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Recent guest reviews

I have been traveling for 20 years I have Been to 52 COUNTRIES This Property surprised me .. Pasay is a very criwded part of Manila. But other than that .... This HOTEL Surprised me pleasantly Apart from Nice Comfy Rooms Clean bathroom Its LOCATION is Ideal ots Rt Bextvto Robinson MALL ..the Nall has Everything you would need it hass nice restaurants on the orger side of hotel . The HOTEL has Everything... you would need ..to RELAX on a VOCATION. Swimming pool Movie Nights Top Floor they have a AMAZING Terrace VIEW....Resto-BAR with Happy Hours Beers Its Great VALUE for Money The STAFF waa Friendly & Very Helpful I enjoyed mybstay and i would Recommend it to Everyone & All My Friends coming from America

place has cockroaches, very dirty, also i hate the fact that i have to give up my room key everytime i step out of the building, its very odd specially i have all my belongings in the room, but so far i did not loose any item. this was a last minute booking, i wished i search more about the place, would not recommend to anyone. this place is trash.

I booked this hotel for my friends to stay and it was a horrible experience for them. My girl friend woke up bitten by something and she told the staff about it but they didn’t believe her and looked at her funny. There were BED BUGS and MOSQUITOES in the room! They told the staff about it and they acted as if my friends brought it there. After seeing videos that they took, the staff finally moved them to a different room which was smaller than what was booked and still had mosquitoes. The area outside the hotel is kind of dangerous so they were careful with their belongings.

The staff was exceptional good, very helpful, problem was I booked more days than needed and was charged for all the reservations days, not flexible,

The room was alright except for the shower as it had trouble building pressure. The bar wasn’t open and under construction. The massage parlor was closed and only was open from 5 pm to 8 pm about.

Front Desk Associate- was terrible, she was annoyed, and irritated to help my family of 13 to checked-in with 3 rooms for a night. She is by far the worst customer service agent I ever get encountered. I tried to understand her rude attitude towards me and my family because she is pregnant, but the third and last day her demeanor while assisting us was horrible, lack of attention to details while and during checking-in and checking-out. And she lied about the hotel transportation situation. Bad experience.

They provided us with decent good food! Right price for the accommodation we have! Friendly staff!

Good bang for the buck. Noce location & staff was very nice.

Housekeeping needs better training and breakfast needs improvement (WITHOUT INCREASING COSTS TO THE HOTEL; THAT'S DEFINITELY POSSIBLE). The housekeeping lady (with 4 years experience) was eager to change 4 pillow covers (over my insistence that it is definitely NOT needed BUT definitely refused to clean up the floor of my little room even I stayed there for 4 nights! What a waste! Breakfast is frankly DREADFUL even though ingredients are there for a very decent brekfast.

It is a nice hospital with a small pool good for kids. I liked most sitting in their restaurant; the food is delicious and offered in good amount, drinks little expensive.The hotel in general is clean. The room I occupied was good sized; however the toilette room was small and narrow. What I hated most about the hotel is its location still it is not far from mall of asia. If I plan come back this will be for their restaurant.

Overall POOR and poorly run hotel; my room was not cleaned at all during my 4-day stay, and I noticed a reception full of rather inefficient receptionists. WIFI was very poor (often not at all, and very often almost unusable). Breakfast was a "terrible buffet (imagine "deep fried eggs", extremely weak "brewed coffee", really nothing appetizing and is only served until 9am --ridiculous). The pool (and pool area) are decent and made me forget about the shortcomings (to some extend). Plus I was very lucky to get a quiet room even though it had a window and enough sunlight (but no view). Many rooms I saw did not even have a window at all, and some other rooms face a very busy alley (thus very likely to be noisy). All in all I wish I had only booked two nights (enough for such a hotel even though I find that location is actually quite decent and not unsafe as some have reported).

Room with no window, sheets dirty, neighborhood dangerous for me and 3 year old son

The location of this hotel was perfect for my needs, only a few blocks away (walking distance) from my fiancé. He staff is second to none, always very polite and accommodating. Very professional and going above and beyond to help me.

