Spa Resorts in Lyell-Otis, Rochester

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Jun 20 - Jun 21

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Jun 21 - Jun 22

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Lyell-Otis hotels essential information

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Recent Spa Resorts & Hotels Reviews

4/5 Good

"I had a dirty bathroom counter when I checked in. It took 1 1/2 hours to get a staff member there to clean it. Most of the staff was top notch! Especially Shawnii at the front desk. I spoke to Justin asking for a late check out and he said he'd check and call me back...but didn't. So all in all it as ok. The manager did stop me on my way out to ask why I wasn't completely happy and what could he do since Justin "over-promised and under-performed". So I was impressed by him also. Not sure I would rush to go back though."

A verified traveler stayed at Woodcliff Hotel and Spa

Posted 1 hour ago

Comfort Suites Rochester Henrietta University Area

4/5 Good

"We arrived shortly after the Knicks final game began. As soon as we got to our room we tried turning on the tv but it didn’t work. I ran back down to the desk & was impressed with how quickly the gentleman came up with me. He not only got it working he found the game for us & gave us a new remote. I had never used hotel.com before and was weary but they found us a nice room when I couldn’t find any available. We travel across the country to visit our daughter at least once a year. These trips include 6 hotel stays round trip. I am very particular. Cleanliness and a free breakfast are top priorities. She wasn’t with us this time but we usually travel with our little dog so we need pet friendly. During our travels we mostly only will stay in a Comfort Inn or a Hampton Inn. The rates here were a bit high but this was NY. However we were very pleased with our suite. The fridge was large. Not only did it keep our waters cold it also allowed me to refreeze my numerous ice packs so well that our beverages were still cold in our 2 coolers when we arrived home late that night. I wouldn’t hesitate to stay here again."

A verified traveler stayed at Comfort Suites Rochester Henrietta University Area

Posted 1 day ago

4/5 Good

"Liked: hotel was clean, helpful staff (asked for extra pillows and towels which were promptly provided), room was mostly well-appointed, breakfast as fine -- good variety of food. Good dumpling restaurant nearby. Would stay again. Other guests were courteous. Easy, close parking. Air conditioning worked, was easy to adjust, and pretty quiet. Price was good. Didn't like: My husband thought the bed was too soft. We had to bathe and wash our hands with shampoo because no hand soap (bar or liquid) or shower gel was provided. No hooks in the bathroom (but I loved that little shelf above the toilet paper!)"

A verified traveler stayed at Baymont by Wyndham Henrietta/Rochester

Posted 2 days ago

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