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Neustadt Apartments managed by Hotel Central Luzern

3.0 star property
Hotel in Lucerne, a short walk to Chapel Bridge

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Photo gallery for Neustadt Apartments managed by Hotel Central Luzern

Discover Heissi Maroni, a charming kiosk situated near a bridge with a cityscape in the background.
Relax in this stylish living space with a sofa, dining table, and flat-screen TV.
Enjoy meals and drinks in the dining area, prepare food in the kitchen, and relax amidst vibrant artwork.
Relax in this serene bedroom with a comfortable bed, dresser, and potted plant.
Stylish corner building with a mix of brick and stone facades, featuring ornate detailing around windows and balconies.

Popular amenities

  • Breakfast available
  • Parking available
  • Kitchen
  • Free WiFi

Explore the area

Map
Morgartenstrasse 4, Lucerne, LU, 6003
  • Chapel Bridge
    ‪3 min walk‬
  • Lucerne Town Hall
    ‪5 min walk‬
  • KKL Lucerne
    ‪5 min walk‬
  • Zürich (ZRH)
    ‪53 min drive‬

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Room options

View all photos for Classic Apartment, 1 Bedroom, Kitchen, City View

Classic Apartment, 1 Bedroom, Kitchen, City View | Living area | Flat-screen TV

Classic Apartment, 1 Bedroom, Kitchen, City View

10.0 out of 10
Exceptional
(1 review)
  • 409 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Apartment (Noble)

Deluxe Apartment (Noble) | Living area | Flat-screen TV

Deluxe Apartment (Noble)

10.0 out of 10
Exceptional
(1 review)
  • 807 sq ft
  • City view
  • Sleeps 5
  • 2 King Beds and 1 Twin Sofa Bed

View all photos for Comfort Apartment (Cosy)

Comfort Apartment (Cosy) | Living area | Flat-screen TV

Comfort Apartment (Cosy)

10.0 out of 10
Exceptional
(3 reviews)
  • 646 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

About the neighborhood

Lucerne

Neustadt Apartments managed by Hotel Central Luzern places you next to Museum Sammlung Rosengart and within a 5-minute walk of Chapel Bridge. This 6-room, 3-star hotel welcomes guests with in-room amenities like kitchens, dining areas, and sitting areas.

What's nearby

  • Chapel Bridge - 3 min walk - 0.2 miles
  • Lucerne Town Hall - 5 min walk - 0.3 miles
  • KKL Lucerne - 5 min walk - 0.3 miles
  • Chateau Guetsch - 15 min walk - 0.8 miles
  • Swiss Transportation Museum - 4 min drive - 1.8 miles

Getting around

  • Lucerne Station - 3 min walk
  • Zurich Airport (ZRH) - 68 min drive

Restaurants

  • ‪Tibits - ‬3 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Yooji's - ‬2 min walk
  • ‪Caffe Spettacolo - ‬3 min walk
  • ‪Burger King - ‬2 min walk

About this property

Neustadt Apartments managed by Hotel Central Luzern

Hotel in Lucerne, a short walk to Chapel Bridge
Guests of Neustadt Apartments managed by Hotel Central Luzern enjoy features like free WiFi in public areas. Self parking is available for CHF 20 per day. Front-desk staff can assist with luggage storage and tours/tickets.
Guests can enjoy flat-screen TVs and stay connected with free WiFi. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and slippers. Other standard amenities include kitchens, dining areas, and sitting areas. Weekly housekeeping is available.
The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, French, German, Italian, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Uncovered self parking on site (CHF 20 per day)
  • Limited onsite parking

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 10:00 AM for a fee: CHF 19 for adults and CHF 19 for children

Things to do

  • Art gallery
  • Bicycle rentals
  • Designer stores
  • Shopping mall

Family friendly

  • High chair
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Living room
  • Separate in-room dining area

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (weekly)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance

More

  • Built in 1950
  • Renovated entire property - January 2019
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Oven
  • Restaurant dining guides
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Electrical adapters
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
The check-in location differs from the property location; go to: [Hotel Central Luzern, Morgartenstrasse 4, 6003 Luzern]
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: CHF 2.00 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.50 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for local cuisine breakfast: approximately CHF 19.00 for adults and CHF 19.00 for children
  • Uncovered self parking fee: CHF 20 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards and cash.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Neustadt Apartments Luzern
Neustadt Apartments Hotel
Neustadt Apartments Luzern
Neustadt Apartments Hotel Luzern
Neustadt Apartments
Neustadt Apartments managed by Hotel Central Luzern Hotel
Neustadt Apartments managed by Hotel Central Luzern Lucerne

Frequently asked questions

Is free cancellation available at Neustadt Apartments managed by Hotel Central Luzern?

