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Crowne Plaza Madrid Airport

4.0 out of 5.0

Recent guest reviews

Pleasant and professional staff. Clean and comfortable room. Shuttle service to and from the airport was very convenientl

A very friendly staff. Food at hotel's restaurant was fine.

Easy transport to and from airport. Very friendly staff. And very clean rooms.

Easy trip to airport with the shuttle. The only thing I might change is that the hotel shuttle could take guests about a 5 mile radius from the hotel for dinner, entertainment, etc..

Rooms were not clean. Bathroom dustbin was still full from last occupant. Magazines on tables were wet.

I stayed here because of a very early flight out of the Madrid airport. The rooms were very quiet and comfortable which allowed me to get some sleep. The airport shuttle was immediate despite the early hour.

I just loved everything about the hotel. The one thing I was not happy about was the location. It's about a 20 min ride to Downtown Madrid.

We stayed here for one night before early flight out of Madrid airport. The hotel was updated, clean, and friendly. Seems like they thought of everything. Wifi worked well, coffee bar in room along with chocolates and pillow spray to help you sleep. The bed was comfortable and the room was updated, large, clean, and updated. The free 24 hour airport shuttle was punctual and easy. Would definitely recommend this place if you're looking to stay near the airport.

Poor customer service. Rooms are updated but not well maintained. Shower in our room was broken (huge holes in the shower hose) and it made shower painfully slow. When I complained to the reception at same night we check-in I got a "I'm sorry. We'll make a note to fix it." Floors were sandy and overly dusty. Phone has no tags/instructions so you must guess what number to dial for reception/room service. No sheet between duvet cover, so it's nothing or the heavy duvet. I ordered extra sheets and they were delivered pretty quickly to the room next door. Luckily I heard the neighbor refusing the sheets and told RS guy he had the wrong room. Restaurant is average and overpriced (but expected since there's no food options around the hotel area.) Note that their airport shuttle needs reservation and if you're planning to use it you must tell reception at check-in time so they can reserve and give you a voucher. Make sure you have the right time because they didn't accommodate a early shuttle for us. If you need to print boarding pass you must email reception. No self printing available.

The stay was pleasant, hotel check-in staff were helpful. Enjoyed the extra pillow spray and calm scents for sleeping.

Room was clean and comfortable. The restaurant in the hotel is a bit pricy however overall it was a nice experience.

Shuttle arrived on time and departed on time. Restaurant selection was limited.

Everything is fine with the Hotel except the area it located. If you stay immediately before or after the flight it's an excellent place. Breakfast is a bit pricier than you can find elsewhere.

the hotel was great however at checkout an obnoxious person who works there kept us waiting 15 plus minutes to checkout almost missing our shuttle to airport need better staff

Great hotel for a quick stay before our early flight from Madrid. We did the early bird breakfast and it was okay, not great, but it had the basics continental breakfast (pastries, cereal, yogurt, fruit, coffee and tea, orange juice). They also provided a large crib for my 19 mo, upon request! The only thing I found uncomfortable was the pillows. Breakfast and airport transportation was included. The restaurant at the hotel was great for dinner and drinks!

Hotel was clean and inviting. Staff was professional and courteous. Tea coffee and water offered in room. Aroma therapy lavender spray travel kit in room on bed. Bed was comfortable. Wake up call and courtesy van available for trip to and from airport. Water available in lobby or from vending machines. My only constructive criticism would be to offer no caffeine herbal tea in room.

My daughter and I arrived at Madrid's Airport and made the call to the hotel for the complimentary shuttle service to the hotel. They informed it would be picking us up in 25 minutes, after a 45 minute wait, we phoned again. They told us the driver was on a 20 minute break! Is this service? It is a pity cause hotel rooms are really nice and comfortable but after this situation and the service attitude that followed it I guess I would never go back to such hotel. Sorry!

Big rooms, modern, clean. Very good choice to be near the airport!

We were only here one night because our flight left early the next morning. It was nice in that regard. We had been traveling all day and their gym was open 24 hours which was awesome. The food however, was only ok and it was expensive. If they are going to be in the middle of no where, they could at least have better food since it's our only option. Otherwise, staff was really helpful and it was clean.

Eat at Holiday Inn across the street. Much more reasonable. It is true that there is not much near by, other wise hotel was very good.

Calle de Lola Flores, 1 Madrid Madrid

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Free airport shuttle
  • 24-hour fitness center

Located in San Blas-Canillejas, Crowne Plaza Madrid Airport is within a 15-minute drive of popular attractions such as Madrid Congress Centre and Las Ventas. This 125-room, 4-star hotel has a restaurant along with conveniences like a 24-hour fitness center and free in-room WiFi. Near the airport, the hotel is also close to Aquopolis and Golf Negralejo.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served each morning for a fee.


Rooms

Crowne Plaza Madrid Airport's 125 rooms are soundproofed and provide minibars, coffee makers, and free bottled water. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Laptop-compatible safes, ironing boards, and desks are other standard amenities.


Property features

Guests of Crowne Plaza Madrid Airport enjoy a 24-hour fitness center, free WiFi in public areas, and a conference center. If you drive, self parking is EUR 11.00 per night, or you can take advantage of the free airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a 24-hour business center, a computer station, and a terrace.

