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Recent guest reviews

The staff at the hotel is simply outstanding! They are warm with a friendly smile, and go out of their ways to make you happy. Given the claimed star rating of the hotel, improvement opportunities exist in food service (we booked the all inclusive rate). The breakfast buffet is average and could be improved in both quality & variety (my benchmark here is the breakfast buffet at Tambo del Inka in Sacred Valley). The lunch and dinner are ok. The menu lacks variety. The tastes could perhaps be improved without increasing the calories. Tried both classic and passion fruit pisco sour. Only average. I have tasted better pisco sour with many different creative toppings elsewhere on the same trip. Overall, an outstanding hotel with outstanding staff at a unique location. Our experience here was substantially better than that at the Belmond Miraflores Park.

Yes, it’s expensive, but well worth the splurge. Get a room with a terrace if possible. The location is perfect. Staff is excellent as is the food. A perfect place to spend a birthday. The Belmond rocks!

How many times are you planning on going to Machu Picchu in your life? Probably just once? In that scenario, if you’re not a hiking nut it’s worth the money to just save time and energy and stay at the Belmond. They even hold your bags and let you shower there after you’ve checked out earlier that morning.

Once in a lifetime experience, perfect location, and beautiful grounds. I am a simple guy so the service was way over the top for me. Location just outside the Machu Picchu gate so we were first in line. Quite expensive, but once in a lifetime....

Amazing hotel. Right at Machu Picchu. Location, Location, Location. Food Excellent. Yes, it is expensive, but exxperience of staying at Machu Picchu worth It. Highly recommend.

Everything is excelent. Great location, and great service !

The hotel is nice and comfortable. The service and food are outstanding…the location is everything ! No views of Machu Picchu from the hotel or the rooms.

The only reason to stay here is to have easy access to Machu Picchu in the morning. There is nothing special AT ALL about the hotel itself. That being said, the staff are amazing and very helpful.

When we arrived in Aquas Calientes, it was pouring rain. A welcome sight was a representative from The Sanctuary lodge - compete with umbrellas and help with transport to MP and our luggage. Super breakfast but then again, paid a lot for it!! Dinner at lodge was average - especially for what they charge. Nice rooms, great location and help from staff - especially arrival and departure was extraordinary!!

Carretera Hiram Bingham Km 7.5 Machu Picchu Cusco

Hotel highlights

  • Close to Huayna Picchu
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Concierge services

Huayna Picchu is within a mile (2 km) of Belmond Sanctuary Lodge, and other popular attractions like Aguas Calientes Hot Springs are within a few miles (5 km). This 31-room, 5-star hotel has 2 restaurants and a bar/lounge, along with free in-room WiFi.


Dining

Enjoy dining at one of 2 onsite restaurants including Tinkuy, which specializes in international cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, quench your thirst with a drink at the bar/lounge, and chat with other guests at the free daily manager's reception. Start each morning with cooked-to-order breakfast, available for a fee from 5:30 AM to 9:30 AM.


Rooms

The 31 accommodations feature a separate bedroom. 43-inch LCD TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in down comforters. Other standard amenities include dryers, free minibar items, and iPod docks. Change of bedsheets is available on request.


Property features

Guests of Belmond Sanctuary Lodge enjoy free WiFi in public areas, express check-out, and free newspapers. The front desk is staffed 24/7 to help with dry cleaning/laundry, securing valuables, and tours or tickets. Other amenities at this luxury hotel include a terrace, laundry facilities, and a porter/bellhop.