Neustadt Apartments managed by Hotel Central Luzern offers free cancellation on certain room rates. For specific requirements, look at the cancellation policy on Orbitz.

What can I see close to Neustadt Apartments managed by Hotel Central Luzern?

This hotel is located in Lucerne, just steps from Chapel Bridge and Museum Sammlung Rosengart, and within a short walk of KKL Lucerne. You'll also find Jesuit Church and Lucerne Town Hall less than a mile away.

Is parking available on site at Neustadt Apartments managed by Hotel Central Luzern?

Yes, uncovered parking is offered for CHF 20 per day.

Does Neustadt Apartments managed by Hotel Central Luzern feature a casino on the premises?

No, Neustadt Apartments managed by Hotel Central Luzern doesn't have a casino.

Is there an indoor pool at Neustadt Apartments managed by Hotel Central Luzern?

No, there is no indoor pool at this hotel.

Is Neustadt Apartments managed by Hotel Central Luzern good for couples?

Amenities that appeal to couples at this hotel include a pillowtop mattress, a kitchen, and slippers.

Does Neustadt Apartments managed by Hotel Central Luzern have a hot tub?

No, this hotel doesn't have a spa tub.

Does Neustadt Apartments managed by Hotel Central Luzern feature a restaurant that includes a breakfast menu?

Neustadt Apartments managed by Hotel Central Luzern offers breakfast (local cuisine) each morning for a surcharge though there is no restaurant.

Does Neustadt Apartments managed by Hotel Central Luzern allow pets to stay for free?

No, pets aren't allowed at Neustadt Apartments managed by Hotel Central Luzern though service animals are welcome.

Are there connecting rooms at Neustadt Apartments managed by Hotel Central Luzern?

No, there aren't connecting guestrooms at this hotel.

Can I book a room with a balcony at Neustadt Apartments managed by Hotel Central Luzern?

No, there aren't any guestrooms with balconies at Neustadt Apartments managed by Hotel Central Luzern.

Neustadt Apartments managed by Hotel Central Luzern Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 44 out of 55 reviews
Rating 8 - Good. 7 out of 55 reviews
Rating 6 - Okay. 4 out of 55 reviews
Rating 4 - Poor. 0 out of 55 reviews
Rating 2 - Terrible. 0 out of 55 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here. And the kids loved that there was a playground across the street. The adults loved that they serve beer at the Cafe next to the playground.
Stayed 3 nights in Apr 2025

6/10 Okay

Valentina, Yorktown Heights

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Nice place but no AC.
Stayed 5 nights in Jul 2024

10/10 Excellent

David Joseph

Stayed 7 nights in Sep 2024

10/10 Excellent

Janani

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time in Lucerne by staying at this property. The apartment had evertything we needed and was very comfortable. Given how Lucerne is so expensive this gave us the opportunity to make simple breakfast, stock up the fridge with essentials and heat up frozen meals. The place is less than 5 mins from the train station and close to all other places.
Stayed 4 nights in Sep 2024

8/10 Good

Janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic, except double bed was in a corner, so one side could not get out of their own side
Stayed 7 nights in Jul 2024

10/10 Excellent

Judy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The one bedroom apartment was spacious and clean and had everything we needed. The bed was very comfortable, and we slept better here than anywhere else on our trip. The location was fantastic. The second half bath made it easier with three of us staying here. A little expensive, but everything in Lucerne is, so overall value was good.
Stayed 4 nights in May 2024

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient and easy - a bright, spacious apartment, with a friendly and helpful staff from the Hotel Central. Staying here was the best decision made so far this vacation!
Stayed 3 nights in Apr 2024

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect apartment and location for a family stay in Lucerne.
Stayed 9 nights in Jan 2024

10/10 Excellent

Hwee Hoong Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
The check-in/out process was easy. The staff at reception were very friendly and apartment had everything we needed.
Stayed 4 nights in Dec 2023

10/10 Excellent

Jonathan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great staff and service.
Stayed 7 nights in Sep 2023

