Our host Megan was excellent & responsive in assisting with instructions. However, The Villa was at best good but not great as expected for a Duck Key location. No basic seasoning, beds were creaky & basic at best. Cheap dish soap, pots & pans, etc. no dishwasher pods…just underwhelming. The hot tub was great but the villa back yard was tired & in need of a bit of an update. We were not expecting a 5 star environment but the photos make it seem that way.