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Recent guest reviews

I have enjoyed my stay in pan pacific hotel. Excellent hotel

excellent staff. always looking out ways to serve. good breakfast spread

Very nice hotel,courteous staff, and visited the pool lounge for drinks

The staff were wonderful and helpful with all my needs.

This is my third visit to the hotel and it seems that with each trip it just gets better. I recommend to all my friends. I have already booked my next stay in February. This is the best hotel I know of in Manila.

I spent a couple nights in Pan Pacific hotel in the heart of Manila. The staff was very helpful. The breakfast buffet was above average as compared to the hotels in south East Asia. The hotel is located in an excellent location which is closed to everywhere. I will come back when I visit Manila in the future!

Comfortable and good area for nightlife, relatively safe.

This hotel is amazing! The customer service and hotel amenities and room are fantastic. Everything is amazing except the breakfast buffet. The only criticism I have is that the Breakfast Buffet in the morning is not the greatest. I would rate it a 3.5 out of 5. The pancakes should be made fresh to order. The fruit was not all that fresh. Coffee is not good. Some of the food were cold when they were suppose to be served hot.

I've stayed in many of the top hotels in Manila, and the Pan Pacific is undoubtably one of the best. Great staff and facilities, top drawer amenities and comfy bed. Service is 5 star level throughout the hotel. Breakfast buffet is outstanding and includes all types of food. The only knock aganist the hotel is it's location, but it is what it is.

The staff was outstanding, the buffet had many selections and the location was very authentic

Very nice hotel, staff and stay. Rooms were very clean

Everything about this hotel is exceptional including staff service, rooms, pool, and breakfast buffet.

Excellent hotel. Friendly professional staff. A true 5 star experience.. Very safe hotel with excellent security measures.

Nice hotel, in not the greatest neighborhood. Very close by are lots of homeless people, but it's likely you'll probably only walk from the hotel to the Robinson's shopping center about 2 minutes away. But the room is very spacious and very nice, and the staff are really 5 star. Food in the breakfast buffet upstairs is excellent. The pool is acceptable. It's close to top quality, at 1/2 the price of similar hotels located in Makati. the Malate area location for sightseeing is good, so overall an excellent value for money.

The hotel and it's staff could not be any better. Very friendly and accommodating. The location was good overall but on the same street you have some run-down properties. It is like this all over Manila so not really a mark against the hotel. There is a mall 2 blocks away where I got my Starbucks coffee in the morning. The hotel coffee is only so-so. There is an armed guard in front of the mall who somehow did not make me feel any safer and you do pass through metal detectors upon entering. They have everything an American mall would have. I shall be returning which is the highest complement I can pay the Pan-Pacific. It is deserving of the 5 stars I gave it.

This is a great business hotel. The free wifi works well, the rooms are comfortable, service is great, and the buffet breakfast is awesome! The only downside is traffic congestion around the hotel is pretty bad, especially during rush hour. I also wouldn't necessarily go walking around the neighborhood at night.

I arrived late, the staff took care of me promptly got me to my room quickly, upgraded me nicely. had a great buffet breakfast in the club lounge with a nice view of the ocean.

Friendly, helpful staff. Immaculately clean inside and out. Very accommodating! Asked for late check in and we got there after midnight (from airport immigration) and the room was nice and cool and ready for us. Highly recommend.

Stayed here at beginning & end of trip to Philippine-2 days.. Great hotel.for the price. Not a huge fancy hotel but very nicely laid out and pleasant. Room for first night was a bit on small side but clean and modern with lots of ammentities. Bathroom was clean and very nice. .Room at end of trip was larger and fancier and ammentities. Bathroom was large with shower and bathtub and was clean .Did not try outdoor pool or restaurants due to time contraints but I have no trouble recommending this hotel.

M. Adriatico corner Gen. Malvar Streets Manila Manila

Hotel highlights

  • Walking distance to Manila Bay and Rizal Park
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining

Sheraton Manila Bay places you in Ermita, within a leisurely stroll of popular sights such as Manila Bay and Rizal Park. This 5-star hotel has 236 guestrooms and offers a 24-hour health club, free in-room WiFi, and free self parking.


Dining

Enjoy the ocean views at Pacific Lounge, one of 5 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee on weekdays from 6 AM to 10 AM and on weekends from 6 AM to 10:30 AM.


