Petit Palace President Castellana4.0 out of 5.0
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Recent guest reviews
The hotel advertised as 4 star but our experience is closer to a 2 star. The beds are uncomfortable and the shower and bathroom have poor design. The only positive we could think of is the location.
The staff is very helpful and accommodating. The rooms need more attention. The first room was not cleaned well. There was some trash in the bathroom. Also, I found someone's underwear under the sheets... I asked to be put in another room, which had no electricity... the third time they put me into one of their suits. The safe did not work... I gave up and just stayed there. All in all, the staff is nice, the hotel needs work...
This staff was more than accommodating. Right in the heart of an upscale shopping/fashion district. Very Modern!
Great hotel staff! Very helpful! A/C could have been better, but I think all of Europe's A/C units are not as efficient as the US. I like it cold at night!
Hotel is well located off calle Serano. The name on the facade is HIGH TECH HOTEL so had to ask to find it. Make sure you specifically ask for non smoking room. Comfortable room, internet worked fine.
We had a nice stay at the Petit Palace La Castellana, rooms are small, and the shower wasn't working well, besides that, the staff at the Hotel are really nice and helpful people, the location for tourism is perfect and the cleanses of the Hotel is good.
The hotel was easy to go taking a taxi, railway station was not far. Hotel was good, clean.
Hotel is right off Paseo de la Castellana in the upscale Salamanca area with many highend shops close by (metro 'Serrano'). The hotel is about 15-minute walk to Chueca. Strolling along the beautifual Paseo de la Castallena to Gran Via/Puerta del Sol or Prado/Thyssen/la Reina Sofia museums further south is such a pleasure. Metro takes about 30 minutes to get to/from the airport. The hotel also has complementary shuttle to the airport on weekends and holidays, which is excellent. I used it on new year day and it only took 20 minutes to get to T1. The hotel design is modern chic in good conditions.The size of living area and bath is decent but there are some tight corners. Bed is not as comfortable to my liking but it works. Free lap top in the room with internet connection is convenient. The hotel also gave complementary cava, sweets and grapes for the new year eve celebration, which is a nice touch.
We just returned from a blissful trip to Madrid. As a family we had never traveled to Europe, so everything was new to us. Thankfully, we chose a great location for us, super easy trip on the Metro from the airport to Colon. Just a few blocks to the hotel from this stop and the walk is beautiful. Our kids, ten and fourteen, really liked being able to escape the busiest parts of the city and return to this peaceful place at the end of a long day of touring. The hotel itself is simple, decorated in a dark, modern fashion. Not a lot of bells and whistles, but everything in the room was very clean and operated fine. Our room had bunk beds and a double bed. Was much smaller than looked on line, but we were able to store our clothes in cabinets and put suitcases under the bunk beds with no problem. We were disappointed that our view was of a dirty roof area that looked across to other room windows. Still, it was fine for our purposes of having a clean, efficient place to stay near the metro. Had breakfast one morning, two for one, so around 7.5 euros each. Was worth it for a busy morning, with lots of options and fresh juice and coffee included. Having the grocery store and shopping district right across the street was very convenient. Made it super easy to keep water, snacks, and wine in the room. The front desk was helpful when we had an emergency call and let us dial from there back to the USA for a few minutes. They were able to speak English also, which made life easier for us. Overall would definitely recommend this hotel.
Located in Castellana, Petit Palace President Castellana is within a mile (2 km) of popular sights such as Prado Museum and Thyssen-Bornemisza Museum. This 104-room, 4-star hotel has a restaurant along with conveniences like free in-room WiFi and a 24-hour business center. Plaza Mayor and El Retiro Park are also near this Madrid hotel.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with breakfast, served for a fee from 7:30 AM to 10:30 AM.
Petit Palace President Castellana's 104 rooms are soundproofed and provide iPads, minibars, and laptop-compatible safes. 23-cm LCD TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hydromassage showers, hair dryers, and designer toiletries. Other standard amenities include phones and desks.
Petit Palace President Castellana features free WiFi in public areas, 2 meeting rooms, and conference space. Offsite parking is offered for a fee. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include a 24-hour business center, coffee/tea in a common area, and free use of bicycles.