Staff at breakfast were wonderful as were the doormen. Housekeeping was very good. Room was quite small and crowded.
Excellent, enjoyed my stay here! Professional staff, service, perfect location! Everything was great!
Great location! Wonderful breakfasts on the quaint outdoor veranda!
Great location. Comfy beds. The room was a bit small we though for the price the staff are very professional and helpful
Not a five star hotel in any way !!!! I’ve stayed in five star hotels and this one is a three and a half by Europe’s standards , nothing more. I asked for the hotel shuttle and they said it wasn’t available but the would get me a cab !!!
Really disappointed to learn that there was major construction outside this hotel. This was not disclosed anyplace on their website or Orbitz site. Unfortunately the Jack hammering of the street outside our hotel room really put a damper on our stay. The horrible noise started early and continued all day! I would have never stayed there if I knew about this in advance! I can't recommend this hotel due to this! The concierge staff was helpful and breakfast very good but you can't enjoy outside areas because of noise from construction.
Great location well done on the decor and vibe. The Metro is a 1/2 block away and the hotel is perfectly located to explore the Gran Via.
central location, great staff... cant go wrong! Our only regret was not being able to stay long!
We enjoyed the hotel. The breakfast buffet is very good. The views from the terraces are beautiful. The staff us very friendly and accommodating.
All around great service from every staff member we dealt with. Really made it enjoyable. Hotel is very central with lots to do around the area. Rooms are very quiet and comfortable. Bed was comfy, but could have been a little softer for our liking, and shower pressure could have been a little better.
Very nice hotel that is centrally located. The hotel is very well furnished and stylish. The staff was welcoming and responsive.
We stayed there for one night and it was amazing. We were upgraded to a suite and had the best experience. The staff were so nice and accommodating from the time we arrived to the time we left. Thank you everyone at the Principal.
Great Location - Wonderful Staff - Beautiful Terrace with Bar - Reservations Desk is on the 6th Floor - Tiny old world elevators
Great hotel, great location. Staff was great! Never needed a taxi, as every bring is walking distance or a short metro ride. Has a nice roof top bar, beautiful view! Also the hotel breakfast is excellent! Would book this place again the next time I go to Madrid!
Located in Madrid Centro, The Principal Madrid is adjacent to Gran Via Street and within a 5-minute walk of other popular sights like Paseo del Prado. This 5-star hotel welcomes guests with 76 rooms and conveniences like free in-room WiFi, a gym, and a rooftop terrace.
This hotel serves as home to a rooftop bar, along with a restaurant that specializes in local cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:30 AM to 11:30 AM.
All 76 soundproofed rooms provide minibars, coffee makers, and free newspapers. 40-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in Egyptian cotton sheets and pillow menus, and bathrooms offer hydromassage showers, hair dryers, and free toiletries. Other amenities include laptop-compatible safes, phones, and ironing boards.
Guests staying at The Principal Madrid enjoy a gym, a rooftop terrace, and free WiFi in public areas. If you drive, self parking is EUR 39 per night, or you can take advantage of the airport shuttle (available 24 hours) for EUR 110 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this luxury hotel include a business center, a meeting room, and a library.
Staff at breakfast were wonderful as were the doormen. Housekeeping was very good. Room was quite small and crowded.
Excellent, enjoyed my stay here! Professional staff, service, perfect location! Everything was great!
Great location! Wonderful breakfasts on the quaint outdoor veranda!
Great location. Comfy beds. The room was a bit small we though for the price the staff are very professional and helpful
Not a five star hotel in any way !!!! I’ve stayed in five star hotels and this one is a three and a half by Europe’s standards , nothing more. I asked for the hotel shuttle and they said it wasn’t available but the would get me a cab !!!
Really disappointed to learn that there was major construction outside this hotel. This was not disclosed anyplace on their website or Orbitz site. Unfortunately the Jack hammering of the street outside our hotel room really put a damper on our stay. The horrible noise started early and continued all day! I would have never stayed there if I knew about this in advance! I can't recommend this hotel due to this! The concierge staff was helpful and breakfast very good but you can't enjoy outside areas because of noise from construction.
Great location well done on the decor and vibe. The Metro is a 1/2 block away and the hotel is perfectly located to explore the Gran Via.
central location, great staff... cant go wrong! Our only regret was not being able to stay long!
We enjoyed the hotel. The breakfast buffet is very good. The views from the terraces are beautiful. The staff us very friendly and accommodating.
All around great service from every staff member we dealt with. Really made it enjoyable. Hotel is very central with lots to do around the area. Rooms are very quiet and comfortable. Bed was comfy, but could have been a little softer for our liking, and shower pressure could have been a little better.
Dear Guests, Thank you indeed for taking the time to relay your honest feedback of your recent stay with us. We truly appreciate your feedback about our services and the staff and will work harder to continuously upgrade and improve our products for your future comfort. We trust we will have the opportunity to welcome you back to The Principal Madrid Hotel. Kind Regards,
Dear Valued Guest, Thank you for your review regarding your recent stay at The Principal Madrid Hotel. We are pleased to learn that you enjoed our brekafast, houskeeping service and the attencion of the staff. On the other hand, please accept my sincere apologies for not fulfilling your expectations in terms of the room. As I hope you could trust us in the future, please do not hesitate to contact me directly I will be very happy to guarantee a bigger room for you. I remain at your disposal should you require any future assistance. Best regards, Justyna K