I like the spa portion connected to the hotel. I didn’t like they refused to give us towels at the spa because we were checked in and our guest took 2 towels already, it did not make any sense to me when we paid to go into the spa. After I spoke with the staff they eventually gave us towels. The safe box was not working properly so they wanted to move us to another room after we had settled in already. They also said it was broken, but we were able to fix it and use it. I also felt like they were watching our every move. There was no conditioner for my hair, only shampoo and bath gel.
Unique, this is a ‘water park/spa” destination for local Philippine people and families. Nothing wrong with that but your (Orbitz) description doesn’t Really say that. Room is clean and comfortable but access to public transport, taxis is below average. Breakfast venue and food is above average, even good.
Spa so good and I enjoyed it! Hotel facilities not good there are cockroaches around the bed small insects inside the Cr and the towels are old , rags really old and look dirty . Just use the water spa and food so good . I can send you photos of cockroaches on the headboard! Hotel staff should learn how to have good customer service and learn their computer skills. Tired and sleepy from a long flight they cannot find my reservation even I gave the reference number
I enjoyed my stay at this hotel. Staff are friendly and very helpful.
Located in Kapitolyo within a short walk of Shangri-La Mall, Ace Hotel & Suites is within a mile (2 km) of other popular sights such as SM Megamall. This 170-room, 3-star hotel has conveniences like an indoor pool, free in-room WiFi, and a fitness center.
In addition to a restaurant that serves breakfast, there's also a rooftop bar. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 9 AM.
Ace Hotel & Suites's 170 individually furnished rooms provide minibars, coffee makers, and free newspapers. 32-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other amenities include free bottled water, safes, and desks.
Ace Hotel & Suites features an indoor pool, a lazy river, and a children's pool. If you drive, self parking is PHP 300 per night, or you can take advantage of the airport shuttle (available on request) for PHP 1775 per vehicle one-way. Front-desk staff can assist with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this family-friendly hotel include a fitness center, a sauna, and free WiFi in public areas.
I like the spa portion connected to the hotel. I didn’t like they refused to give us towels at the spa because we were checked in and our guest took 2 towels already, it did not make any sense to me when we paid to go into the spa. After I spoke with the staff they eventually gave us towels. The safe box was not working properly so they wanted to move us to another room after we had settled in already. They also said it was broken, but we were able to fix it and use it. I also felt like they were watching our every move. There was no conditioner for my hair, only shampoo and bath gel.
Unique, this is a ‘water park/spa” destination for local Philippine people and families. Nothing wrong with that but your (Orbitz) description doesn’t Really say that. Room is clean and comfortable but access to public transport, taxis is below average. Breakfast venue and food is above average, even good.
Spa so good and I enjoyed it! Hotel facilities not good there are cockroaches around the bed small insects inside the Cr and the towels are old , rags really old and look dirty . Just use the water spa and food so good . I can send you photos of cockroaches on the headboard! Hotel staff should learn how to have good customer service and learn their computer skills. Tired and sleepy from a long flight they cannot find my reservation even I gave the reference number
I enjoyed my stay at this hotel. Staff are friendly and very helpful.
