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Petit Palace Embassy Serrano

4.0 out of 5.0

Recent guest reviews

Really convenient location in central Madrid. Walking distance from all the hotspots and touristic attractions.

Located In the heart of One of the best neiborghoods in Madrid . Very good shopping and restarants

We stayed for two nights and very happy about that we choose this hotel. Great location,easy to access most of the sightseeing places,also there are lots of good restaurants and shopping stores around. You can find anything you want easily.

Great location in the heart of "real Madrid". The room was clean and about the norm for European in-city ctandards. The staff was friendly .

The hotel is as described. It is very well located for the area. Not in the middle of the tourist area so you have nice ambiance around you. The hotel is easily accessible on the main street with a nice breakfast place opposite.

Waited at check-in desk 10 minutes while the lone agent made a reservation with someone on the phone. The telephone/electric charger beeped and buzzed on and off all little sleep. At check-in was told that restaurant opens at 7a.m., which would fit our airport departure time. Next morning we were told it would open later in the day. At check-out time we asked for a partial refund; girl at desk said she would send us an email later in day informing us of the amount. Never received an email. At check-in we asked directions to archelogical museum nearby. Were told to turn right. We were missinformed and should have turned left, thus we spent an hour roaming the streets in search of museum. Would never stay there again.

Very minimal staff. No bellboy, No concierge Hotel is in a great location but does NOT deserve to be considered a 4 stars.

If you like getting away from the hectic and frenzied pace of city life and crowds, but like to have easy access to all the city offers with access to a Metro station less than 2 blocks away, and be in the middle of the top shopping district of Madrid, then this is an excellent choice. Rooms are contemporary and very comfortable. A laptop in each room with internet access was quite handy for me. Breakfast buffet is available. Many fine retails stores from all the big designer names and a dept store all nearby. I really enjoyed my stay. Muy excelente!

If you want to shops at high end boutiques, this is the location.

Room options

Family Quadruple Room

Full 1 | Twin 2 | Sleeps 4

Triple Room

Full 1 | Twin 3 | Sleeps 3

Romantic Room, 1 Double Bed

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

66% of guests recommend this hotel

Total of 594 reviews