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Diamond Hotel Philippines

5.0 out of 5.0

Recent guest reviews

Staff is very friendly and helpful. Room was spacious and clean. Security is evident and felt very safe staying here. Great value for the price.

Excellent Upgraded Room with Spectacular View of Manila Bay....Staff were Very Polite and Helpful....Had a Great Meal in Room after very long flights from NYC through Hong Kong....Helped Relax quickly in Great Comfort....Thank you....

Not Orbitz/Expedia Friendly? I reserved the 3rd cheapest room (Deluxe Regency) for 2 nights, expecting a better service than the first two cheapest room options (Prices were Deluxe < Premier < Deluxe Regency). And at the time of the booking, I requested a smoking room. Upon arrival, however, I was told that my room would be a non-smoking room, so when check-in counter staff asked if I would still like a smoking room, I said I would. The room I got seemed plain and ordinary, located in the middle of the hallway amongst many other rooms, but I was just happy to be able to smoke in my room. On the second day, however, I received a phone call from the "hotel manager" informing me that the smoking room I paid for, a smoking Deluxe Regency, is available if I wished to move. Having settled in quite comfortably and not wanting to pack up only to unpack again, I said I would rather not change. And with a curiosity, I asked what type of room I was staying in at the moment and I was told that I am staying in a Deluxe room, which is the cheapest room. So to sum up, I requested a smoking room, and because they didn't have the smoking room that I paid for, the hotel staff had downgraded me to a lower-tiered room without informing me. The hotel manager did apologize several times over the phone and offered to send me wine, fruit platter, or anything else, to which I replied, "that is up to you"... then a small piece of dessert arrived some 15 minutes later.

swimming pool was not available for use due to maintenance during stay

Some personnel were not polite. Breakfast, Lunch and Dinner inside the hotel were overpriced. Food limited selections. House Keeping were great. Excellent Service. Overall, I rate this hotel a 3 star hotel.

The front Desk people are ok but some of the personnel at Corniche are not that friendly. I remember a lady name Darla at Corniche. She's not smiling when talking to the customer. Her facial expression is serious like a robot. Overall, we're not sure if we are going to stay in this hotel for future stay. Not worth it. Hotel management needs to train their personnel how to be professional and polite.

The Room, Diamond Club Lounge and Staff Services never change ALWAYS EXCELLENT as expected.

This is not a hotel for tourist. The consierge staff is very friendly but uninformed about places to go or things to do

Excellent staff , very accommodating, very helpful. I never had a single bad day experience during my stay. Foods are great! Staff also at the restaurant are great , they are very accommodating. I would definitely recommend this hotel to a friend.

Breakfast is not as good as I expected for the price but overall good experience.

I was giving a premier room very comfortable good bed good quality bed sheets.room was very clean twice a day the room is cleaned around 9am and 7pm.the breakfast buffet is ok had better selection of food on other three star hotel.security is very tight at the hotel.friendly staff great smiles and good welcoming every time arriving at hotel.close to Robinson mall just a walking distance.the food at the hotel is over priced.you can go out short walk many restaurants near by very reasonable price.

Compared to similar hotels, breakfast buffet same stuff everyday (we stayed a week) and limited variety, they could put something new and different everyday to break the monotony. Housekeeping not good enough, my half consumed tea was untouched for 3 days until I finally had to dump it out. Checkin and checkout was quick, staff was friendly.

With in walking distance to a lot of night life Very secure !

I have stayed in a few different 4 star hotels and this was the worst of the bunch. What I did not like about this hotel is they advertise free Wi Fi and its only free for 10 hours max. That's if you stay connected for 10 hours You disconnect from the internet and your done for that day. They charge outrages prices if you want to connect back on if you leave your room. The food at the breakfast brunch was not as good as at other 4 star hotels. I stayed at this hotel back in 2011 and it was very nice. How things have changed. I will never stay there again.

this is a very nice hotel, i only wish their internet access was better. for some reason, wifi is not totally free 24/7. the staff itself is very good and helpful. however it seems as though front desk is overwhelmed at times, while other areas such as the coffee shop is over staffed. one suggestion, cross-train your staff so you can pull from other areas to help out when there is a rush of people checking in and out.

The hotel is pleasantly placed in Roxas Boulevard, manila Bay for those who do not need to stay in Makati city.

Arrived with complimentary drinks. Requested for a free room upgrade and granted by friendly staff. Room was big and clean. Friendly restaurant managers giving personal service at Corniche! Conveniently located to all, near Rizal Park, walking distance to Robinson Mall, etc.

Very nice room and location but everything are expensive

Roxas Blvd Cor Dr J Quintos Manila Manila

Hotel highlights

  • Walking distance to Manila Bay and Baywalk
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

Located in Ermita, Diamond Hotel Philippines is within a 10-minute walk of popular sights such as Manila Bay and Baywalk. This 482-room, 5-star hotel has conveniences like an outdoor pool, free self parking, and a health club.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6 AM to 10 AM.


Rooms

A TV comes with cable channels, and guests can stay connected with WiFi. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a sitting area, a minibar, and a coffee maker.


Property features

Diamond Hotel Philippines features an outdoor pool, a children's pool, and a health club. There's free parking and limo/town car service. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and conference space.

Room options

Diamond Club King Non-Smoking

King 1 | Sleeps 5

Deluxe Twin Room, Smoking

Twin 2 | Sleeps 4

Diamond Club Twin Non-Smoking

Twin 2 | Sleeps 5

Premier King Non-smoking

King 1 | Sleeps 4

Guest reviews for Diamond Hotel Philippines

Everyone (14) Couples (14) Business (12) Family (7) Other (12) Friends (2)
5
Families Business Business Travelers

Staff is very friendly and helpful. Room was spacious and clean. Security is evident and felt very safe staying here. Great value for the price.

