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Best Western Plus Lubbock Windsor Inn

2.5 out of 5.0

Recent guest reviews

This hotel was nice, the breakfast was excellent, staff was friendly. Room size was good, decor was was updated and clean. The only negative was that the bed was very squeaky. It was actually pretty comfortable but everytime you moved it would squeak.

Bed was very uncomfortable. Breakfast food was stale and not supplied well. Front desk lady was the person having to take care of the breakfast. They gave us coupons for breakfast and told us we had to bring them with us and no one was there to take them. We won't ever stay there again. Oh the fan in the bathroom was very very noisy.

Stay at the hotel. Had my step daughter boyfriend and 2 other local friends visit. We ordered pizza, swam at the pool. Because unregistered guest swam in the pool we were charged 90.50 extra. Very rude, refused to give me a receipt. Opened case up with corporate.

The room was small for a suite. The breakfast was the typical waffles with eggs, muffins, coffee, juice, etc. The pool was indoors, and the kids enjoyed it.

the hotel experienceexceeded my expectation. I like this hotel very much and I will recommend to anybody

This hotel is very clean on the hallways , room are a bit on the worn side. All in all a good place to rest your head .

When we checked into the hotel about 6-6:30 PM, we were informed that they had a water leak. The plumbers were there and it should be repaired shortly. We went out to eat and when we returned, there was still no water It was restored about midnight (not sure) and we could finally flush the toilet. In the morning I turned on the hot water to shave and shower and there was no hot water! I got no answers from the night clerk or the clerk who came in at 7 AM. She said that she would inform the manager who would be in about 10 AM. It doesn't seem that the manager was too concerned about the situation if he (or she) wasn't coming to work until 10 AM.

Slept well ok room great location close to mall and restaurants

Hotel was clean, but no frills. Breakfast was stake.

Nice rooms. Good breakfast. Unfortunately, way overpriced

Had dropped off a friend for surgury and was exchausted after a half a day drive and long hospital wait, to come this clean, room with everything I needed was great! The bed and comforter with all those pillows was an exceptional sleep!.Free breakfast was very good with real eggs and make your own waffle(In the shape of texas) Late night help could have been nicer, sat on the couch on her phone everytime I passed thru the lobby! Will stay again!

The pictures of the room are NOT what you are getting. I do not know when they were taken, but it's not what we got. The room was clean but run down. the bathroom was a decent size, but barely any water pressure and the drain didn't work. I just feel I should have gotten more than what I paid for.

Ghetto. Slamming doors. Loud noise the whole time.

Doors Banging all the time people are loud. No privacy.

They charged $20.00 more for a non-smoking room once I requested. Shouldn't it be reversed? It takes more to clean up after a smoker than a non-smoker with additional needs to the room? Said this was company policy but I have stayed in a lot of Best Westerns with this never coming up before? They did not offer or claimed to not know about AAA insurance discount? The girl at front desk tried to charge me $3.00 a bottle for the water when the bottles were marked $1.00 each clearly on top.

Great hotel for the night while passing through Lubbock on our way to Fort Worth! Although the non-smoking room was still a bit smoky, the room was clean and very comfortable. The complimentary breakfast in the morning was great! Highly recommended if passing through Lubbock, or even if you're staying more than one night.

Old and dirty!! Air conditioner really didn't cool and staff wasn't friendly.

The room was comfortable and clean. Breakfast was great and staff was nice!

I did not have a pleasant experience. The front staff was rather rude, and I actually am a big fan of best westerns and stayed at the one in San Dimas two weeks ago. They have a lovely staff at the one in California, however, here the front desk barely helped check me in and acted as if I was a burden to their time. Just not a fan!!

Great stop between Denver and San Antonio. Good variety of eateries nearby. Enjoyable breakfast. Jacuzzi was only lukewarm, and the step to the pool were slippery. Overall, I would reccomend and stay again.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Queen 2 | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (No Pets in room type)

Queen 2 | Sleeps 4

Suite, 1 King Bed, Non Smoking, Jetted Tub (No Pets in room type)

King 1 | Sleeps 2

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (No Pets in room type)

King 1 | Sleeps 2

Guest reviews for Best Western Plus Lubbock Windsor Inn

Everyone (4) Business (4) Couples (18) Family (18) Other (1)
4

nice hotel easy off from the freeway

Everyone

This hotel was nice, the breakfast was excellent, staff was friendly. Room size was good, decor was was updated and clean. The only negative was that the bed was very squeaky. It was actually pretty comfortable but everytime you moved it would squeak.

By , from Colorado on Dec 23, 2016

Review comment responded on Feb 6, 2017

Thank you for your review Kristy! We got the squeaky bed problem fixed so next time your stay will be much quieter. Thanks again for letting us know.

3

wont stay again

Everyone

Bed was very uncomfortable. Breakfast food was stale and not supplied well. Front desk lady was the person having to take care of the breakfast. They gave us coupons for breakfast and told us we had to bring them with us and no one was there to take them. We won't ever stay there again. Oh the fan in the bathroom was very very noisy.

By on Jul 25, 2016

1

gloria is rude

Everyone

Stay at the hotel. Had my step daughter boyfriend and 2 other local friends visit. We ordered pizza, swam at the pool. Because unregistered guest swam in the pool we were charged 90.50 extra. Very rude, refused to give me a receipt. Opened case up with corporate.

By , from P on Apr 17, 2016

3

fair

Everyone

The room was small for a suite. The breakfast was the typical waffles with eggs, muffins, coffee, juice, etc. The pool was indoors, and the kids enjoyed it.

By on Mar 15, 2016

5

very good

Families

the hotel experienceexceeded my expectation. I like this hotel very much and I will recommend to anybody

By on Apr 30, 2015

4

business

BusinessTravelers

This hotel is very clean on the hallways , room are a bit on the worn side. All in all a good place to rest your head .

By on Feb 19, 2015

2

lubbock trip

Couples

When we checked into the hotel about 6-6:30 PM, we were informed that they had a water leak. The plumbers were there and it should be repaired shortly. We went out to eat and when we returned, there was still no water It was restored about midnight (not sure) and we could finally flush the toilet. In the morning I turned on the hot water to shave and shower and there was no hot water! I got no answers from the night clerk or the clerk who came in at 7 AM. She said that she would inform the manager who would be in about 10 AM. It doesn't seem that the manager was too concerned about the situation if he (or she) wasn't coming to work until 10 AM.

By on Jan 14, 2015

4

weekend getaway

Couples

Slept well ok room great location close to mall and restaurants

By on Nov 24, 2014

1

lubbock best western

Couples

Hotel was clean, but no frills. Breakfast was stake.

By on Nov 15, 2014

4

good hotel.

Families

Nice rooms. Good breakfast. Unfortunately, way overpriced

By on Oct 19, 2014