Hesperia Madrid5.0 out of 5.0
Recent guest reviews
I stayed for one night last week for business. I was kindly upgraded to a suite which was very spacious and had a super comfy bed. Breakfast was excellent and they opened the gym early for me due to my schedule. Excellent service and good value
This hotel was fantastic. We arrived early after an early morning flight and they checked us in 10am. We were even upgraded to a junior suite which was a pleasant surprise. The staff there were really friendly and could not do enough for us. The room was lovely, clean and spacious. We had breakfast there one morning, whilst it was nice I'm not sure it was worth the £27 pp. the hotel itself is situated just outside the central area but you are able to walk into it in 30 minutes or there is several metro stations within 10 mins walk. We liked being able to explore areas outside the central district so it was perfect for us. Would highly recommend this hotel.
Perfect location feet away from subway and places to eat. The room had everything you need for a restful evening. Great location for a walk and breakfast second to none. Price is right for A Madrid stay at a Five Star hotel.
The entrance from a distance fools - it looks like a block of flats. Past the entrance and a beautiful environment unfolds. Friendly greeting. Nice room overlooking the Paseo de Castellana. Despite the assurances of reception at check in regarding the noise - windows are double glazed, there is traffic noise especially in the morning. Gym is ok -plenty of cardio machines - weights just basic. Having said which one could adapt for medium weights training. Service is a bit uneven - for me this is the actual qualitative difference to 5 star. Would I stay again? Probably yes. The attention to detail needs to be looked. I had to point out to a member of staff that a bench in the gym was wobbly ( attention to detail...) A canopy between the hotel and the gym would be a nice thing i.e. Getting drenched in a 5 star place is not ideal.
A wonderful hotel, great facilities and very friendly and responsive staff. Exceptional amenities and great location. We thoroughly enjoyed our stay and will certainly return one day. Have no hesitation in recommending this hotel.
I travel frequently to Madrid for work and most of the times I choose this hotel to stay. It is a classic hotel, clean, good amenities and well supplied minibar. Room service is good too, quick and good selection, and breakfast is nice as well. Never used the gym or La Manzana "boutique restaurant" so I cannot comment. The most important for me is the service, and this hotel offers the best experience and makes you feel at home. From concierge, reception, room service, cleaning team, etc. they are all kind and very attentive. 3 or 4 times staying at the hotel and they already remember you. I want to take the opportunity to thank the employees and let the managers know they have the best professionals. See you soon! Elena
If you want to stay at a hotel - just go and book. If you want to stay in a hotel and want to get a treat like a king stay at Hesperia Madrid. You have not steped in - on the the taxi upon arrival a most freindly person with a big smile welcomes you. all stress at the airport is forgotten. The reception and in general all stuff ist most friendly and helpful- someone brings you to the room the suitcase already there. I stayed in one of the Junior suites with a private jacuzzi on the terrace. since i love the art and museums - I had to force myself - because I simply do not wanted to leave that room. The breakfast was something special as well. the guy welcoming you brings you to the table, ask if you want newspapers and fly over when you just look at him. all food fresh and delicious and 5 diffrent food variations from asian to japenese, spanish to french will make you more than happy. you got a beautiful gym at the topfloor overlooking Madrid and two nice restaurants and a great bar. I was not able to try the restaurants but who cares because i will come back anyhow. So Hesperia Madrid you got a new fan- i simply loved to stay with you. Udo Landow, Business traveller , Munich Germany
We had a very special stay at this luxury hotel and really enjoyed our meal at Santceloni. The room was larger than expected and we slept very well. Efficient & friendly service with attention to customer service.
Beautiful in every way, attention to detail, extremely friendly and courteous staff. We even got an upgrade! Great dinner in the La Menzana Restaurant with impeccable service. Delicious breakfast, with a large variety of delicacies to choose from. We would definitely stay here again! A special thank you to the reception staff and the waiting staff for making us feel so welcome. Gracias Hesperia!
We arrived at the hotel at 8 am after traveling all night. We checked in and were prepared to wait until 3 to actually get our room. Ten minutes later one of the staff came to inform us that a room was ready for us and our luggage was already upstairs.We were overwhelmed to say the least, especially as the hotel had been almost fully booked the night before for a soccer match. This level of service continued throughout our 3 night stay. The staff was so friendly and helpful. Even breakfast was served in a very elegant manner. Beautiful and comfortable room as well, with very reasonable rates.
Reviews from Trip Advisor
87% of guests recommend this hotelTotal of 1440 reviews