4/10 Poor
David
Sep 10, 2025
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I had a swarm of ants in the room, got a can of bug spray from the front desk and sprayed the seam between the counter and shelve. They offered me another room, but I stayed put.
But then the door to my room wouldn't lock, they spent 45 mins trying to fix it, so I suggested they move my room, which they did (not an upgrade)...whole thing took 1 hour and I missed my appointment.
I had the 'do not disturb sign' on my door, yet housekeeping knocked on my door and said, 'housekeeping!'.
Over priced. Tiny, tiny, tiny room, 231 sq ft. No microwave in room, and the one they have in the lobby area is almost on the floor - instead of on top of a counter. You have to get on your knees to use it.
No coffee maker in room, but they have coffee in the lobby that is either hot or warm depending on the time of day. Minimal shelf & desk space in room, difficult to use a laptop. Internet speed test measured 10.48 Mbps download, 9.94 Mbps upload.
Breakfast is basic and ok, but they don't refrigerate the cream cheese as required, which is a health issue.
Staff at front desk is reasonable. Location is mixed - on the outskirts of Louisville but there is also a lot of traffic on Blankenbaker. Avoid the highways and take the back roads whenever possible.
The deposit for incidentals is only $20.
During my stay - plenty of parking, overall felt very
David
Stayed 7 nights in Sep 2025