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Recent guest reviews

The service was superb. It was conveniently located and within a walking distance of main attractions. The rooftop was beautiful

Gorgeous hotel with very nice amenities. We had service issues while using the pool cabana. It was a struggle to get an order for food and drinks consistently even though there were four gentlemen on site in the pool and deck areas. Reception and bellhop service was exceptional

Design of the hotel, the hotel decor and room amenities

Excellent location steps away from the parliament.

While this hotel exudes a cool vibe the people on staff are unfailingly kind and helpful. It’s a wonderful combination of chic and warm! The location is very close to the “ golden Triangle” of art museums, and a short stroll to many restaurants.

really nice, hip, modern hotel. excellent and attentive staff. would return.

Beautiful modern property in a convenient central location. Luxurious without being pretentious. Staff was gracious and bent over backwards to accommodate any requests and to make my stay as comfortable as I could've hoped for.

Everything was top notch! Great staff, great location, and very clean and comfortable rooms. Best experience!

We picked the Urban based on its location which is excellent, within walking distance of Plaza Mayor The staff was wonderful, the bartener makes a great margarita! The room was clean and very comfortable with a separate upstairs loft (very cool) and a nice bathroom We recommend the Urban!

The hotel is perfectly located and spotless - the perfect way to end a week in Ibiza and Formentera. The champagne on arrival is a nice touch and recommend a drink on the roof. While the gym was a bit disappointing, everything else excellent!

I stayed at the Urban recently. It is by no means a 5 star hotel however the staff is very friendly and the hotel is very clean. I would give it a solid 4 star rating. The Cons: Walls are paper thin so you can hear adjacent rooms. In addition, due to its African motif there is a distinct African scent to the establishment. Some might find it exotic, i found it a bit overwhelming. Bathrooms while modern are very small. Accessing Wifi can be troublesome on some occasions. The Pros: Great location, near several restaurants, walking distance to the Prado and Reitro Park. A 15minute walk or 5 minute taxi to Serrano and a 10minute walk to Plaza Mayor. Staff is very friendly (but service is no way near 5 star) and front desk/concierge was helpful regarding any requests I made. Has a great view of the city on the roof top. The price is affordable for what you get. Again, it is not a true 5 star hotel but it also does not charge 5 star rates. Overall: If you are looking for a more upscale 5 star experience I would stay at the Villa Magna or Westin Palace but if you are okay with staying at a hip, cool 4 star hotel that is very clean with good service you will not go wrong with the Urban.

Located near the major museums (El Prado, Thyssen, Sofia Reina), Retiro Park, Puerta del Sol and many restaurants, the Urban was a great place from which to explore Madrid. And the pool was a great feature after a day of sightseeing in July.

Very convenient location - walking distance to most must-see's. Rooms are starting to show their age (scratched floors, chipped sink, etc. For $200/night we paid for a standard room value was ok.

Staff was rude and unfriendly when asked to provide very simple requests (tell me an English language news channel or set up wifi). Free wifi is only for a continuous 90-minutes. This is outrageous in a hotel of this price. Then, when I did get signed on, the security was an issue and my email was compromised. Staff did not seem to care.

Carrera San Jeronimo 34 Madrid Madrid

Hotel highlights

  • Walking distance to Puerta del Sol and Paseo del Prado
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Literary Quarter, Urban is within a 5-minute walk of Puerta del Sol and within 15 minutes of other popular attractions like Prado Museum. This 5-star hotel has 96 guestrooms and offers conveniences like 3 restaurants, free in-room WiFi, and a fitness center.


Dining

Have a drink at the tapas bar or enjoy onsite dining at one of 3 restaurants like CEBO, which specializes in Mediterranean cuisine and serves lunch and dinner. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee on weekdays from 7:30 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM.


Rooms

All of Urban's 96 soundproofed rooms provide free minibar items, espresso makers, and free newspapers. LCD TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer free toiletries and bathrobes, and beds sport premium bedding. Other standard amenities include laptop-compatible safes, phones, and desks.


Property features

Guests staying at Urban enjoy a fitness center, a rooftop terrace, and free WiFi in public areas. If you drive, self parking is EUR 27.50 per day, or you can take advantage of the airport shuttle (available 24 hours) for EUR 90 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with securing valuables, concierge services, and luggage storage. Other amenities at this luxury hotel include a meeting room, a business center, and a seasonal outdoor pool.

