Easy in, Easy out!!
The facility itself needs some heavy cleaning and very basic maintenance. The water park is only open 2-10pm, very strange as the kids would have enjoyed using during the day.
The cabins of Mackinaw is not a typical hotel stay. It's much more quaint and rustic and feels like you're in northern Michigan "camping." The water park and ferry to the island just across the street are fantastic if you're traveling with kids. We had a fantastic 3 days and would definitely stay again. The front desk lady is so nice. She took care of everything we needed with a smile.
Smelled of urine and was NOT a cabin. At check in and check out guy at front desk on his phone texting and ignored us. Nope, not booking again.
Their online room selection is very deceiving. We thought we were booking an actual cabin but instead it was a second floor motel room. When it was brought up to the front desk employee he said that I could cancel through Travelocity. I went through Orbitz but they don’t issue refunds from this property. He was being rude because he knew he had our money either way. Very very poor customer service. Approach is everything and this guys approach to the question and situation was very rude.
The rooms are not worth the price you pay for them
We did not even stay there we got another room somewhere else we were expecting to stay in a cabin they put us in a is a little tiny room in the back of the property it was disgusting so we stayed somewhere else else and lost out on the money we spent on the room
Bathroom out of 1930's flop house. Uneven floors, peeling tile. Overall dingy! Hotel room when we thought we were coming to a "CABIN" - DUH!
Place and room provided was run down and dirty.
Cabin was very nice but some motorcycles where next to us going very fast by our cabin making donuts in the parking lot very loud at 11pm would think twice to stay at the cabins if there was a motorcycle event occurring in mackinaw city The cabin we stayed in was in the back thinking it would be quiet
Horrible .. when I went my room was given to some one .I was without hotel after driving 7 hours . Manager was horrible and rude .. worst decision to book the vacation via orbitz
The quietness, location
The property was not well maintained, the pool area was very dirty and poorly maintained. Tables were dirty. Cabins were poorly maintained, rips in carpet, looked totally different than picture. No loft as pictured or spiral staircase , very tight quarters for 6 people.
The two story cabin was cute and fit our family of 5 comfortably.
Walking distance to all Mackinaw City attractions. Lots of privacy with individual cabins.
Worst experience ever, my fiancé and I drove FIVE Hours up north all to find out they gave away our reservation with no explanation that was confirmed the day before arrival! Beyond frustrated and the staff was barely understandable.
Enjoyed our stay. The older cabin was advertised for 6 people, but was crowded for 6 adults. More than one small bathroom garbage can would be helpful. Bedding for pullout couch was not in the room, but when I asked the office they delivered it promptly.
Front desk was useless at checkout. Asked questions about waterpark and got basically ignored. Also water park stated tonopen at 10 an but didnt open till 2 pm really threw off our travel plans and we didn't get to use waterpark which was our main reason for staying there.
Easy in, Easy out!!
The facility itself needs some heavy cleaning and very basic maintenance. The water park is only open 2-10pm, very strange as the kids would have enjoyed using during the day.
The cabins of Mackinaw is not a typical hotel stay. It's much more quaint and rustic and feels like you're in northern Michigan "camping." The water park and ferry to the island just across the street are fantastic if you're traveling with kids. We had a fantastic 3 days and would definitely stay again. The front desk lady is so nice. She took care of everything we needed with a smile.
Smelled of urine and was NOT a cabin. At check in and check out guy at front desk on his phone texting and ignored us. Nope, not booking again.
Their online room selection is very deceiving. We thought we were booking an actual cabin but instead it was a second floor motel room. When it was brought up to the front desk employee he said that I could cancel through Travelocity. I went through Orbitz but they don’t issue refunds from this property. He was being rude because he knew he had our money either way. Very very poor customer service. Approach is everything and this guys approach to the question and situation was very rude.
The rooms are not worth the price you pay for them
We did not even stay there we got another room somewhere else we were expecting to stay in a cabin they put us in a is a little tiny room in the back of the property it was disgusting so we stayed somewhere else else and lost out on the money we spent on the room
Bathroom out of 1930's flop house. Uneven floors, peeling tile. Overall dingy! Hotel room when we thought we were coming to a "CABIN" - DUH!
Place and room provided was run down and dirty.
Cabin was very nice but some motorcycles where next to us going very fast by our cabin making donuts in the parking lot very loud at 11pm would think twice to stay at the cabins if there was a motorcycle event occurring in mackinaw city The cabin we stayed in was in the back thinking it would be quiet