By , from Chicago on Aug 17, 2019

Review comment responded on Aug 17, 2019

Dear Valued Guest, It is with great pleasure to hear that you had an enjoyable experience during your recent visit with us. We highly value your positive reviews about the upkeep of our accommodations, security and hospitality demonstrated by our staff. Diamond Hotel is committed to continuously providing the finest and bespoke service and facilities to our guests. Once again, thank you we look forward to welcoming you back again soon. Yours sincerely, Vianny Siasat Guest Services Manager

5
Partner Couples

Excellent Upgraded Room with Spectacular View of Manila Bay....Staff were Very Polite and Helpful....Had a Great Meal in Room after very long flights from NYC through Hong Kong....Helped Relax quickly in Great Comfort....Thank you....

By on May 24, 2019

Review comment responded on May 24, 2019

Dear Valued Guest, Warm Greetings from Diamond Hotel Philippines. It is such a joy to know how we have delighted you on your visit here at Diamond Hotel which is our aim for every guest to experience. It is always a special treat for us to hear from our guests who have taken the time to compliment our efforts. Your appreciation proves that we are successful in providing excellent service from the heart. We look forward to your continued patronage of Diamond Hotel Philippines. Sincerely, The Diamond Hotel Team

2
Everyone

Not Orbitz/Expedia Friendly? I reserved the 3rd cheapest room (Deluxe Regency) for 2 nights, expecting a better service than the first two cheapest room options (Prices were Deluxe < Premier < Deluxe Regency). And at the time of the booking, I requested a smoking room. Upon arrival, however, I was told that my room would be a non-smoking room, so when check-in counter staff asked if I would still like a smoking room, I said I would. The room I got seemed plain and ordinary, located in the middle of the hallway amongst many other rooms, but I was just happy to be able to smoke in my room. On the second day, however, I received a phone call from the "hotel manager" informing me that the smoking room I paid for, a smoking Deluxe Regency, is available if I wished to move. Having settled in quite comfortably and not wanting to pack up only to unpack again, I said I would rather not change. And with a curiosity, I asked what type of room I was staying in at the moment and I was told that I am staying in a Deluxe room, which is the cheapest room. So to sum up, I requested a smoking room, and because they didn't have the smoking room that I paid for, the hotel staff had downgraded me to a lower-tiered room without informing me. The hotel manager did apologize several times over the phone and offered to send me wine, fruit platter, or anything else, to which I replied, "that is up to you"... then a small piece of dessert arrived some 15 minutes later.

By , from Korea on Jul 6, 2018

Review comment responded on Jul 17, 2018

Dear Valued Guest, Greetings from Diamond Hotel Philippines! It is with sincere regret to learn that you have encountered unfortunate experience during your stay with us. Your comfort is always our priority, rest assured that we have carefully noted your concern regarding some matter and will do the necessary actions needed. We are hoping that these incidents would not deter you from choosing Diamond Hotel Philippines again. Sincerely, Zarina Nicolas Guest Services Manager

4
Everyone

swimming pool was not available for use due to maintenance during stay

By , from New York on Jan 19, 2018

3

the hotel is ok but not the best

Everyone

Some personnel were not polite. Breakfast, Lunch and Dinner inside the hotel were overpriced. Food limited selections. House Keeping were great. Excellent Service. Overall, I rate this hotel a 3 star hotel.

By on Jan 4, 2018

3

corniche

Everyone

The front Desk people are ok but some of the personnel at Corniche are not that friendly. I remember a lady name Darla at Corniche. She's not smiling when talking to the customer. Her facial expression is serious like a robot. Overall, we're not sure if we are going to stay in this hotel for future stay. Not worth it. Hotel management needs to train their personnel how to be professional and polite.

By , from usa on Dec 31, 2017

5

always excellent room, services etc as expected

Everyone

The Room, Diamond Club Lounge and Staff Services never change ALWAYS EXCELLENT as expected.

By , from USA on Dec 19, 2017

Review comment responded on Feb 2, 2018

Dear Valued Guest, Thank you for taking the time to tell us about your experience at Diamond Hotel Philippines. We are pleased to read the various things you like in the Hotel. It is such a joy to know how we have delighted you on your recent visit is our aim for every guest to experience. Your appreciation proves that we are successful in providing excellent service from the heart. We sincerely hope that we will be able to welcome you back to the Diamond Hotel, where the warmest hospitality awaits you.

4
Everyone

This is not a hotel for tourist. The consierge staff is very friendly but uninformed about places to go or things to do

By on Nov 8, 2017

5

excellent hotel , would definitely recommend.

Everyone
W/nieces at DIAMOND HOTEL RESTAURANT. Having fun taking a Snap shot W/ nephew & nieces

Excellent staff , very accommodating, very helpful. I never had a single bad day experience during my stay. Foods are great! Staff also at the restaurant are great , they are very accommodating. I would definitely recommend this hotel to a friend.

By on Jun 6, 2017

Review comment responded on Jul 31, 2017

Dear Valued Guest, Thank you for sharing your views. It is such a joy to know how we have delighted you on your visit here in the Philippines which is our aim for every guest to experience. Your appreciation proves that we are successful in providing excellent service from the heart. We sincerely hope that we will be able to welcome you back to the Diamond Hotel, where the warmest hospitality awaits you.

4

friendly staff

Everyone

Breakfast is not as good as I expected for the price but overall good experience.

By on Feb 27, 2017

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.