaurant needs a little more organising in certain areas. Reception staff in the lower level need to be more helpful and smile! The Bell Boy Fouad was outstanding, he was so helpful moving us from room to room, nothing was to much trouble, he is excellent. Room 3020 where we finally ended up was absolutely fine. Bar staff were great especially Ahmed Would Consider coming back if we had the same room Jo and Julie From London stayed 24th October - 31st October 2017

This was the worst holiday ever and we are not fussy we don't mind cheap and cheerful the place stunk of sewage my partner caught salmanella verified by our local doctor and environmental health we stayed 2_16 Oct 2017 the food was shocking I lived on bread and jam the salad always smelt off ,always running out of cuttlery cups ,glasses very dark in the evenings in the corridors with push button lights ,scary most of the guest had an episode of diarrhoea at some stage of their holiday ,

We stayed here for 2 nights and were not overly happy with the what we got. Our first room was super noisey as it was on the main road. The shower was not working properly. We found several black hairs under the made sheets in the bed. The floor was dirty with hairs throughout the room. Hairs on the toilet seat and in the bidet. The air conditioning only blew hot air all night. The next day we changed rooms and was far better. We actually over paid on tourist tax which we on found out later. Tourist tax is roughly 20dh per night per person. The food in the restaurant was mediocre and was very repetitive. No WiFi in the rooms at all amd if any very slow. The only nice thing is their pool area.

Zone Touristique Agdal Marrakech

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Agdal within 2 miles (3 km) of Agdal Gardens, Zalagh Kasbah Hotel and Spa is within a few miles (5 km) of other popular sights such as Jamaa el Fna. This 344-room, 4-star hotel has a full-service spa along with an outdoor pool and free in-room WiFi. Near the airport, it's also near Saadian Tombs and El Badi Palace.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7:30 AM to 10 AM. This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

All 344 air-conditioned rooms provide refrigerators, minibars, and safes. 32-inch plasma TVs come with satellite channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Rooms also include phones.


Property features

Guests of Zalagh Kasbah Hotel and Spa enjoy a full-service spa, an outdoor pool, and a children's pool. You can take advantage of free parking, along with a free area shuttle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a health club, free WiFi in public areas, and a conference center.

Room options

Standard Single Room

Twin 1 | Sleeps 1

Triple Room

Twin 3 | Sleeps 3

Double Room, Pool View

Full 1 | Sleeps 2

Junior Suite

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

50% of guests recommend this hotel

Total of 853 reviews