Room options

Executive Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 2

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Deluxe Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Superior Room

Queen 2 | Sleeps 4

Guest reviews for Crowne Plaza Madrid Airport

Everyone (12) Business (3) Couples (2) Family (2) Other (2) Friends (1)
5

nice hotel close to the airport.

Everyone

Pleasant and professional staff. Clean and comfortable room. Shuttle service to and from the airport was very convenientl

By on Oct 30, 2017

Review comment responded on Nov 8, 2017

Thank you very much for your comments. We are happy to hear that you had a nice stay with us. We would like to see you back and make you feel at home.

5

nice hotel, near to the airport.

Everyone

A very friendly staff. Food at hotel's restaurant was fine.

By , from Puerto Rico on Aug 28, 2017

Review comment responded on Aug 30, 2017

Dear Victor, thanks to taking time in review your experience. Please, remember to check with the staff the information. It's a bus stop 300 meters with 9 lines connecting Madrid and other cities. These buses are going to Metro Canillejas & Avd. América Station.

5

very nice hotel.

Everyone

Easy transport to and from airport. Very friendly staff. And very clean rooms.

By , from C on Jul 9, 2017

Review comment responded on Jul 12, 2017

Thanks Sibyl, your review help us to improve services. Kind Regards,

5

great for airport

Everyone

Easy trip to airport with the shuttle. The only thing I might change is that the hotel shuttle could take guests about a 5 mile radius from the hotel for dinner, entertainment, etc..

By on Apr 13, 2017

Review comment responded on Apr 17, 2017

Dear Guest, thanks for your suggestions. Hotel noted to improve futur activities. Regards,

2
Everyone

Rooms were not clean. Bathroom dustbin was still full from last occupant. Magazines on tables were wet.

By on Apr 11, 2017

Review comment responded on Apr 17, 2017

Dear Guest, Thank you for your feedback. We apologized that your recent stay did not meet expectattions. We are very upset, we will would like verify with you, please feel free to contact the hotel, because as anonymous guest hotel can't know and manage this information. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

5

quiet and comfortable hotel near the airport

BusinessTravelers

I stayed here because of a very early flight out of the Madrid airport. The rooms were very quiet and comfortable which allowed me to get some sleep. The airport shuttle was immediate despite the early hour.

By , from Portland, OR on Mar 25, 2017

Review comment responded on Mar 27, 2017

We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back

5

madrid

Everyone

I just loved everything about the hotel. The one thing I was not happy about was the location. It's about a 20 min ride to Downtown Madrid.

By on Feb 27, 2017

Review comment responded on Mar 2, 2017

We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. About location is close to airport and national roads, perfect to be connected with the ways. We know that this product on downtown it will be great, but this is our natural position. For us, 20 minutes are estimated well to do a short visit, work and leisure on the same trip. We look forward to the opportunity to welcome you back. Yours sincerely

5

best place for an early flight

Everyone

We stayed here for one night before early flight out of Madrid airport. The hotel was updated, clean, and friendly. Seems like they thought of everything. Wifi worked well, coffee bar in room along with chocolates and pillow spray to help you sleep. The bed was comfortable and the room was updated, large, clean, and updated. The free 24 hour airport shuttle was punctual and easy. Would definitely recommend this place if you're looking to stay near the airport.

By on Dec 1, 2016

Review comment responded on Dec 5, 2016

Dear Guest, thanks for your feedback. We are happy to know your experience. Hope see you back. Best Regards,

2

ok hotel close to intel airport (madrid barajas)

BusinessTravelers

Poor customer service. Rooms are updated but not well maintained. Shower in our room was broken (huge holes in the shower hose) and it made shower painfully slow. When I complained to the reception at same night we check-in I got a "I'm sorry. We'll make a note to fix it." Floors were sandy and overly dusty. Phone has no tags/instructions so you must guess what number to dial for reception/room service. No sheet between duvet cover, so it's nothing or the heavy duvet. I ordered extra sheets and they were delivered pretty quickly to the room next door. Luckily I heard the neighbor refusing the sheets and told RS guy he had the wrong room. Restaurant is average and overpriced (but expected since there's no food options around the hotel area.) Note that their airport shuttle needs reservation and if you're planning to use it you must tell reception at check-in time so they can reserve and give you a voucher. Make sure you have the right time because they didn't accommodate a early shuttle for us. If you need to print boarding pass you must email reception. No self printing available.

By , from Los Angeles, CA on Sep 10, 2016

Review comment responded on Sep 16, 2016

Dear Dfry, Thank you for taking your time sharing your experience at Crowne Plaza Madrid. I am really sorry for the inconvenineces caused during your stay. The rooms have been checked by maintenance departmente daily and, for example, every telephone have tags. The shuttle is a complimentary service working 24 hours but it is neccessary book in advance because we need to hnow how many persons whish this service. There is a printing availabe but it is chargeable but we offer our email if the guest does not want pay. I hope your visit soon to give us a second chance. Regards,

4

good value close to airport

Families

The stay was pleasant, hotel check-in staff were helpful. Enjoyed the extra pillow spray and calm scents for sleeping.

By , from Krakow, Poland on Sep 7, 2016

Review comment responded on Sep 16, 2016

Dear Lauren, Thank your for your feedback. Your comments are very important for us. We hope your visit soon. Regards,