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AC Hotel Louisville Downtown

3.5 out of 5.0

Recent guest reviews

The AC Hotel was absolutely beautiful. Our room was comfortable and clean. The staff went above and beyond to make sure our stay was great. I will definitely stay again and highly recommend the hotel.

The hotel is central to some great restaurants and local shops. The staff was very accommodating. At the time of my visit, the hotel was only six months old and had a few small glitches here and there, like the tv box freezing up multiple times, and shower door trim that didn’t seal well. The hardwood floors in the room instead of carpet was great. Parking is either street or valet parking.

Staff was very accommodating...friendly...a plus,plus.. experience...thank you

Very clean hotel nice decor. Staff was super nice, they had great on demand hot water

Booked weeks ago specifically asked for rooms next to each other or close we are on one end of the floor others are opposite end of hall Staff was not helpful or willing to accommodate

Really nice hotel near Downtown Louisville. Really easy to find from whatever route you take to Louisville. Restaurants and coffee shops right next door, cool neighborhood.

The AC is a nice new hotel. However, we had a few issues checking in. We were first given an occupied room. Luckily the guest in room 205 was not there, or else who knows what we could've interrupted when we walked in. Walking in to someone else's room felt like such a violation to their privacy and ours. The front desk lady was a complete mess the night we checked in. When we came down from walking into an occupied room, she was outside smoking. It took her a couple minutes to notice we were there waiting... she then gave us a room next to the ice machine. No thanks!! we then had to switch to another room. Three times up and down to finally get a descent room. She had absolutely no remorse for what had happened, and even mentioned that it was the second time that day that it happened. eeeek. Luckily other staff was much more professional and offered us free parking to make up for the errors. Also, the room and hallways had a distinct odor, which I think was just fumes coming from the chemicals from new carpet etc. Not very reassuring but ok. all in all its a nice hotel in a great neighborhood. If they can figure out the kinks, it'll be great.

725 East Market Street Louisville KY

Hotel highlights

  • Close to KFC Yum Center and Louisville Waterfront Park
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Downtown Louisville, AC Hotel Louisville Downtown is within a mile (2 km) of popular sights such as KFC Yum Center and Louisville Waterfront Park. This 3.5-star hotel has 152 rooms and welcomes guests with a restaurant, a 24-hour fitness center, and free in-room WiFi.


Dining

This hotel serves as home to a lobby lounge, along with a diner that specializes in Eastern European cuisine. Start each morning with buffet breakfast, available for a fee from 6 AM to 10:30 AM.


Rooms

Guests can expect to find free WiFi and 55-inch a flat-screen TV with satellite channels and Netflix. Beds are dressed in premium bedding and pillow menus, and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a refrigerator, a coffee maker, and free bottled water.


Property features

At AC Hotel Louisville Downtown, guests have access to a 24-hour fitness center, free WiFi in public areas, and conference space. Onsite parking is offered for a fee. The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include express check-in, express check-out, and a terrace.

Room options

Room, 1 King Bed with Sofa bed, City View

King 1 | Sleeps 3

Room, 1 King Bed with Sofa bed

King 1 | Sleeps 4

Room, 2 Queen Beds, City View

Queen 2 | Sleeps 4

Guest reviews for AC Hotel Louisville Downtown

Everyone (10)
5
Everyone

The AC Hotel was absolutely beautiful. Our room was comfortable and clean. The staff went above and beyond to make sure our stay was great. I will definitely stay again and highly recommend the hotel.

By on Dec 31, 2018

Review comment responded on Jan 1, 2019

Thanks for staying with us. We appreciate your feedback!

4
Everyone

The hotel is central to some great restaurants and local shops. The staff was very accommodating. At the time of my visit, the hotel was only six months old and had a few small glitches here and there, like the tv box freezing up multiple times, and shower door trim that didn’t seal well. The hardwood floors in the room instead of carpet was great. Parking is either street or valet parking.

By , from Raleigh, NC on Dec 20, 2018

Review comment responded on Jan 1, 2019

Thanks for staying with us. We appreciate your feedback!

5
Everyone

By on Nov 26, 2018

Review comment responded on Nov 26, 2018

Thank you so much for taking the time to leave us a positive review. We are thrilled you enjoyed the AC Nulu and we look forward to your return soon!

5
Everyone

Staff was very accommodating...friendly...a plus,plus.. experience...thank you

By , from Fort Wayne Indiana on Nov 25, 2018

Review comment responded on Nov 25, 2018

Thank you so much Gary for taking the time to leave us a review. We are thrilled you had a great stay with us and we cannot wait to welcome you back when your travels bring you to Louisville!

5
Everyone

Very clean hotel nice decor. Staff was super nice, they had great on demand hot water

By , from Iowa on Nov 20, 2018

Review comment responded on Nov 24, 2018

Shane, thank you for taking the time to leave is a positive review. We are thrilled you enjoyed the hotel and we look forward to seeing you again soon!

5
Everyone

By on Oct 27, 2018

Review comment responded on Oct 28, 2018

Thank you for taking the time to leave us a positive review. We are glad you enjoyed your stay with us and we look forward to seeing you again soon!

5
Everyone

By on Sep 25, 2018

Review comment responded on Sep 26, 2018

Thank you so much for taking the time to leave us a positive review. We are thrilled you enjoyed the AC Nulu and we look forward to your return soon!

3
Everyone

Booked weeks ago specifically asked for rooms next to each other or close we are on one end of the floor others are opposite end of hall Staff was not helpful or willing to accommodate

By on Aug 17, 2018

Review comment responded on Aug 17, 2018

Thank you for taking the time to share this feedback with us. I do apologize about the inconvenience mentioned. We have shared this with the appropriate department in hope this issue does not happen again. We hope to see you the next time your travels bring you back to Louisville.

5
Everyone

Really nice hotel near Downtown Louisville. Really easy to find from whatever route you take to Louisville. Restaurants and coffee shops right next door, cool neighborhood.

By on Jul 23, 2018

Review comment responded on Jul 23, 2018

Thank you for taking the time to leave us a positive review. We are thrilled you enjoyed the Nulu area and we look forward to seeing you again soon!

2
Everyone

The AC is a nice new hotel. However, we had a few issues checking in. We were first given an occupied room. Luckily the guest in room 205 was not there, or else who knows what we could've interrupted when we walked in. Walking in to someone else's room felt like such a violation to their privacy and ours. The front desk lady was a complete mess the night we checked in. When we came down from walking into an occupied room, she was outside smoking. It took her a couple minutes to notice we were there waiting... she then gave us a room next to the ice machine. No thanks!! we then had to switch to another room. Three times up and down to finally get a descent room. She had absolutely no remorse for what had happened, and even mentioned that it was the second time that day that it happened. eeeek. Luckily other staff was much more professional and offered us free parking to make up for the errors. Also, the room and hallways had a distinct odor, which I think was just fumes coming from the chemicals from new carpet etc. Not very reassuring but ok. all in all its a nice hotel in a great neighborhood. If they can figure out the kinks, it'll be great.

By , from Los Angeles, CA on Jun 19, 2018

Review comment responded on Jun 25, 2018

Thank you so much K for taking the time to leave us a review. We are sorry to hear that your stay was not up to par by our standards and have taken this to the appropriate departments for action. We hope you will come give us another try in the future when your travels bring you to Louisville.