I had a reservation and checked in at the Glo Best Western in Desoto, Texas for a family reunion 5/24/19 - 5/27/19. This hotel front desk clerk calls me on 5/25/19 from Best Western Desoto, Mansfield, Louisiana and asked me if I still needed my reservation because they were holding my room. I told him I did not have a reservation at their hotel. He calls me again on my cell phone and becomes agressive and accusatory. They charged me for 3 nights on my debit card and refused to reverse the charges, even after the general manager from the Desoto, Texas location tried to intervene on my behalf. I had to call my bank to reverse the charges and cancel my debit card for fraudulent charges on a holiday weeked 1200 miles from home. I have NEVER had this happen at any other hotel in my LIFE. I cannot reinterate the frustration and violation I feel. My family will never use this hotel chain to host our reunion or patronize this brand EVER. Be very careful, something is very wrong.

The staff is very friendly and always makes me feel at home. I Love the staff and owners and they do all they can to always make me feel special and make sure all my needs are taken care of to my satisfaction. If you are passing through the area this is by far the Best place to stay

I love staying here, very friendly staff, quite and peaceful. The rooms were very clean and fresh. I would stay here again. I do not have anythinng negative to say about this hotel. This is my favorite

We left this hotel after a few hours. we checked in and were given two rooms on the third floor. immediately after getting off the elevator the smell was terrible. we thought it was just in the hallway. we walked into our rooms and it was so bad. we turned the ac on high hoping to get air moving around. we found a damprid (this is to get rid of humidty) container behind the sofa. it was already full of water. there was mold on the wall above the shower. the water in the toilet was yellow. after flushing it was still yellow. I went to front desk. she told me the damprid was an air freshner....which it isn't. she gave me a bottle of frebreeze. I took it and sprayed both rooms. we left for about 30 min. never unpacked. when we returned it was no better. the front desk clerk said she could not move us as they were full. She could not get in contact with the manager. Computer in business center was broken. Pictures on the wall in the rooms had been removed and there were holes. I could not get any type of paperwork to ensure we would not be charged for the rooms. clerk said she would send an email and leave me a voicemail. Never received either. we moved to Comfort Inn in Mansfield which was 100% better and less expensive. there were other guests there that had moved for the same reason. It is a shame that this new hotel is being run down by the independent owner. If I was Best Western I would not put my name on this hotel.

It’s probably the nicest hotel here but it smells so bad like mold and mildew. After 3rd day I found that the air conditioner was leaking all over the carpet. I really hope they would work on getting this issue fixed.

This was a great hotel stay! The staff was great, the breakfast was good, the room was clean and spacious! The water pressure in the shower was perfect! The indoor pool was a nice touch! This hotel is wonderful!

Staff not very friendly, very unprofessional. Noise from next room sounded like they were either fighting or wrestling. Had free points but my credit card was charged anyways. My wife and I have been loyal customers with Best Western, but after this we probably will no longer be.

This is a decent hotel. As Marriott Platinum we received an upgrade to a suite. The room had plenty of space but they need to add some charging stations or lamps with outlets in them as most of the outlets in the room were inconvenient to access. Breakfast was adequate and typically Fairfield - I really liked the wheat bread offered and it made wonderful toast. I would stay here again as all was clean, the bed was comfortable and the staff friendly.

Overall enjoyed stay, everything clean and rooms were very good, although rates are not competitive for this area. Would stay again but will shop other hotels in area for competitive rate. Best and newest hotel in Mansfield very clean and well kept.