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Rydges Mackay Suites

4.0 star property
Hotel in Mackay with a fitness center and a 24-hour business center

Choose dates to view prices

Photo gallery for Rydges Mackay Suites

Bar (on property)
City view
Fridge, coffee/tea maker, electric kettle
Reception
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
9 Gregory Street, Mackay, QLD, 4740
  • Place, Mackay Enertainment and Convention Centre
    ‪5 min walk‬
  • Place, Caneland Central
    ‪12 min walk‬
  • Place, Bluewater Lagoon
    ‪12 min walk‬
  • Airport, Mackay, QLD (MKY)
    ‪11 min drive‬

Room options

Family Room

  • Sleeps 4

Deluxe Two Bedroom Suite

  • Sleeps 4

View all photos for Studio King

Studio King | In-room safe, desk, blackout drapes, iron/ironing board

Studio King

8.6 out of 10
Excellent
(7 reviews)
  • 237 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Spa Suite

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Spa Suite

  • 699 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bedroom Suite

One Bedroom Suite | In-room safe, desk, blackout drapes, iron/ironing board

One Bedroom Suite

8.6 out of 10
Excellent
(9 reviews)
  • 592 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Room

In-room safe, desk, blackout drapes, iron/ironing board

Family Room

  • 700 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for One Bedroom Twin Suite

One Bedroom Twin Suite | In-room safe, desk, blackout drapes, iron/ironing board

One Bedroom Twin Suite

10.0 out of 10
Exceptional
(1 review)
  • 592 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Two Bedroom Suite

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Two Bedroom Suite

  • 936 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

One Bedroom Twin Suite

  • Sleeps 4

One Bedroom Suite

  • Sleeps 4

Deluxe Spa Suite

  • Sleeps 4

Studio King

  • Sleeps 2

About the neighborhood

Mackay

Located in City Centre within a 5-minute walk of Artspace Mackay, Rydges Mackay Suites is within a 15-minute stroll of Jubilee Park. This 90-room, 4-star hotel has conveniences like an indoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Artspace Mackay - 3 min walk - 0.2 miles
  • Mackay Enertainment and Convention Centre - 5 min walk - 0.3 miles
  • Caneland Central - 12 min walk - 0.7 miles
  • Bluewater Lagoon - 12 min walk - 0.7 miles
  • Harrup Park - 5 min drive - 1.6 miles

Getting around

  • Mackay Station - 6 min drive
  • Mackay, QLD (MKY) - 11 min drive

Restaurants

  • ‪Zambrero - ‬1 min walk
  • ‪Woodman's Axe - ‬1 min walk
  • ‪Noodle Paradise - ‬4 min walk
  • ‪The Coffee Club - ‬4 min walk
  • ‪The Palace - ‬5 min walk

About this property

Rydges Mackay Suites

Hotel in Mackay with a fitness center and a 24-hour business center
Guests staying at Rydges Mackay Suites enjoy an indoor pool, a gym, and free WiFi in public areas. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help with securing valuables, luggage storage, and concierge services. Additional amenities include a 24-hour business center, a computer station, and laundry facilities.
TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other amenities include refrigerators, coffee makers, and safes.
Recreational amenities at the hotel include an indoor pool and a fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: AUD 15 to 30 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Moss on Wood
  • Moss on Wood Bar

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business center
  • 4 meeting rooms
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (39 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The property charges 1.50 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 12 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: AUD 100.00 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately AUD 15 to 30 per person
  • Credit card charges are subject to a surcharge of 1.50 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-5:30 AM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a smoke detector and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grande Mackay Suites
Grande Suites Mackay
Mackay Grande
Rydges Mackay Suites Hotel
Mackay Grande Suites Hotel
Mackay Suites
Mackay Grande Hotel Mackay
Rydges Suites Hotel
Rydges Suites
Rydges Mackay Suites Hotel
Rydges Mackay Suites Mackay
Rydges Mackay Suites Hotel Mackay

Frequently asked questions

Is a free cancellation option available at Rydges Mackay Suites?

Rydges Mackay Suites provides free cancellation on select room rates. For additional details, review the cancellation policy on Orbitz.

What can I see around Rydges Mackay Suites?

This hotel is situated in City Centre within a 10-minute walk of Artspace Mackay and Jubilee Park. You'll also find Bluewater Lagoon and Caneland Central less than a mile away.

Will I be able to park at Rydges Mackay Suites?

Yes, self parking is offered for free at the hotel. Though parking is limited, accessible parking is also available.

Does Rydges Mackay Suites feature a casino on the premises?

No, Rydges Mackay Suites doesn't have a casino.

Will I find an indoor pool at Rydges Mackay Suites?

Yes, this hotel has an indoor pool. Guests have pool access between 6:00 AM and 10:00 PM.

What amenities will couples enjoy at Rydges Mackay Suites?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Are there hot tubs at Rydges Mackay Suites?

Yes, some guestrooms at this hotel feature private spa tubs.

Does Rydges Mackay Suites feature a restaurant that includes a breakfast menu?

