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Crowne Plaza Maastricht

4.0 out of 5.0

Recent guest reviews

Central heating insufficient to keep the room warm!water boiler for tea out of order! Only one pair of slippers provided. Artworks on the wall inappropriate,hurting my eyes. In house restaurant's personnel indifferent. Even though small to host conferences/functions, during my stay the lobby,the coffee shop was full with visitors that most of the places for common used were occupied, leaving no place for people staying at the hotel. Wouldn't recommend it. Position is the only positive point as you get full view of the old town and river, if a 45€ per night extra charge is accepted.

Perfect location in the center of the beautiful city of Maastricht, including good parking availability. Though the inside of the hotel is well taken care of the rooms itself could have had some more attention, especially with maintenance and cleaning. Of course this can be a temporary thing. On the other hand, the beds were great and breakfast is superb.

This is our 3rd visit to the hotel. The room is spacious, I have to say the beds are very comfortable. Also the breakfast is great! Location is perfect, along the Maas with a nice view. Within walking distance of restaurants. Also the bar is nice with a nice lady who served us.

Love the location, the view, the breakfast and above all - the amazing staff. I come here every three months or so and they make my staying a pleasure. The only down side is that they don't have a gym 😣

The people are very nice and the location is good. The rooms we have stayed in (3) all had very ill maintained, see photos. The bathroom doorframes are damaged and have turned yellow. Tiles with filled holes and all looking very old. Not what you expect in a 4 star hotel.

Stayed here just before new years. The hotel is right next to the river Maas, it's a beautiful location. The breakfast was excellent, a lot of choice and good quality. There is a car park that with internal access to the hotel. The bed was incredibly comfortable.

Great hotel, great location, great river view and spectacular breakfast ! Maastricht is one of my favourite places to visit, the food and shopping is fantastic... the whole place is very classy. Christmas markets were on and were lovely too !

Positives 1. Great location - close to nice places to eat with cuisines from around the world (Indonesian, Thai, Italian, France). - Boutique shopping right outside hotel. Reminded me of Covent gardens in London - 10 -15 min walk to more shopping and Christmas markets 2. Customer service - problem we raised with room heating were resolved quickly. 3. Two floor Layout of junior suite was great especially as we were family with young kids. Room was clean and large Negatives 1. Room was freezing. Heating was set on max and was ineffective. After I brought this to management attention, heating temp was raised and separate heater unit was brought to the room quickly. 2. Arrived at breakfast at 9:30 and breakfast area was already full. As a result, asked to wait close to 30 minutes in the bar area. For a 4 star hotel, this is unacceptable. 3. Breakfast was a good selection of hot and cold food but felt more quantity rather than quality.

We stayed for one night, the hotel is well located in a quiet location not too far from the railway station, and next to the river. Reception was very friendly, they had a room available for early check-in at no extra cost and asked if it was ok to give us a split level room (bed on a kind of a mezzanine structure), which was no problem. The room was clean and correct but a bit dated, overall the hotel could do with a lick of paint. Staff were very helpful and friendly, top marks. Breakfast was very good, with an ample buffet. As with all things, a good deal is dependent on the price. We paid about 150 Euro for a double room, inclusive of breakfast. At that price the hotel was good value. Depending on the formula and the time of the visit, the same room could probably cost 180-200 Euro. That would make me hesitate.

The hotel is located along the riverwalk and the hotel dining room is stunning-not your usual hotel restaurant! We arrived after a very long day in a drizzling rain but the staff was waiting to help us with our car and from then on, we had superb service from the front desk staff throughout our stay. So many thoughtful amenities were provided-soothing sleep lavender; breath mints with "good travels" in our car; very early AM coffee from a restaurant employee; and good directions. Our room was adequate but nothing that would suggest we were in lovely Maastricht and not a hotel airport. The bathroom needed updating and some cleaning. But given the location and the kindness of the staff, we'd return to this hotel.

De Ruiterij 1 Maastricht

Crowne Plaza Maastricht places you within a 10-minute stroll of popular attractions such as Basilica of Our Lady and Bonnefanten Museum. This 144-room, 4-star hotel welcomes guests with conveniences like free in-room WiFi, a 24-hour business center, and a conference center. It's in central Maastricht and also a short walk from Market and Natural History Museum.


Dining

Enjoy dining at Restaurant de Mangerie, one of 2 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. Start each morning with full breakfast, available for a fee from 6:30 AM to 10 AM.


Rooms

All 144 air-conditioned rooms provide sofa beds, minibars, and coffee makers. Guests can expect LED TVs with digital channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Free newspapers, free bottled water, and safes are also available.


Property features

Guests of Crowne Plaza Maastricht enjoy access to free WiFi in public areas, 9 meeting rooms, and a conference center. Valet parking is offered for EUR 18.50 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include a 24-hour business center, coffee/tea in a common area, and free newspapers.

Room options

Room, Non Smoking, River View

King 1 | Sleeps 2

Junior Suite, Non Smoking

Twin 1 | Sleeps 3

Comfort Room, 1 King Bed

King 1 | Sleeps 2

Room, 2 Twin Beds, Non Smoking

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

67% of guests recommend this hotel

Total of 636 reviews