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing stay for 3 nights in this beautiful apartment and very central to everything we wanted to do and see! Highly recommend for a short stay. Wish we could have stayed longer
Stayed 3 nights in Aug 2023

8/10 Good

Muniba

Traveled with family
Liked: Cleanliness, amenities
Nice property close to the train station. Very convenient . Check in is at Central Hotel and then apartment itself is down the road in a separate location. We had delayed baggage from our flight which was later delivered to the hotel. No one notified us until when it was time for check out we asked about our baggage. If we had not asked we would have missed it. Otherwise clean and wonderful location.
Stayed 3 nights in Aug 2023

8/10 Good

Inderprit

Traveled with family
Liked: Cleanliness, amenities
Dislikes- Drainage in the shower room was not good. The wash basin drainage was poor. When reported to the girl at reception, her question was offensive implying we had put something down the sink. We also had to wait for 40 minutes to check in as the apartment wasn't ready. Nico the Concierge who we dealt with was excellent,very helpful and friendly. If you want a good view then unfortunately you will be staring at a side wall of a church. We were not bothered about the view so was ok for us. The apartment should be checked for proper drainage etc before the next guest moves in. Likes- The apartment is very cosy, spacious and homely. It has everything you need for a comfortable stay. Only 4 to 5 minutes walk from the station. We can stay here again. Owners please advise staff to not accuse guests for something they report. Please thoroughly check the drainage before the next guests arrive.
Stayed 7 nights in Aug 2023

8/10 Good

Juki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location with 5 min walk to trains, boats and city center….very nice apartment, quiet and comfortable….staff very responsive and helpful!
Stayed 3 nights in Jun 2023

6/10 Okay

PURNACHANDRA

Traveled with family
Most of Switzerland don’t have AC and so this apartment. It’s very hot in Switzerland and this apartment has windows but the airflow is in wrong direction and so you don’t get any air into the rooms even if you open windows. Overall apartment is nice but without proper air you feel like very hot in the room. If you don’t mine staying in hot rooms. This is the place for you.

8/10 Good

Virma

Stayed 3 nights in Jun 2023

10/10 Excellent

Arshad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very conveniently located close to train station. A large apartment with 1.5 bath and was vert convenient for a family of 4. Will stay again when visiting Lucerne.
Stayed 3 nights in May 2023

10/10 Excellent

Robbi

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
I enjoyed my stay. The room was great, the staff was very friendly and helpful, and the location was perfect. I would stay there again.
Stayed 3 nights in May 2023

10/10 Excellent

Meghan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartment was great. Plenty of room, very clean and well stocked. Beds were comfortable. Front desk staff were always very friendly and helpful. Very convenient location to old town and the train station and boats. Only recommendation I would make is that even though we knew housekeeping was only once a week in the hotel, it would have been nice to at least have dirty towels and garbage taken away periodically. Otherwise everything was lovely!
Stayed 4 nights in Apr 2023

10/10 Excellent

Mark

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay with lots of space

We booked a two-bedroom apartment and it was clean, modern and comfortable. The only minor issue was that there was only one bathroom and it was attached to only one of the bedrooms. Therefore, the person staying in bedroom #2 had to come into and through bedroom #1 to use the bathroom. That aside, the apartment was fantastic with lots of space and convenient to walk to the train station and or to old town Lucerne. By the way, the lower level of the train station has everything from a grocery store to a flower shop underneath (the currency exchange is on the upper level of the train station). When we come back to Lucerne, we will definitely try to stay here again.
Stayed 3 nights in Jan 2023

10/10 Excellent

Lara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay

The apartment is located right in the centre of Lucerne and had everything we needed for an amazing stay. Everything was very clean and tidy. Highly recommend!
Stayed 9 nights in Dec 2022

10/10 Excellent

Debbie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this place and will definitely be back. Roomy and modern. Newly renovated too!
Stayed 6 nights in Sep 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an enjoyable stay, our only comment was that the couch in the salon was not that comfortable
Stayed 7 nights in Sep 2022

10/10 Excellent

Anjali

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really well maintained property, centrally located from public transit and activities. Host is mindful of travelers needs and has stocked home with all basic necessities. Really loved our stay, kids were looking forward to return to the apartment after a long day out. Truly a home away from home. Only request would be for host to provide better fans as it was very hot on the days we stayed.
Stayed 3 nights in Aug 2022