Great location. Nice size units. Could use a bit of a cosmetic upgrade but still attractive. Overall good value for Madrid!
The location is awesome, the apartments are ok, the view is not so great, but the people at front desk is awful, the don't know the meaning of hospitality. I have to wait for hours to get my room, I got double charged for my stay and they didn't refund me so I have to challenge this charges to my bank. They also don't speak English. Very disappointed, I was expecting a better treatment for the price I paid. I wouldn't recommend this place.
Awful staff, rude, very disrespectful, I was overcharged even when the apt was paid in advance. Great location horrible people, they should learn hospitality and ENGLISH
Great location really nice size one bedroom apt and very comfortable. Felt like home
Located in Madrid Centro, Gran View Apartments is adjacent to Gran Via Street and within a 10-minute walk of other popular attractions like Puerta del Sol. This 96-room, 4-star aparthotel has an outdoor pool along with a 24-hour gym and free in-room WiFi. It's connected to a rail/subway station in central Madrid, and also a short walk from Plaza Mayor and Royal Palace of Madrid.
Continental breakfast is offered for a fee each morning from 4:00 AM to noon.
Each apartment is air-conditioned and features a kitchen and space to spread out with a dining area and a sitting area. Guests can expect to find free WiFi and a 37-inch flat-screen TV with cable channels. The bathroom offers hair dryers and free toiletries. Other standard amenities include an electric kettle, free bottled water, and a safe. Housekeeping is available on request.
Guests staying at Gran View Apartments enjoy an outdoor pool, a 24-hour gym, and a sauna. Self parking is offered for EUR 26 per day. The front desk is staffed 24/7 to help with concierge services, securing valuables, and luggage storage. Additional amenities include a rooftop terrace, free WiFi in public areas, and a seasonal outdoor pool.
Great location. Nice size units. Could use a bit of a cosmetic upgrade but still attractive. Overall good value for Madrid!
The location is awesome, the apartments are ok, the view is not so great, but the people at front desk is awful, the don't know the meaning of hospitality. I have to wait for hours to get my room, I got double charged for my stay and they didn't refund me so I have to challenge this charges to my bank. They also don't speak English. Very disappointed, I was expecting a better treatment for the price I paid. I wouldn't recommend this place.
Dear Rafael. Thank you for taking the time to share your views about your stay. As I explained when I was looking into the "double charge", it wasn´t the case as it was just the security deposit that we block upon arrival and it was released within time from our side. All our members of the staff are fluent in English, please forgive me if one of our trainees had to deal with your queries at some point and our receptionist didn´t realised that they needed assistance. Please do not hesitate to contact me directly (you have my details) should you wish to discuss your experience as I wouldn´t like you to leave with that image. Looking forward to hearing from you again. Carlos Alonso General Manager
Awful staff, rude, very disrespectful, I was overcharged even when the apt was paid in advance. Great location horrible people, they should learn hospitality and ENGLISH
Dear Rafael. I am sorry to see your disapointment and also the fact that you gave us this negative review while I was in contact with you to clarify your query about the overcharge; which ended up not being the case as one of them was the correct charge and the other one was the authorisation (not charge) of the security deposit that all our clients must give upon arrival. I hope that once you know this there will not be this type of missunderstandings and you will be able to enjoy your stay. Best regards, Carlos Alonso
Great location really nice size one bedroom apt and very comfortable. Felt like home
Dear Duncan. Thank you for your review. We are glad to know that you had a great stay with us and that you felt like home. We hope to see you back again. Best regards,
Dear Duncan, This review had filled us with joy and proud, we hope to see you again in the future! We also take note of your suggestion, this helps us to improve day by day. Best regards.