Room options

Superior Room, Terrace

2 Twin Beds | Sleeps 3

Deluxe Room, Terrace

2 Twin Beds | Sleeps 3

Deluxe Room

1 King Bed | Sleeps 3

Standard Room (King Patio)

1 King Bed | Sleeps 3

Guest reviews for Belmond Sanctuary Lodge

Everyone (3) Couples (5) Other (1)
5

outstanding staff, great location, ok food

Everyone

The staff at the hotel is simply outstanding! They are warm with a friendly smile, and go out of their ways to make you happy. Given the claimed star rating of the hotel, improvement opportunities exist in food service (we booked the all inclusive rate). The breakfast buffet is average and could be improved in both quality & variety (my benchmark here is the breakfast buffet at Tambo del Inka in Sacred Valley). The lunch and dinner are ok. The menu lacks variety. The tastes could perhaps be improved without increasing the calories. Tried both classic and passion fruit pisco sour. Only average. I have tasted better pisco sour with many different creative toppings elsewhere on the same trip. Overall, an outstanding hotel with outstanding staff at a unique location. Our experience here was substantially better than that at the Belmond Miraflores Park.

By , from KS, USA on Aug 6, 2018

Review comment responded on Aug 22, 2018

Dear XYZZZ3, Thank you for sharing your comments on Expedia. The commitment of Belmond Sanctuary Lodge is to give the best to our guests and your overall impressions about your stay are very important to us. We are so sorry that we could not satisfy your expectations with our Breakfast service. We really appreciate for sharing your comments in Booking who is an invaluable tool in our quest for excellence. Sincerely, Marc Yeterian General Manager

5

location, location and super nice

Everyone

Yes, it’s expensive, but well worth the splurge. Get a room with a terrace if possible. The location is perfect. Staff is excellent as is the food. A perfect place to spend a birthday. The Belmond rocks!

By , from Kentucky on Mar 8, 2018

Review comment responded on Mar 8, 2018

Dear Marc, I really appreciate your comments and the time you took to post them publicly. I thank you for choosing our Lodge as a destination to organize your visit of Machu Picchu. We are pleased to know that you appreciated our location and facilities, and that you fully enjoyed your visit to the magical citadel giving us the opportunity to provide you a fabulous experience. We hope to welcome you in the near future. Sincerely, Marc Yeterian General Manager

5

location is worth the money.

Everyone

How many times are you planning on going to Machu Picchu in your life? Probably just once? In that scenario, if you’re not a hiking nut it’s worth the money to just save time and energy and stay at the Belmond. They even hold your bags and let you shower there after you’ve checked out earlier that morning.

By , from Baltimore on Jan 21, 2018

Review comment responded on Jan 27, 2018

Dear Jackie, Thank you very much for your kindness and invaluable comments; I hope we can host you again in the near future. Sincerely,

5

once in a lifetime

Couples

Once in a lifetime experience, perfect location, and beautiful grounds. I am a simple guy so the service was way over the top for me. Location just outside the Machu Picchu gate so we were first in line. Quite expensive, but once in a lifetime....

By on Dec 1, 2015

5

amazing hotel

Couples

Amazing hotel. Right at Machu Picchu. Location, Location, Location. Food Excellent. Yes, it is expensive, but exxperience of staying at Machu Picchu worth It. Highly recommend.

By on Jul 14, 2015

5

great location

Couples

Everything is excelent. Great location, and great service !

By on Feb 24, 2015

4

sometimes location is priceless !

Other

The hotel is nice and comfortable. The service and food are outstanding…the location is everything ! No views of Machu Picchu from the hotel or the rooms.

By on Aug 28, 2014

3

location, location...

Couples

The only reason to stay here is to have easy access to Machu Picchu in the morning. There is nothing special AT ALL about the hotel itself. That being said, the staff are amazing and very helpful.

By on Dec 1, 2013

5

great welcome to mp!

Couples

When we arrived in Aquas Calientes, it was pouring rain. A welcome sight was a representative from The Sanctuary lodge - compete with umbrellas and help with transport to MP and our luggage. Super breakfast but then again, paid a lot for it!! Dinner at lodge was average - especially for what they charge. Nice rooms, great location and help from staff - especially arrival and departure was extraordinary!!

By on Mar 13, 2013

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