Palm Plaza Marrakech Hotel & Spa5.0 out of 5.0
Recent guest reviews
We had a great time at this hotel, very clean and very big! They gave us a nice size room with a terrace which faced the swimming pool, swimming pool was always relatively quiet so we enjoyed swimming there every day during our stay. Very nice and clean too. Location of the hotel is good, we wanted somewhere quiet away from the busy roads, which was great. There is a nice shopping centre within walking distance, we went there every day for food, there is always a taxi outside the hotel and you can get to the main parts of Marrakech within 10-15 minutes. Staff are very friendly and really helped a lot when my card was declined on checking in, thank you to all the staff! The only reason I say it is not a 5 star Hotel is because the buffet breakfast was really poor! Very limited selection and definitely not a five star breakfast!
Four night stay at the Palm Plaza was much better than I anticipated. Everything worked well and my room was clean and the maid service first class. Cuisine was suitably "haute" and the wine selection satisfactory. I enjoyed the Spa and the pool and found the service as good as anywhere I have stayed. The rooms for the conference were grand and the facilities provided all the technology you would expect at an International Conference. Interesting to go for a short walk and find a Mall with Carrefours and other mid-range stores and local shopkeepers on the way there. Altogether a very satisfactory experience and will recommend to others.
Excellent hotel, with a relaxing garden and fun pool. Don’t forget the SPA. The service is above on beyond, I will recommend it and will come back to it. I appreciate The restaurant and relaxing massage .
That's a very charming hotel, they have a nice swimming pool and the staff is really nice, especially Aziza who was very friendly and helpful. I recommend it for anyone traveling to Marrakech. It's vey laid back and very clean too. Especially the rooms.
Stayed here for a conference and overall the experience was good as opposed to some other here. I read their advice on taxis and locations which was most helpful. Had a buffet meal on our first night which was most enjoyable and the hotels grounds are lovely. Probably a four star though. Staff are friendly and the bed was most comfortable. Clean and the staff try hard to please you. Overall it was fine four star experience.
This was party of a package deal with British Airways. So the room was prepaid. When we got to the hotel it looks lovely. The pool area is very nice. We arrived on a Sunday and nothing in the hotel was open except the pool bar/snack bar. I tried to order off the drink (non-alcoholic) menu. The was only two drinks out of about ten they had the ingredients for. So if you wanted juice it was fine. Any of the other drinks and nothing. We were never told about a shuttle bus service. Would have been nice to know about. The taxis from the city don't really want to take you back to this area. There is nothing out there but tourist hotels. They want double the amount to go there asking 100 to go back when it cost 50-60 the other way. There is not really anything around the hotel. So if you stay make sure you know you will be taking a shuttle or taxis to go anywhere. There are three restaurants with limited hours. They are hotel prices so not cheap. The SPA is expensive. I would pay less in London for a foot massage than here. I found most employees to be OK but really disinterested. We waited for about 20 minutes for the rooms which was no problem. One room was overlooking the gardens, they said pool but the pool was so far away that to call it pool view was optimistic. The second room overlooked the road. The garden room had great air conditioning. The second room the air conditioning barely worked. Two people in our group were unwell. We had told the front desk when we checked in. After about four hours we went to the front desk informing them of the poor cooling in the second room. They said they would send a technician right away. 20 minutes later back to the desk and they said only 10 minutes. Considering right away was 20 minutes we decided 10 could be an hour. As we were trying to go into town we asked about changing rooms.One person was so unwell she tried to sleep in our room while we sorted things out. We were given a room key in the farthest part of the hotel where there were no lights in the hallway. It was literally a 10 minute walk from the first room. That part of the hotel appeared deserted with no lights in any public area. We thought maybe they were motion activated but nothing turned on. We still had a ways to go and just turned around and went back to the desk.The rather surly desk clerk gave us another room key closer to the first room and we tried it. It was exactly the same room as the current one, on the noisy street side with an a/c that again barely cooled. We were then informed the hotel was completely full and no other rooms were available. There was no point in making our friend move farther away to a room just as bad. The clerk said maybe she could be moved in the morning. The bathroom looked fine. The main problem in there is a shower over the tub. No problem except there is black mold all around the tub and walls by the facet area. This is hard to reach so obviously not cleaned. I actually bought a bottle of bleach to try and clean the mold off as we had planned on staying. The next morning two of our group were still unwell and we tried to change our flights Our options were limited. It was actually cheaper to book a decent hotel with air conditioning and nice staff which is what we did. We decided that to be stuck in this hotel for another 3 days was not an option for us.The poor location and poor customer service meant all we wanted was to go somewhere comfortable. The front desk did call after BA contacted them about the problem. The evening clerk had done nothing about informing the manager about the problems we had. The desk simply insisted we had to come down. At this point all we wanted was to get out of the place and go somewhere else.
We arrived to being told that we didnt have any rooms. I produced my paperwork, and I can only say with relief that it was handled well. But as you can imagine the start of the holiday hadn't started well. Next day we saw new arrivals welcomed with drinks..... Moving onto to the rooms, our luggage was deleted to our rooms with no problems. On entering the room the key card didn't work, again the positive was the guy delivering our luggage instantly without question went and got another card. The room, my daughters room had a new tiled floor and was newly decorated and clean. Our room was not.... The room across from us was being decorated, the door was open and a new laminate floor was being installed. Our carpet was... Dirty, by this I mean well worm and needed changing. The rest of the room was clean. Although people are allowed to smoke in the rooms, in wish they told us this. The beds were comfortable. The swimming pool was good and the grounds well maintained. The snack bar was value for money. Breakfast was contential and offered a lot of choice, although not a lot to my taste. I can't really knock what they offered. I'm glad the hotel was out of the medina to escape the hustle. Summary Needs money spent on the hotel. Which they seem to be doing. I would like them to offer non smoking rooms. With regards to the problems, I can't fault the staff for trying to sort the problems.
