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Recent guest reviews

Good location near to Mania airport. Staff friendly and efficient. Restaurant at hotel just ok

I could not fly into Manila due to the volcanic eruption. The Manila Airport was closed. But the Hotel would not extend credoit or refund for said reservation. "We have contacted The Heritage Hotel Manila and unfortunately, since this is already within their penalty window, the cancellation request has been denied." Crappy service.

Its my first time to stay at the heritage hotel. The staff are nice when you interact with them but when you ask for something they take ages to bring them. Like we book for 3 person in a room. All the set up in the room are still set up for 2 like towels, coffe mugs , toiletries et.al. when we called housekeeping & asked for one more towels & stuff. They took a long time to bring it up. There ia slo a shuttle going to MOA mall of asia but its every 2 hours interval & starts at 1030am. So we just took a grab taxi instead. I think id rather just stay at microtel & nearby hotels next time.

The building and rooms are old it needs renovation and carpet are old and dirty , there were roaches in the room ,water was leaking from the aircondition , towels have stains . Room and hallways smells bad. Staff are good and nice too bad they can’t do anything about the building improvement.

It needs renovations because the room is outdated and old, even the facilities. I don’t think it’s a four star hotel. Probably 2 or 3 star is more appropriate for this hotel. Every morning the housekeeper will ring your room to get or count the face towels and hand towels which is very unusual for a hotel..

The staff are friendly and helpful. The facilities are not what I expected of a 4 star hotel.

Nice spacious room. Has shuttle to go to the mall. Has great lunch buffet- so many selection.

Location and food,cleanliness ,price ,accommodation

I stat here every time im in Manila, its probably my 13th stat there, has everything you need.

Likes: the ornate and elegant lobby; the super quiet elevator doors; the extremely friendly and courteous staff; the excellent location; proximity to shopping and entertainment venues; easy access to transportation modes; Dislikes: rooms not very soundproof. I had to turn the tv volume up louder than necessary in order to drown out the talking, and crying children of the family in the adjacent room. That said, the Heritage is an excellent choice for any length of stay while in the Metro Manila area, and definitely a must stay if in Pasay. I wish I could lie and say that it is a bad hotel, to discourage customers, but it would be just that - a lie. The Heritage is top notch all the way. It is one fine establishment.

This is a very dependable hotel - it is 1 mile to MOA, but there are few places of interest that are a short walk away. The hotel is at the intersection of two major streets and there is nothing at all that a visitor would want to walk to in two directions

Friendly corteous and helpful staff. Willing tohelp to make the guest happy. Quick service

We loved the location, close to everything. Service was excellent.

there's a vintage feel to it and yet the amenities are very modern. very convenient because it's very near to a lot of restaurants, spas and to Mall of Asia!

I like all the crew, they are all nice and pleasant!

It’s nearest the place that I wanted to see!. The room is nice and clean but it’s outdated . Otherwise it’s ok. Thank you!

Roxas Boulevard, Corner Of Edsa Pasay Manila

Hotel highlights

  • Close to SM Mall of Asia and City of Dreams Manila
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Barangay 76 within a short walk of Embassy of Japan, The Heritage Hotel Manila is within a mile (2 km) of other popular sights such as SM Mall of Asia. This 450-room, 4-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.


Dining

In addition to a restaurant that serves breakfast, brunch, lunch, and dinner, there's also a lobby lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Continental breakfast is offered for a fee each morning from 6:00 AM to 10:30 AM.


Rooms

All 450 air-conditioned rooms provide refrigerators, electric kettles, and free newspapers. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers, free toiletries, slippers, and bathrobes. Other amenities include free bottled water, safes, and phones.


Property features

Guests of The Heritage Hotel Manila have access to an outdoor pool, a fitness center, and free WiFi in public areas. Free valet and self parking are available—or if you're not driving, take the shuttle from the airport to the hotel (available 24 hours) for PHP 1150 per vehicle. Multilingual staff at the 24-hour front desk can assist with securing valuables, concierge services, and luggage storage. Additional amenities include conference space, a business center, and a computer station.

Room options

Club Room King Bed, Club Access

1 King Bed | Sleeps 3

Deluxe Room King Bed

1 King Bed | Sleeps 3

Club Room Twin Beds, Club Access

2 Twin Beds | Sleeps 3

Junior Suite Twin Beds, Club Access

2 Twin Beds | Sleeps 3

Guest reviews for The Heritage Hotel Manila

Everyone (28) Couples (6) Family (15)
4
Everyone

Good location near to Mania airport. Staff friendly and efficient. Restaurant at hotel just ok

By on Mar 11, 2020

Review comment responded on Mar 12, 2020

Dear Valued Guest, Thank you for taking the time to write to us and share your feedback. Noted on your comments. We will continue to improve our service for the satisfaction of all our guests. I hope to welcome you again in the future. Sincerely, Farid Schoucair General Manager

1
Family

I could not fly into Manila due to the volcanic eruption. The Manila Airport was closed. But the Hotel would not extend credoit or refund for said reservation. "We have contacted The Heritage Hotel Manila and unfortunately, since this is already within their penalty window, the cancellation request has been denied." Crappy service.

