Skip to main content
Beginning of main content

Petit Palace Embassy Serrano

4.0 out of 5.0

Recent guest reviews

I came to Madrid on business. My usual hotels were all booked. Someone recommended the Petit Palace. I stayed three nights. The room was tiny with a desk and chair that could not be used comfortably because of their proximity to the bed. I banged my shins more than once getting in and out of the chair. In contrast to the room, the staff was first-rate: pleasant, service oriented and kind. They should move to a better hotel! On balance, I would rate this hotel three stars. I do not think it merits its four-star rating.

Really convenient location in central Madrid. Walking distance from all the hotspots and touristic attractions.

Located In the heart of One of the best neiborghoods in Madrid . Very good shopping and restarants

We stayed for two nights and very happy about that we choose this hotel. Great location,easy to access most of the sightseeing places,also there are lots of good restaurants and shopping stores around. You can find anything you want easily.

Great location in the heart of "real Madrid". The room was clean and about the norm for European in-city ctandards. The staff was friendly .

The hotel is as described. It is very well located for the area. Not in the middle of the tourist area so you have nice ambiance around you. The hotel is easily accessible on the main street with a nice breakfast place opposite.

Waited at check-in desk 10 minutes while the lone agent made a reservation with someone on the phone. The telephone/electric charger beeped and buzzed on and off all night...got little sleep. At check-in was told that restaurant opens at 7a.m., which would fit our airport departure time. Next morning we were told it would open later in the day. At check-out time we asked for a partial refund; girl at desk said she would send us an email later in day informing us of the amount. Never received an email. At check-in we asked directions to archelogical museum nearby. Were told to turn right. We were missinformed and should have turned left, thus we spent an hour roaming the streets in search of museum. Would never stay there again.

Very minimal staff. No bellboy, No concierge Hotel is in a great location but does NOT deserve to be considered a 4 stars.

If you like getting away from the hectic and frenzied pace of city life and crowds, but like to have easy access to all the city offers with access to a Metro station less than 2 blocks away, and be in the middle of the top shopping district of Madrid, then this is an excellent choice. Rooms are contemporary and very comfortable. A laptop in each room with internet access was quite handy for me. Breakfast buffet is available. Many fine retails stores from all the big designer names and a dept store all nearby. I really enjoyed my stay. Muy excelente!

If you want to shops at high end boutiques, this is the location.

Room options

Family Quadruple Room

Full 1 | Twin 2 | Sleeps 4

Triple Room

Full 1 | Twin 3 | Sleeps 3

Romantic Room, 1 Double Bed

Full 1 | Sleeps 2

Guest reviews for Petit Palace Embassy Serrano

Everyone (3) Business (1) Couples (4) Family (1) Other (1)
3

small uncomfortable rooms but good staff

Everyone

I came to Madrid on business. My usual hotels were all booked. Someone recommended the Petit Palace. I stayed three nights. The room was tiny with a desk and chair that could not be used comfortably because of their proximity to the bed. I banged my shins more than once getting in and out of the chair. In contrast to the room, the staff was first-rate: pleasant, service oriented and kind. They should move to a better hotel! On balance, I would rate this hotel three stars. I do not think it merits its four-star rating.

By , from Philadelphia, PA, USA on Oct 22, 2017

Review comment responded on Oct 26, 2017

Dear Dennis, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Maria Garcia Front Desk Manager

5
BusinessTravelers

Really convenient location in central Madrid. Walking distance from all the hotspots and touristic attractions.

By on Aug 25, 2016

Review comment responded on Aug 30, 2016

Dear Guest, Thank you very much for choosing us, and for leaving your opinion for other Orbitz travellers. We are really glad about the score provided, and we are also happy you enjoyed our location. Kind regards, David Chía

4

excelent lication

Everyone

Located In the heart of One of the best neiborghoods in Madrid . Very good shopping and restarants

By , from mexico city on Jun 22, 2016

Review comment responded on Jun 28, 2016

Dear Liz, It is great that you liked our location in the exclusive área called Salamanca Neighborhood. It will be great to see you back if you decide to come back. Kind Regards,

5

great hotel, great service

Everyone

We stayed for two nights and very happy about that we choose this hotel. Great location,easy to access most of the sightseeing places,also there are lots of good restaurants and shopping stores around. You can find anything you want easily.

By on Apr 25, 2016

Review comment responded on May 4, 2016

Dear Guest, I am really glad to read that you are very happy about choosing us. It is great that you liked both, the hotel, and its location. It will be a pleasure to see you back at our property. Kind Regards, David Chia Front Desk Manager

4

very conveniently located and friendly

Couples

Great location in the heart of "real Madrid". The room was clean and about the norm for European in-city ctandards. The staff was friendly .

By on Jun 3, 2014

3

very acceptable

Couples

The hotel is as described. It is very well located for the area. Not in the middle of the tourist area so you have nice ambiance around you. The hotel is easily accessible on the main street with a nice breakfast place opposite.

By on Apr 19, 2013

1

won't stay there again

Couples

Waited at check-in desk 10 minutes while the lone agent made a reservation with someone on the phone. The telephone/electric charger beeped and buzzed on and off all night...got little sleep. At check-in was told that restaurant opens at 7a.m., which would fit our airport departure time. Next morning we were told it would open later in the day. At check-out time we asked for a partial refund; girl at desk said she would send us an email later in day informing us of the amount. Never received an email. At check-in we asked directions to archelogical museum nearby. Were told to turn right. We were missinformed and should have turned left, thus we spent an hour roaming the streets in search of museum. Would never stay there again.

By on Nov 13, 2010

3

hotal petit palace embassy serrano madri

Couples

Very minimal staff. No bellboy, No concierge Hotel is in a great location but does NOT deserve to be considered a 4 stars.

By on Sep 27, 2010

4

pleasant stay

Singles

If you like getting away from the hectic and frenzied pace of city life and crowds, but like to have easy access to all the city offers with access to a Metro station less than 2 blocks away, and be in the middle of the top shopping district of Madrid, then this is an excellent choice. Rooms are contemporary and very comfortable. A laptop in each room with internet access was quite handy for me. Breakfast buffet is available. Many fine retails stores from all the big designer names and a dept store all nearby. I really enjoyed my stay. Muy excelente!

By on Jan 5, 2010

3

high end boutique

Families

If you want to shops at high end boutiques, this is the location.

By on Dec 27, 2008