Rooms

All 236 air-conditioned accommodations feature sitting areas. Guests can expect 32-inch LCD TVs with cable channels and pay movies, along with free WiFi and wired Internet. Beds sport pillow menus and bathrooms offer deep soaking tubs and slippers. In-room massages are available, and other amenities include free bottled water and desks.


Property features

Guests of Sheraton Manila Bay enjoy a 24-hour health club, free WiFi in public areas, and a 24-hour business center. If you decide to drive, there's free parking. Multilingual staff at the 24-hour front desk can assist with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this luxury hotel include a computer station, express check-in, and express check-out.

Room options

Executive Room, 1 King Bed

1 King Bed | Sleeps 3

Executive Room, 2 Twin Beds

2 Twin Beds | Sleeps 3

Junior Suite, 1 King Bed

1 King Bed | Sleeps 3

Suite, 1 King Bed

1 King Bed | Sleeps 3

Guest reviews for Sheraton Manila Bay

Everyone (5) Business (8) Couples (5) Family (3) Other (11) Friends (3)
5
Everyone

I have enjoyed my stay in pan pacific hotel. Excellent hotel

By on Jun 26, 2019

Review comment responded on Jun 27, 2019

Dear valued guest, Thank you for taking the time to share your feedback with us. We are delighted to see your 5-star rating and to know that you had a great time with us. It's been a pleasure to be of service to you and we look forward to welcome you back soon.

4
Everyone

excellent staff. always looking out ways to serve. good breakfast spread

By , from SINGAPORE on Jul 14, 2018

Review comment responded on Jul 17, 2018

Dear valued guest, Thank you for taking the time to write a review following your recent stay with us. We are delighted to read that you had a Great hotel experience and that you truly enjoyed the amazing and efficient service of our Butlers and the modern comfort of our facilities. It's been our pleasure to host you and we look forward to having you back soon.

5

nice staff

Everyone

Very nice hotel,courteous staff, and visited the pool lounge for drinks

By , from Guam on Oct 30, 2017

Review comment responded on Nov 3, 2017

Dear valued guest, Thank you for taking the time to share your kind feedback. We are delighted to read that you had a wonderful hotel experience and that you were impressed with the service excellence and genuine hospitality of our Butlers. It's been a pleasure to host your stay and we look forward to welcome you back soon.

5

excellent attention to detail

Everyone

The staff were wonderful and helpful with all my needs.

By on Jan 10, 2017

Review comment responded on Feb 9, 2017

Dear valued guest, Thank you for taking the time to share your feedback. We are delighted to know that you had a wonderful hotel experience and that you truly enjoyed our modern comfort, location, and helpful Butler service. We look forward to welcome you back in the nearest future.

4

pleasantly surprising experience

Everyone

By on Nov 3, 2016

Review comment responded on Nov 7, 2016

Dear valued guest, Thank you for taking the time to write a review following you recent stay with us. We are delighted to read that you had memorable and "pleasantly surprising" experience with us and that you truly enjoyed the convenience of our location and the friendly service provided by our Butlers. It's been our pleasure to host you and we look forward to having you back soon!

5

the hotel staff is unreal could not ask for any better

Business

This is my third visit to the hotel and it seems that with each trip it just gets better. I recommend to all my friends. I have already booked my next stay in February. This is the best hotel I know of in Manila.

By on Dec 15, 2015

4

good business hotel

Business

I spent a couple nights in Pan Pacific hotel in the heart of Manila. The staff was very helpful. The breakfast buffet was above average as compared to the hotels in south East Asia. The hotel is located in an excellent location which is closed to everywhere. I will come back when I visit Manila in the future!

By on Jun 2, 2015

5

excellent as always

Business

Comfortable and good area for nightlife, relatively safe.

By on Jan 22, 2015

4

great hotel - pros and cons

Couples

This hotel is amazing! The customer service and hotel amenities and room are fantastic. Everything is amazing except the breakfast buffet. The only criticism I have is that the Breakfast Buffet in the morning is not the greatest. I would rate it a 3.5 out of 5. The pancakes should be made fresh to order. The fruit was not all that fresh. Coffee is not good. Some of the food were cold when they were suppose to be served hot.

By on Nov 23, 2014

5

one of the top hotels in manila

Other

I've stayed in many of the top hotels in Manila, and the Pan Pacific is undoubtably one of the best. Great staff and facilities, top drawer amenities and comfy bed. Service is 5 star level throughout the hotel. Breakfast buffet is outstanding and includes all types of food. The only knock aganist the hotel is it's location, but it is what it is.

By on Nov 21, 2014

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