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Recent guest reviews

Stayed three nights. Great experience!

We actually really enjoyed our stay until Saturday evening when there was a huge party held next door and they were smoking so much weed that it set off the fire alarm. Then the smell was so intense that I could still smell it in the early morning hours. We stayed there because of the safety and we thought it would be nice and quiet. Unfortunately, that wasn't the case.

Just to provide some feedback. The lock not working was a real issue form our stay. We couldn't check in on time which was fine. Then when we returned from our concert around midnight the lock to our room did not work again. We had to try and contact someone with no luck and go to the Home2 Suites next door so someone could get us into the room. Very frustrating. Never received any follow up communication or apology honestly.

This was a great stay. Parking was great, and the large, clean room was fantastic. I will try to book here as my first choice in my frequent visits to Louisville. Great place.

The property management evidently hasn't hired enough staff. The man in the office cleaned our room because there wasn't enough staff to get it done in a timely fashion. He was so nice, but he had no support. We watched three other people need help and not get it while we waited to get our room -two hours late. He was so nice, but this isn't what we expected for that high room rate. Then multiple items needed restock... But we felt bad for the guy at the desk and didn't want to be ungrateful. The price was good for what it should have been - if there had been proper staffing. It's a shame. A gorgeous place to stay. The most comfortable room I have been in in a long time. Just not stocked. Also... That area of town is generally closed on Mondays, which is when we were there. So we had to go to another section of town for food and getting out. Not the best way to end our trip.

East Jefferson Street Louisville KY

Hotel highlights

  • Close to Fourth Street Live! and Kentucky International Convention Center
  • Free in-room WiFi
  • Free parking

Located in Downtown Louisville, Hancock House is within a mile (2 km) of popular sights such as Fourth Street Live! and Kentucky International Convention Center. Each of the 16 rooms at this 3-star aparthotel includes a kitchen, a sitting area, and a refrigerator.


Rooms

Each apartment is air-conditioned and features a kitchen and space to spread out with a sitting area. Guests can enjoy a TV and stay connected with free WiFi. The bathroom offers a rainfall showerhead and hair dryers. Housekeeping is available on request.


Property features

Free parking is available if you drive.

Room options

Executive Room

1 King Bed and 1 Twin Sofa Bed | Sleeps 4

Signature Room

1 King Bed and 1 Twin Sofa Bed | Sleeps 4

Traditional Studio

1 Queen Bed | Sleeps 4

Premium Studio

1 King Bed and 1 Twin Bunk Bed | Sleeps 4

Guest reviews for Hancock House

Everyone (2) Couples (2) Family (2)
5
Family

Stayed three nights. Great experience!

By on Apr 11, 2022

Review comment responded on May 25, 2022

Hi Antonia, thank you so much for the positive review. We hope to host you again soon!

2
Family

We actually really enjoyed our stay until Saturday evening when there was a huge party held next door and they were smoking so much weed that it set off the fire alarm. Then the smell was so intense that I could still smell it in the early morning hours. We stayed there because of the safety and we thought it would be nice and quiet. Unfortunately, that wasn't the case.

By on Mar 9, 2022

Review comment responded on Mar 22, 2022

I am truly sorry for the difficulties you have faced during your stay. Our unique property can come with unique challenges, as soon as we were alerted of the incident a team member was sent to assist the fire department and ensure the guests were removed from the property to prevent another incident. Again, I am sorry for the troubles but want to assure you we have learned from the experience and will continue to improve our service standards and guest experiences, thank you for your feedback and we hope to see you again in the future.

2
Partner Couples

Just to provide some feedback. The lock not working was a real issue form our stay. We couldn't check in on time which was fine. Then when we returned from our concert around midnight the lock to our room did not work again. We had to try and contact someone with no luck and go to the Home2 Suites next door so someone could get us into the room. Very frustrating. Never received any follow up communication or apology honestly.

By on Mar 6, 2022

5
Business Business

This was a great stay. Parking was great, and the large, clean room was fantastic. I will try to book here as my first choice in my frequent visits to Louisville. Great place.

By , from Nashville on Feb 24, 2022

Review comment responded on Feb 25, 2022

Thank you for sharing your Uniquely Louisvillian Lodging experience. I am glad you enjoyed your escape from the traditional hotel experience. I am always happy to hear when our guests feel at home in Hancock House. We hope to see you again!

1
Everyone

By on Oct 14, 2021

3
Partner Couples

The property management evidently hasn't hired enough staff. The man in the office cleaned our room because there wasn't enough staff to get it done in a timely fashion. He was so nice, but he had no support. We watched three other people need help and not get it while we waited to get our room -two hours late. He was so nice, but this isn't what we expected for that high room rate. Then multiple items needed restock... But we felt bad for the guy at the desk and didn't want to be ungrateful. The price was good for what it should have been - if there had been proper staffing. It's a shame. A gorgeous place to stay. The most comfortable room I have been in in a long time. Just not stocked. Also... That area of town is generally closed on Mondays, which is when we were there. So we had to go to another section of town for food and getting out. Not the best way to end our trip.

By , from IN on Jun 24, 2020

3
Everyone

By on Mar 10, 2020

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