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Petit Palace Embassy Serrano

4.0 out of 5.0

Recent guest reviews

We enjoyed our stay at the Petit Palace. We have lived in Madrid four years and selected this hotel for our time while we prepared to move back home. The location is close to the metro, bus stops, taxi stands and the hop on city tour bus. The staff is very friendly and we enjoyed the breakfast very much. Highly recommended!

Located very close to the metro although not always required as it is about 15 to 20 minutes walk to Gran Via and other tourist interest points and when the weather is nice, it is really recommended to take a walk. Breakfast was very good with quite a lot of choices. Staff is very pleasant and nice, they always happy to assist and have some great tips. The room was clean and felt quite new. There was one night there were no hot water, but that was fixed first thing on the morning. Next time in Madrid I'll probably go to the same place.

After a break of 10 so yrs, I stopped here on a business trip for two nights recently. Service and rooms were as good as I remembered. Excellent breakfast, clean throughout. The hotel is on a major road into the city centre so can be noisy at times Glad I decided to use again

I've stayed multiple times on business trips, every time in a different room but they all have their own personality. Their spaces are flawless and I love their toiletries. Breakfast is A-M-A-Z-I-N-G!!!

Good hotel sitauated quite centrally Taxi stands in front of hotel Metro round the corner Service is very good WiFi was sometimes a bit shaky but all ok. Would recomend again when we return. Very very clean and efficient Good bfast

We stayed there for 2 nights and everything was great. The breakfast was amazing, the rooms are beautiful and quiet l, the wifi is working pefectly! The employee will go out of there way to make your stay nice. Kike served us some drink at the bar and he was an angel! Offered us some things to eat yumy! Dont hesitate to come

Excellent, vlean and modern hotel with superb service. Very well located in the Salamanca district, near the metro. The restaurant was equally good, small but attractive menu. Will return for sure and looking foreard to it.

great location to everywhere! if you love to bike around like us, it's brilliant choice. Receptionist Aida is very friendly and gave us lots of good advices. We used the bike which the hotel provides to go around the city. my kids wished that when we travelled in Italy and we made it true in Madrid.

Great service, great room, some small. Thats small for westerns not for Asían or Europeans. Near Corte ingles Serrano, great Market in the Back street, Mercado de la Paz. incredible eating experience.

Plus - Location, location, location Minus - Everything else: small rooms, not very clean, uncomfortable beds, side tables close to the floor, chipped furniture, marks on the wall... In addition, I left my expensive Xmas shopping (foie gras x 2 and x Manchego cheese x 2 etc. ) in a Corte Ingles gourmet bag outside on my balcony but to my surprise - it disappeared the following day! The hotel informed that the maid had "thrown" it away thinking it was trash! The manager apologised and promised to replace my "trash".... Three weeks later I'm still waiting for this to happen.

Calle de Serrano, 46 Madrid Madrid

Located in Madrid City Centre, Petit Palace Embassy Serrano is within a mile (2 km) of popular sights such as Prado Museum and El Retiro Park. This 76-room, 4-star hotel welcomes guests with conveniences like free in-room WiFi, a 24-hour business center, and a conference center. Plaza Mayor and Thyssen-Bornemisza Museum are also nearby.

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Buffet breakfast is offered for a fee each morning from 7:30 AM to 10:30 AM.


All of Petit Palace Embassy Serrano's 76 rooms are soundproofed and have an array of amenities, including iPads, minibars, and laptop-compatible safes. 23-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and designer toiletries. Phones and desks are also standard.


Petit Palace Embassy Serrano features free WiFi in public areas, 2 meeting rooms, and a conference center. Offsite parking is available for a fee. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and free use of bicycles.

Property features

Room options

Family Quadruple Room

King 1 | Twin 2 | Sleeps 4

Triple Room

Full 1 | Twin 2 | Sleeps 3

Romantic Room, 1 Double Bed

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

66% of guests recommend this hotel

Total of 518 reviews