While the amenities were few and the accommodations standard at best, the hotel was very convenient and accessible for my particular needs, and the staff was outstanding; providing excellent, friendly service, and providing services such as shuttle rides as well as bringing a fan up to my room when asked. The free breakfast was very welcome, and I used it everyday (although the serving hours could be adjusted a bit later, and they should try harder to keep the food warm as it got cold if you didn't get there when it was first served).

2867 P. Zamora Street Pasay Manila

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

SM Mall of Asia is within 2 miles (3 km) of Urban Travellers Hotel while other popular attractions such as Fort Bonifacio are within 3 miles (5 km). This 3-star hotel has 117 rooms and welcomes guests with a restaurant, a full-service spa, and an outdoor pool.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer free toiletries and slippers. Minibars are also available.


Property features

Guests staying at Urban Travellers Hotel enjoy access to a full-service spa, an outdoor pool, and free WiFi in public areas. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for PHP 700 per room roundtrip. The 24-hour front desk has staff standing by to help with securing valuables and luggage storage. This spa hotel also has barbecue grills.

Room options

Deluxe Family Room

1 Queen Bed and 2 Twin Beds | Sleeps 4

Premium Room

2 Twin Beds | Sleeps 2

Superior Room

1 Queen Bed | Sleeps 2

Standard Family Room

1 Queen Bed and 1 Twin Bed | Sleeps 3

Guest reviews for Urban Travellers Hotel

Everyone (12) Couples (3) Family (2)
5
Everyone

By on Nov 15, 2023

5
Everyone

I have been traveling for 20 years I have Been to 52 COUNTRIES This Property surprised me .. Pasay is a very criwded part of Manila. But other than that .... This HOTEL Surprised me pleasantly Apart from Nice Comfy Rooms Clean bathroom Its LOCATION is Ideal ots Rt Bextvto Robinson MALL ..the Nall has Everything you would need it hass nice restaurants on the orger side of hotel . The HOTEL has Everything... you would need ..to RELAX on a VOCATION. Swimming pool Movie Nights Top Floor they have a AMAZING Terrace VIEW....Resto-BAR with Happy Hours Beers Its Great VALUE for Money The STAFF waa Friendly & Very Helpful I enjoyed mybstay and i would Recommend it to Everyone & All My Friends coming from America

By , from San Francisco on Oct 28, 2023

1
Partner Couples Business Business

place has cockroaches, very dirty, also i hate the fact that i have to give up my room key everytime i step out of the building, its very odd specially i have all my belongings in the room, but so far i did not loose any item. this was a last minute booking, i wished i search more about the place, would not recommend to anyone. this place is trash.

By , from Oxnard on Sep 8, 2023

2
Everyone

I booked this hotel for my friends to stay and it was a horrible experience for them. My girl friend woke up bitten by something and she told the staff about it but they didn’t believe her and looked at her funny. There were BED BUGS and MOSQUITOES in the room! They told the staff about it and they acted as if my friends brought it there. After seeing videos that they took, the staff finally moved them to a different room which was smaller than what was booked and still had mosquitoes. The area outside the hotel is kind of dangerous so they were careful with their belongings.

By on Jun 6, 2023

4
Everyone

The staff was exceptional good, very helpful, problem was I booked more days than needed and was charged for all the reservations days, not flexible,

By on Feb 4, 2023

4
Everyone

By on Jan 6, 2023

2
Everyone

The room was alright except for the shower as it had trouble building pressure. The bar wasn’t open and under construction. The massage parlor was closed and only was open from 5 pm to 8 pm about.

By on Nov 19, 2022

1
Family

Front Desk Associate- was terrible, she was annoyed, and irritated to help my family of 13 to checked-in with 3 rooms for a night. She is by far the worst customer service agent I ever get encountered. I tried to understand her rude attitude towards me and my family because she is pregnant, but the third and last day her demeanor while assisting us was horrible, lack of attention to details while and during checking-in and checking-out. And she lied about the hotel transportation situation. Bad experience.

By on Feb 17, 2022

3
Partner Couples

They provided us with decent good food! Right price for the accommodation we have! Friendly staff!

By on Dec 6, 2021

4
Partner Couples Family

Good bang for the buck. Noce location & staff was very nice.

By on Feb 17, 2020

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