By on Jan 19, 2020

Review comment responded on Jan 21, 2020

Dear Valued Guest, Thank you for taking the time to write to us and share your feedback. Please allow me to apologize for our shortcomings. Your comments regarding the booking cancellation have been noted. I hope you give me another opportunity to welcome you back in the future and serve you better. Sincerely, Farid Schoucair General Manager

3
Family Family

Its my first time to stay at the heritage hotel. The staff are nice when you interact with them but when you ask for something they take ages to bring them. Like we book for 3 person in a room. All the set up in the room are still set up for 2 like towels, coffe mugs , toiletries et.al. when we called housekeeping & asked for one more towels & stuff. They took a long time to bring it up. There ia slo a shuttle going to MOA mall of asia but its every 2 hours interval & starts at 1030am. So we just took a grab taxi instead. I think id rather just stay at microtel & nearby hotels next time.

By , from California, USA on Jan 16, 2020

Review comment responded on Jan 17, 2020

Dear Liz, Thank you for taking the time to write to us and share your feedback. Please allow me to apologize for our shortcomings. Your comments regarding the assistance of our staff on your requests, room set-up, and shuttle schedules have been noted. Also, I am glad that you found our staff nice and interactive. I hope you give me another opportunity to welcome you back in the future. Sincerely, Farid Schoucair General Manager

4
Everyone

By on Jan 5, 2020

Review comment responded on Jan 5, 2020

We appreciate your feedback. Thank you for choosing The Heritage Hotel Manila as your home away from home. We are looking forward to see you again in your next visit. Thank you. Best Regards, Patrick Estor Duty Manager

2
Family Family

The building and rooms are old it needs renovation and carpet are old and dirty , there were roaches in the room ,water was leaking from the aircondition , towels have stains . Room and hallways smells bad. Staff are good and nice too bad they can’t do anything about the building improvement.

By on Dec 19, 2019

Review comment responded on Dec 22, 2019

We appreciate you feedback. Thank you for choosing The Heritage Hotel Manila as your home away from home. Rest assure that your concern will be address directly. We are looking forward to see you again in your next visit. Best Regards, Patrick Estor Duty Manager

2
Partner Couples Family

It needs renovations because the room is outdated and old, even the facilities. I don’t think it’s a four star hotel. Probably 2 or 3 star is more appropriate for this hotel. Every morning the housekeeper will ring your room to get or count the face towels and hand towels which is very unusual for a hotel..

By on Dec 15, 2019

Review comment responded on Dec 19, 2019

Dear Valued Guest, We appreciate your time for sending us your feedback during your most recent stay here at The Heritage Hotel Manila! We sincerely apologize for your expectations were not met and rest assured that the said incident will not happen again in the future. Our Housekeeping team has been informed and necessary changes and improvements will take place immediately. We hope that you will still allow us to redeem ourselves with our improved services in the near future. Sincerely, The Management The Heritage Hotel Manila

3
Partner Couples Family

The staff are friendly and helpful. The facilities are not what I expected of a 4 star hotel.

By on Nov 26, 2019

Review comment responded on Dec 4, 2019

Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We do apologize for the inconvenience. Please know that all your comments and concerns are duly noted and we will do our best to act on it immediately. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

5
Everyone

Nice spacious room. Has shuttle to go to the mall. Has great lunch buffet- so many selection.

By on Nov 23, 2019

Review comment responded on Nov 26, 2019

Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you had fun during your stay. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

5
Family Family

Location and food,cleanliness ,price ,accommodation

By on Oct 14, 2019

Review comment responded on Oct 15, 2019

Dear Valued Guest Thank you very much for taking the time to convey your comments and rating our hotel regarding your stay with us. Your willingness to share your thoughts is genuinely appreciated. With Kind Regards

5
Everyone

I stat here every time im in Manila, its probably my 13th stat there, has everything you need.

By on Oct 3, 2019

Review comment responded on Oct 8, 2019

Dear Valued Guest, Thank you very much for taking the time to convey your comments and rate our hotel regarding your stay with us. Your willingness to share your thoughts is genuinely appreciated. Your candid feedback is very much appreciated and valuable to us. Please rest assured that will continue to strive to provide impeccable service. With Kind Regards

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