Yes, Rydges Mackay Suites serves a cooked-to-order breakfast for a surcharge each morning at Moss on Wood.

Will Rydges Mackay Suites allow pets to stay free of charge?

No, pets aren't allowed at Rydges Mackay Suites though service animals are welcome.

Does Rydges Mackay Suites have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Rydges Mackay Suites?

The closest major airport to Rydges Mackay Suites is Mackay, QLD (MKY), which is 4 mi away (11 minutes by car).

Are there rooms with balconies at Rydges Mackay Suites?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy lake or city views.

Does Rydges Mackay Suites host weddings?

If you plan to exchange vows during your trip, consider the wedding services available at Rydges Mackay Suites.

Rydges Mackay Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 471 out of 1000 reviews
Rating 8 - Good. 344 out of 1000 reviews
Rating 6 - Okay. 121 out of 1000 reviews
Rating 4 - Poor. 44 out of 1000 reviews
Rating 2 - Terrible. 20 out of 1000 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very convenient to all of Mackay, enjoyed our mini break only small down is the very minimal range of equipment in the fitness centre. The breakfast was really great super selection, highly suggest booking breakfast when booking your room. Overall agreat stay as usual many thanks
Stayed 4 nights in Oct 2025

6/10 Okay

scott

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2025

6/10 Okay

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Thelma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

6/10 Okay

David

Liked: Cleanliness, staff & service, amenities
The room was so small and basic, there was no pop up plug in the basin, the walls of the alley way had holes in them and were extensively chipped. noise of doors opening and closing were extremely noticeable
Stayed 1 night in Aug 2025

10/10 Excellent

Terry

Stayed 1 night in Aug 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service
Excellent location and helpful friendly staff. Loved our stay.
Stayed 1 night in Aug 2025

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lights didn’t work in lounge and shower was small
Stayed 1 night in Jul 2025

10/10 Excellent

Kevin

Stayed 1 night in Jul 2025

4/10 Poor

Tricia

Stayed 1 night in Jul 2025

10/10 Excellent

Krzysztof

Liked: Amenities
Moss on Wood room service was great, large room and comfy, will stay again for sure
Stayed 1 night in Jun 2025

10/10 Excellent

Marita

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
nice view of the city
Stayed 1 night in Jun 2025

10/10 Excellent

Donald

Liked: Cleanliness, amenities, property conditions & facilities
Quality accomodation
Stayed 1 night in Jun 2025

4/10 Poor

Sam

Traveled with group, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
As you walk into the lobby, you are greeted by a friendly reception area, and staff. The area is clean, and very well looked after, so my expectations were high. Unfortunately that’s where it ended for the good times. Once we hopped out of the dodgy elevator, we walked the 6th floor hallway to our room. There were holes in walls, doors painted white, while others were varnished timber, windows were not sealing, which made the wind howl, and just a general uncared for vibe amongst the place. Then we got to our room. On the surface it looked fine, until we saw multiple stains on the carpet, a pair of socks under the tv unit, a broken dishwasher, and honestly quite a dated interior. We walked to our bedroom to find that one window above the bed had the locking mechanism broken, so it would not close all the way, leading the the wind and rain absolutely howling through 24/7. I had to sacrifice a shirt to the window just to keep us from getting soaked in bed. Our bedroom door had been punched through at some point, and the nails from where they reattached the door skin were still visible. Not to mention the terrible patch job over the hole. The shower head was the cheapest available, and did an average job, and the lack of furniture on the balcony really made the moss growing stand out. For over $500 a night for a 2 bed apartment, this one is an easy miss. Not anywhere close to what we expected from a Rydges establishment. Won’t be returning!
Stayed 2 nights in Apr 2025

8/10 Good

Brett

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Mar 2025

8/10 Good

Daniella

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Needs facelift
Stayed 1 night in Mar 2025

6/10 Okay

Juliet

Business traveler
Disliked: Amenities, property conditions & facilities
This property needs some refreshing. There was nothing particularly wrong with it but it was tired and dated. Not up to Rydges standard.
Stayed 1 night in Feb 2025

8/10 Good

S m

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good stay I was impressed
Stayed 1 night in Feb 2025

4/10 Poor

Jay

Stayed 1 night in Feb 2025

10/10 Excellent

Rebecca

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at check in was wonderful
Stayed 1 night in Jan 2025

8/10 Good

Bryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2025

6/10 Okay

Peter

Liked: Staff & service
Disliked: Cleanliness

Ok but a few issues

The room, bed, bathroom, parking were all ok however the aircon vent was filthy and looked like covered in mould. The old $100 deposit to be repaid in 5+ days is rediculous - should be refunded much more quickly.
Stayed 1 night in Jan 2025

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in an ok area. From our balcony, we could see graffiti on the building next to us. The room was nice & we really enjoyed our stay here, but the last 24 hours - they had a leak or something in the hallway & the area right outside our room smelled horrible like dead fish or something. Not sure what happened. All in all, we stayed 4 nights & we had a good time. The room was comfortable & was what we expected. Would recommend to anyone staying in this area, just note it’s not perfect.
Stayed 4 nights in Dec 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024