Room options

Superior Room

1 Queen Bed | 2 Twin Beds | Sleeps 2

Duplex, 1 Queen Bed

1 Queen Bed | Sleeps 2

Suite

1 Double Bed | 2 Twin Beds | Sleeps 2

Junior Suite

1 Double Bed | 2 Twin Beds | Sleeps 2

Guest reviews for Urban

Everyone (10) Couples (2) Business (1) Family (2) Other (1) Friends (1)
5
Partner Couples

The service was superb. It was conveniently located and within a walking distance of main attractions. The rooftop was beautiful

By on Sep 28, 2019

Review comment responded on Sep 30, 2019

Dear Guest, We are grateful to you for taking the time to send us your review. Our hotel aims to provide a truly unique experience and we are happy that we were able to exceed your expectations. The entire team look forward to welcoming you back in the future. Best regards, Antonio Martín, Deputy Manager

5
Everyone

By on Aug 30, 2019

5
Everyone

Gorgeous hotel with very nice amenities. We had service issues while using the pool cabana. It was a struggle to get an order for food and drinks consistently even though there were four gentlemen on site in the pool and deck areas. Reception and bellhop service was exceptional

By on Aug 16, 2019

Review comment responded on Aug 21, 2019

Dear Guest, Thank you for taking the time to share your valuable review. We are glad that you had a pleasant stay with us. Thank you for appreciating our decor. The acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly improve our performance. Regarding the pool, we have taken note of your remarks and passed it to the relevant department. We hope to welcome you back. Best wishes, Antonio Martín, Deputy Manager

5
Family

Design of the hotel, the hotel decor and room amenities

By on Jul 7, 2019

Review comment responded on Jul 10, 2019

Dear guest, Thank you so much for taking time to share such a positive review. The satisfaction of our guests during their stay among us is very gratifying for our team, and we are thrilled to know that you so enjoyed our hotel. We look forward to welcoming you back for another lovely stay. Warmest regards, Antonio Martín, Deputy Manager

5
Everyone

By on Mar 31, 2019

Review comment responded on Apr 1, 2019

Dear guest, Thanks for taking the time to send us a great rating. We are very pleased you had a perfect stay. We look forward to welcoming you again. Best regards,

5
Everyone

By on Mar 31, 2019

Review comment responded on Apr 1, 2019

Dear guest, Thank you for this positive rating. We are glad we were able to meet all your requirements We look forward to welcoming you again. Best regards,

5
Everyone

By on Jan 14, 2019

Review comment responded on Feb 21, 2019

Dear guest, This is a great rating. Thank you! We look forward to welcoming you again. Best regards,

5
Everyone

Excellent location steps away from the parliament.

By on Dec 7, 2018

Review comment responded on Dec 10, 2018

It's kind of you to take the time to send us this review about Hotel Urban, Madrid. We are delighted to know that you had a lovely stay and appreciated our convenient location. The entire team hope to have the opportunity to welcome you back in the future. With best regards,

5

stylish hotel with wonderful staff

Business

While this hotel exudes a cool vibe the people on staff are unfailingly kind and helpful. It’s a wonderful combination of chic and warm! The location is very close to the “ golden Triangle” of art museums, and a short stroll to many restaurants.

By on Feb 23, 2018

Review comment responded on Feb 26, 2018

Dear Guests, Thank you so much for taking time to share such a positive review. We appreciate it. We are so pleased to know that your recent stay at Hotel Urban has been wonderful. As you have mentioned the hotel is indeed in the best location, in the heart of Madrid, and close to many incredible tourist destinations like the Puerta del Sol and the historic Madrid de Los Austrias. It's a perfect place for walking at nights in the town to visit a variety of shops. Thank you for complimenting our service and the decor. We do take pride in the hotel design both interior and exterior, which has the blend of modernism and art, creating a perfect balance between luxury and comfort as we also try to keep the old traditions up to the present times. Our team works relentlessly to ensure that we deliver the best service. We are glad that we were able to meet your expectations. We are looking forward to welcoming you again for another pleasant vacation. All the best. Antonio Martín, Deputy manager

5
Everyone

really nice, hip, modern hotel. excellent and attentive staff. would return.

By , from London/Chicago on Nov 30, 2016

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