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Petit Palace Embassy Serrano

4.0 out of 5.0

Recent guest reviews

Our stay at the Petit Palace Embassy Hotel in Madrid was a nightmare. Our room was broken into while we were out on the night of the 31st of December 2016, and so was the safe in our room. We got back that night to find the safe open and empty – and all my jewellery gone. Seven months later, and still nothing has been done by the hotel in terms of compensation. In fact, they don’t even answer our calls or emails. The nightmare goes on. Luciana Raab

This is a very nice hotel in the posh area of Madrid. Many stores around, great location for those who do not want to stay in the center. Hotel is well kept, staff is friendly. It is perhaps bit too calm area if you are there on a Sunday.

Was a good experience. The room is big and WC is very clean. Mostly TV Spanish channels... don't remember see a movie in English... The bed is very good quality... for some time I didn't slept in a good bed. Only the breakfast was not worthy of 4 star hotel... need to improve a bit more.

My wife and I stayed at this hotel in April as we traveled to Spain for a family weeding. Our experience was very nice . The hotel is clean, the room is comfortable, very nice bathroom and the breakfast buffet was terrific with so many options and delicious food. The front desk personnel was very helpful to us ,Aida and Tania were just great in pointing out nearby restaurants,attractions,the nearby market place (Mercado de La Paz).Thank you !!

Great hotel, conveniently located and in a lovely area. The reception staff were polite, helpful and took time to give us tips on what to do and where to eat. The rooftop bar at Ciebeles was great. The room was spacious and my daughter said it was the most comfy bed ever! My friend did have her bag stolen whilst we were out in Madrid - so be very careful. However the hotel were very helpful when they found out what had happened and sent a lovely card and goodies to the room. Madrid is a beautiful city and I would definitely recommend staying here.

We enjoyed our stay at the Petit Palace. We have lived in Madrid four years and selected this hotel for our time while we prepared to move back home. The location is close to the metro, bus stops, taxi stands and the hop on city tour bus. The staff is very friendly and we enjoyed the breakfast very much. Highly recommended!

Located very close to the metro although not always required as it is about 15 to 20 minutes walk to Gran Via and other tourist interest points and when the weather is nice, it is really recommended to take a walk. Breakfast was very good with quite a lot of choices. Staff is very pleasant and nice, they always happy to assist and have some great tips. The room was clean and felt quite new. There was one night there were no hot water, but that was fixed first thing on the morning. Next time in Madrid I'll probably go to the same place.

After a break of 10 so yrs, I stopped here on a business trip for two nights recently. Service and rooms were as good as I remembered. Excellent breakfast, clean throughout. The hotel is on a major road into the city centre so can be noisy at times Glad I decided to use again

I've stayed multiple times on business trips, every time in a different room but they all have their own personality. Their spaces are flawless and I love their toiletries. Breakfast is A-M-A-Z-I-N-G!!!

Good hotel sitauated quite centrally Taxi stands in front of hotel Metro round the corner Service is very good WiFi was sometimes a bit shaky but all ok. Would recomend again when we return. Very very clean and efficient Good bfast

Calle de Serrano, 46 Madrid Madrid

Hotel highlights

  • Close to Prado Museum and El Retiro Park
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • 24-hour business center

Located in Madrid City Centre, Petit Palace Embassy Serrano is within a mile (2 km) of popular sights such as Prado Museum and El Retiro Park. This 76-room, 4-star hotel welcomes guests with conveniences like free in-room WiFi, a 24-hour business center, and a conference center. Plaza Mayor and Thyssen-Bornemisza Museum are also nearby.


Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Buffet breakfast is offered for a fee each morning from 7:30 AM to 10:30 AM.


All of Petit Palace Embassy Serrano's 76 rooms are soundproofed and have an array of amenities, including iPads, minibars, and laptop-compatible safes. 23-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and designer toiletries. Phones and desks are also standard.

Property features

Petit Palace Embassy Serrano features free WiFi in public areas, 2 meeting rooms, and a conference center. Offsite parking is available for a fee. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and free use of bicycles.

Room options

Family Quadruple Room

King 1 | Twin 2 | Sleeps 4

Triple Room

Full 1 | Twin 2 | Sleeps 3

Romantic Room, 1 Double Bed

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

66% of guests recommend this hotel

Total of 551 reviews