They were very nice room was clean. Any problems were addressed right away.
Yes its great
good value, clean, close to Baclaran church, free validated secure parking for guests Not very walkable despite being in in the center. short cab ride to Mall of Asia, Baclaran Church, LRT station, Pasay bus station, NAIA airport
The hotel needs upgrades. The bed is too low and hard. The furnitures needs upholstered. The carpet is dirty. My first night the shower clog-up the drain.
The staff was great ZAGood location
I like the place
Very good service thank you to Ashley and the rest of the staff
So accommodating!
One way to know if the business is managed well is through the staff’s performance. The staff are the face of the business they are the ambassadors if they are treated well it will show on their work. I would make mention to Eric who was very kind to let me check in early he knew my baby was tired and on my second stay I was able to upgrade my accommodation coz I really need to have a goodnight rest before my flight. I would definitely tell my story to all my friends abroad to stay in this hot l bec not only the staff are kind but also the price is reasonable. To the management continue to treat employees well and your business will prosper.
Outstanding customer service in every department of the hotel.
Ok
The staff was kind to check me in early bec i have my baby and she’s tired abs distraught we missed our flight and I was stressed. Little things does help for travellers. Great job!
freindly
I like everything about the property, the convenience with the walking distance to the church or shopping.
I did not go out from my room but whenever I needed help, staffs were always there for you to help in a very friendly and respectable manner. I thank every staff in The Heritage Hotel, Pasay City especially to Patrick, Kathleen, Cath, housekeeping Gabriel and to the security guards. Thank you so much Heritage for my wonderful stay. I will come back to you this year without fail!
Good location near to Mania airport. Staff friendly and efficient. Restaurant at hotel just ok
I could not fly into Manila due to the volcanic eruption. The Manila Airport was closed. But the Hotel would not extend credoit or refund for said reservation. "We have contacted The Heritage Hotel Manila and unfortunately, since this is already within their penalty window, the cancellation request has been denied." Crappy service.
Its my first time to stay at the heritage hotel. The staff are nice when you interact with them but when you ask for something they take ages to bring them. Like we book for 3 person in a room. All the set up in the room are still set up for 2 like towels, coffe mugs , toiletries et.al. when we called housekeeping & asked for one more towels & stuff. They took a long time to bring it up. There ia slo a shuttle going to MOA mall of asia but its every 2 hours interval & starts at 1030am. So we just took a grab taxi instead. I think id rather just stay at microtel & nearby hotels next time.
Located in Barangay 76, The Heritage Hotel Manila is within a mile (2 km) of popular sights such as SM Mall of Asia and Mall of Asia Arena. This 450-room, 4-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.
This hotel serves as home to a lobby lounge, along with a restaurant that specializes in international cuisine. Savor a meal from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 7:00 AM to 10:30 AM.
Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers, free toiletries, slippers, and bathrobes. Refrigerators, electric kettles, and free newspapers are also available.
The Heritage Hotel Manila features an outdoor pool, a children's pool, and a gym. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for PHP 935 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this family-friendly hotel include free WiFi in public areas, conference space, and a business center.
They were very nice room was clean. Any problems were addressed right away.
Yes its great
Dear Marlon,I would like to thank you for making us your choice of accommodation and for taking the time to write us a review. It was an absolute pleasure to read about your positive experience at The Heritage Hotel Manila. And thank you for the 5-star rating! This is sincerely appreciated!We hope to make your next visit just as positive! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila
good value, clean, close to Baclaran church, free validated secure parking for guests Not very walkable despite being in in the center. short cab ride to Mall of Asia, Baclaran Church, LRT station, Pasay bus station, NAIA airport
Dear Jesse,Thank you so much for the time spent sharing with us your perfect rating during your most recent stay with us.We are very happy with your feedback and the details that had been shared. This is very important for a valued guest like you to know what are the possible advantages when staying in our hotel.We hope to welcome you personally in the near future once again in the near future to stay with us.Again a big thanks of appreciation for this review.Have a nice day and thank you!
The hotel needs upgrades. The bed is too low and hard. The furnitures needs upholstered. The carpet is dirty. My first night the shower clog-up the drain.
Dear Maricor,First, i want to thank you for taking the time to send a review.I would like to take this opportunity to sincerely apologize for the inconvenience caused during your stay with us. I went through all the items you mentioned. I immediately asked my Housekeeping Team to take necessary actions to address the problem.We strive to provide the best service to all our guests but we fall short of the same sometimes. Again, my apologies.Maricor, i hope you can give us another opportunity to welcome you back and better serve you.Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila
The staff was great ZAGood location
Dear Bryan,I would like to thank you for making us your choice of accommodation and for taking the time to write us a review. It was an absolute pleasure to read about your positive experience at The Heritage Hotel Manila. And thank you for the 5-star rating, as this continues to confirm that we have delivered the quality service that Heritage Hotel Manila commits to achieving.We look forward to your next visit. Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila
I like the place
Dear Danilo, Thank you for leaving our business with a 5 star rating! This is very much appreciated. In the meantime, we look forward to your next visit. Have a wonderful day! Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila
Very good service thank you to Ashley and the rest of the staff
Dear Juvy, Thank you for leaving our business with a 5-star rating! This is very much appreciated! I am glad that we were able to give you our signature friendly, accommodating service. I will make sure your commendation reaches Ashley. We hope to make your next visit just as positive. Have a wonderful day! Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila
So accommodating!
Dear Elsa, Thank you for your kind review and the 4-star rating! This is sincerely appreciated! Modesty aside, The Heritage Hotel Manila is known for its friendly, accommodating staff and I am humbled this is appreciated by clients like you. Your feedback inspires us to keep doing our best! In the meantime, we are looking forward to welcoming you back soon. Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila
One way to know if the business is managed well is through the staff’s performance. The staff are the face of the business they are the ambassadors if they are treated well it will show on their work. I would make mention to Eric who was very kind to let me check in early he knew my baby was tired and on my second stay I was able to upgrade my accommodation coz I really need to have a goodnight rest before my flight. I would definitely tell my story to all my friends abroad to stay in this hot l bec not only the staff are kind but also the price is reasonable. To the management continue to treat employees well and your business will prosper.
Dear Efenel, It makes our day to hear that we were able to provide you with 5-star service! Thank you very much for the review ratings! This means a lot to me and my team! Modesty aside, we are known for our friendly, accommodating staff and I am humbled that this is appreciated by our guests like you. I am sharing this review with my team, and with a special mention to Eric. We hope to make your next visit just as positive. Have a wonderful day! And thank you for the good wishes! Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila
Outstanding customer service in every department of the hotel.
Dear Eric, It makes our day to hear that we were able to provide you with a 5-star service! Thank you very much for the review ratings! It means a lot to us. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. We hope to make your next visit just as positive. Have a wonderful day! Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila
Dear Michael,I would like to thank you for making us your choice of accommodation and for taking the time to write us a review. It was an absolute pleasure to read about your positive experience at The Heritage Hotel Manila. And thank you for the 5-star rating! This is sincerely appreciated!Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila