Their online room selection is very deceiving. We thought we were booking an actual cabin but instead it was a second floor motel room. When it was brought up to the front desk employee he said that I could cancel through Travelocity. I went through Orbitz but they don’t issue refunds from this property. He was being rude because he knew he had our money either way. Very very poor customer service. Approach is everything and this guys approach to the question and situation was very rude.
The rooms are not worth the price you pay for them
We did not even stay there we got another room somewhere else we were expecting to stay in a cabin they put us in a is a little tiny room in the back of the property it was disgusting so we stayed somewhere else else and lost out on the money we spent on the room
Bathroom out of 1930's flop house. Uneven floors, peeling tile. Overall dingy! Hotel room when we thought we were coming to a "CABIN" - DUH!
Place and room provided was run down and dirty.
Cabin was very nice but some motorcycles where next to us going very fast by our cabin making donuts in the parking lot very loud at 11pm would think twice to stay at the cabins if there was a motorcycle event occurring in mackinaw city The cabin we stayed in was in the back thinking it would be quiet
Horrible .. when I went my room was given to some one .I was without hotel after driving 7 hours . Manager was horrible and rude .. worst decision to book the vacation via orbitz
The quietness, location
The property was not well maintained, the pool area was very dirty and poorly maintained. Tables were dirty. Cabins were poorly maintained, rips in carpet, looked totally different than picture. No loft as pictured or spiral staircase , very tight quarters for 6 people.
The two story cabin was cute and fit our family of 5 comfortably.
Walking distance to all Mackinaw City attractions. Lots of privacy with individual cabins.
Worst experience ever, my fiancé and I drove FIVE Hours up north all to find out they gave away our reservation with no explanation that was confirmed the day before arrival! Beyond frustrated and the staff was barely understandable.
Enjoyed our stay. The older cabin was advertised for 6 people, but was crowded for 6 adults. More than one small bathroom garbage can would be helpful. Bedding for pullout couch was not in the room, but when I asked the office they delivered it promptly.
Front desk was useless at checkout. Asked questions about waterpark and got basically ignored. Also water park stated tonopen at 10 an but didnt open till 2 pm really threw off our travel plans and we didn't get to use waterpark which was our main reason for staying there.
It had a small water park though it didn't open till 2pm.
Booked a cabin. Was called a few hours before check-in that it was unavailable due to electrical issue. Manager offered adjacent hotel room, which according to her, was worth more than what we had paid. Once checked in, we noticed the hotel was offered online for much less than what we had originally paid for. Asked the rude front desk woman for the manager, said she wasn't in and would call us. Never received phone call, so went down and requested the difference credited to our card. Manager apologized for not calling, said she was "busy" and credited us. Couldn't review the cabin, but the room was nothing special. Requested maintenance multiple times, who eventually showed up at 11:30 PM. Indoor & outdoor pools and hot tubs were nice, proximity to ferries, restaurants, and shops. We found a bike trail nearby. As for the lodging, WOULD NOT RECOMMEND.
We reserved a cabin, but had to stay in a hotel room because there was an “electrical issue” in a few of the cabins. The room was ok, but it was disappointing since we had been looking forward to staying in a cabin. The front desk staff were definitely not the friendliest. The one woman seemed to be on speaker phone with her family the entire time she was helping customers at the front desk, very unprofessional and distracting. The only real plus to this property is the location. It is located right across the street from the StarLine ferry and within walking distance to many shops/restaurants/activities. The kids loved the small Waterpark on site, but the mold growing on the back of the bathroom door inside the actual Waterpark was concerning.
Booked this ‘cabin’ online and ended up being placed in their motel. Walls are paper thin and can hear everything our neighbors are doing. Listing said “Free Waterpark Passes,” we didn’t get those. The location is nice but there are far better options around here for the same price.
Mackinaw City Ferry Terminal is within a 5-minute walk of Cabins of Mackinaw while other popular sites like Lake Michigan are within a few miles (5 km). This 84-room cabin property has an indoor pool, free in-room WiFi, and free self parking.
All of Cabins of Mackinaw's 84 cabins are individually decorated and have an array of amenities, including balconies or patios, private yards, and microwaves. 32-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Refrigerators and coffee makers are also standard. Housekeeping is available on request.
At Cabins of Mackinaw, guests enjoy an indoor pool, a gym, and a spa tub. There's free parking and a free ferry terminal shuttle. The front desk is staffed 24 hours a day to help with luggage storage and concierge services. Other amenities at this beach cabin include free WiFi in public areas, a seasonal outdoor pool, and a microwave in a common area.
Their online room selection is very deceiving. We thought we were booking an actual cabin but instead it was a second floor motel room. When it was brought up to the front desk employee he said that I could cancel through Travelocity. I went through Orbitz but they don’t issue refunds from this property. He was being rude because he knew he had our money either way. Very very poor customer service. Approach is everything and this guys approach to the question and situation was very rude.
The rooms are not worth the price you pay for them
We did not even stay there we got another room somewhere else we were expecting to stay in a cabin they put us in a is a little tiny room in the back of the property it was disgusting so we stayed somewhere else else and lost out on the money we spent on the room
Bathroom out of 1930's flop house. Uneven floors, peeling tile. Overall dingy! Hotel room when we thought we were coming to a "CABIN" - DUH!
Place and room provided was run down and dirty.
Cabin was very nice but some motorcycles where next to us going very fast by our cabin making donuts in the parking lot very loud at 11pm would think twice to stay at the cabins if there was a motorcycle event occurring in mackinaw city The cabin we stayed in was in the back thinking it would be quiet
Horrible .. when I went my room was given to some one .I was without hotel after driving 7 hours . Manager was horrible and rude .. worst decision to book the vacation via orbitz
The quietness, location
The property was not well maintained, the pool area was very dirty and poorly maintained. Tables were dirty. Cabins were poorly maintained, rips in carpet, looked totally different than picture. No loft as pictured or spiral staircase , very tight quarters for 6 people.
The two story cabin was cute and fit our family of 5 comfortably.