The hotel is in a good location away from the busy Marrakesh city centre. Good taxi service or free shuttle bus to Marrakesh The rooms are spacious with good facilities. We found the buffet food to be of a poor standard and choice. The brochure advertised two additional restaurants. One Thai and one Al le carte restaurant. Both were closed and therefore the only choice was a buffet style meal. The hotel was quite full therefore I cannot understand why they were closed There is a shopping precinct just a couple of hundred yard away. There the chain style cafe restaurants but the inside of the building has poor air conditioning therefore most table were empty inside with a few tables outside overlooking the stairs to the underground car park. We did find some good food, not advertised very well, the bar at the far side of the pool served an excellent freshly cooked lunch. Unfortunately closed for food in the evening. The swimming pool is excellent with limited umbrellas to fend off the sun.
I probably wouldn't stay here again but the hotel has some good points in that it's away from the hustle of the city, clean, had good breakfast and is a decent size. The hotel was maybe 5* a long time ago but it is outdated and run down with many things appearing on their last legs. They appear to be taking maintenance steps to address this. The pool is big and there is a pool bar with nice drinks, the gardens are pretty and well kept. There is also a shopping centre with a huge supermarket on the underground floor, a few minutes walk from the hotel The most helpful advice I can give is regarding taxis outside! The local taxi drivers know you're at a 5 star hotel and are waiting to rip you off! It's easy to flag down petit taxis from the main road outside the hotel, but they will refuse to use the meter even though they are legally required to! Bargain a price BEFORE you get in as they are known for ripping off tourists. (For tourists expect to pay 10dhm MAX per 1km during the day, multiply by 1.5 during the evening past 8:30pm) If you are getting a journey to Jem el Fna, l the locals would pay 15dhm but as a tourist expect to pay 30dhm lowest during the day! (the taxi drivers will likely quote you 50-70dhm to begin, then decrease if you act like you know the true prices!) If you cannot bargain to 30, simply refuse and begin to walk away! This tactic will either make them leave and you can flag down another taxi as they constantly go down this main road, or the taxi driver will call you back and agree your price! Similarly at night time (past 8:30pm) expect to pay 40dhm for the same ride, or 50dhm if you are going to Gueliz District. You are paying tourist prices here, but labour and fuel and very cheap in morocco, so taxi drivers quote similar prices to journeys in the UK. Noise in the hotel - during the day there is lots of work going on in the hotel (drills, hammering etc from morning till evening), there is an attendant by the pool outside who begins blasting music from speakers around 11am which you can hear from your room. At night time between Wednesday- Sunday expect to be disturbed by music from local clubs including the famous '555' club next door. The walls were described as soundproof when we booked, however we could hear our neighbours chatting on the last few nights (we were on a corridor mostly empty the entire time!) The corridor we were in was having maintenance done and the doors were left wide open and night with the lights in the rooms off which was creepy to walk past and felt unsecured. Workmen also left dirt all down the corridor in front of these rooms which were left open all night (see attached photos) Get breakfast included with the room - for the extra price there's traditionally cooked Moroccan breakfasts, fresh fruit, drinks, pastries, coffees, omelettes, cereal, toast, yoghurt, meats, cheeses/olives etc Taxis/Free shuttle bus- the hotel are abysmal and unhelpful at helping you with taxis. The "free shuttle bus" is probably a myth as we encountered plenty of excuses ranging from "you need to book it tomorrow morning instead" "it's broken" "it's full", and the one time they said we could get it, we waited a full half hour in reception after the agreed pick up time, when we decided to ask they were equally unhelpful including Said, who said we could continue waiting but they didn't know when he would turn up.. We also tried to book a paid taxi through the hotel for 7:30 pickup, however it got to 7:50 and we asked them to call and see where he was, he said he'd be there "soon" however our restaurant reservation was for 8 so we had to go onto the road outside and flag one down! So I don't recommend trying to book a paid one via reception! For a hotel describing itself as 5* we found some reception staff unhelpful, plus our bathroom door handle fell off and the door wouldn't close, it took them 3 days to fix it. Our balcony light was broken and it took them until the last day of our stay to fix it, we were only given 1 chair for the balcony and needed to ask multiple times for these things! The hotel is manageable but definitely not 5*!
It was my first time visiting this hotel after my sister had recommended it to me . I was truly Impressed, upon entry I had the most friendly welcoming. The staff are very helpful. I used the spa facility, which was incredible, I had the massage treatment and I have never been so relaxed in my life. The food was very tasty and of good quality. Rooms are beautiful and fresh and clean, also big ! There is also a member of staff in particular who really made my trip perfect, she showed me around the hotel and was so helpful and approachable and I really enjoyed talking with her. She was the best staff member for me , her name is Sarah!
Reviews from Trip Advisor
59% of guests recommend this hotelTotal of 661 reviews