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Hacienda Encantada Resort & Residences

4.5 out of 5.0

Hacienda Encantada Resort & Residences

4.5 out of 5.0
Overview Reviews Amenities & Policies
Kilometro 7.3 Carretera Transpeninsular, Cabo San Lucas, BCS
1-844-663-2269
4.3
out of 5
"Very good!"
See all 89 reviews
Room cleanliness 4.5
Service & staff 4.0
Room comfort 4.5
Hotel condition 4.0

This hotel is most popular for:

  • Couples
  • Family
  • Everyone

Recent guest reviews

This resort is beautiful! There is no beach though so you might have to look elsewhere if you want that. However there are several pools which were great.

This is a very beautiful hotel and I would return but would NOT purchase the all-inclusive plan. The problem is the way the staff treat you when you have the plan. It was very noticeable at the pool bars that people paying for their drinks were getting taken care of first. And if you don't tip extra (even thought the hotel states that gratuities are included in the all-inclusive plan) the staff recognizes that and the service gets even slower.

We had a wonderful time. The stuff was amazing and the resort has everything you can wish for. Only bad note when you get the all inclusive package each restaurants were out of the most expensive order meal so I feel they were dishonest and should exclude meals they don't want to include with all inclusive instead of lying on the availability of the product.

The facility itself was beautiful but not all the restaurants were open and not having the shuttle open for normal business hours was frustrating. The hotel was also still under construction thankfully the workers were very professional and didn't disturb us while there. Also had issues with sales management. We did the sales pitch to get the discounted rate for activities. The sales lady first started to book us on a snorkeling trip but then was informed that the ports were closed. Then we asked her if we could do zip lining even though I was pregnant and she said that it should be no problem. We get there and the zip lining instructor informs us that I am not allowed to do any activity even ones on the ocean due to liability and our hotel knows these rules. So ended up losing two days of our trip because of this and were unable to exchange it for a bus tour because the sales group was closed until Sunday and we were leaving Tuesday morning. We did get our money back, but the whole situation was very frustrating. I want to end on a good note all the waiters, cleaners and other workers for this hotel were amazing and truly helped make a pregnant women feel special because being pregnant on this trip was not planned. Lastly the food was amazing even though only a few restaurants were open.

This hotel was amazing. Beautiful views, adult only pools. Front desks Meredith and the concierge were great . Cart rides to and from rooms, to any restaurant or section of grounds. Good and drinks were good. Suites by adult pool fantastic. Julio at the pool was good !

It was about 50 of us. We celebrated a wedding there on Saturday and on Sunday it was my wife's birthday. Everything was perfect. Weather, Food, staff I'll definitely go back

Wonderful staff, beautiful and clean. They do everything to make you feel confortable. No beach on site but nice beaches in less than 10 min drive. Silent pool for adults and kid friendly pools too. Beautiful views! You will not regreat to stay here!

Everything was very beautiful and pleasing when we first arrived. The hotel has lots of potential. Staff were not as hospitable or as accommodating as we are used to in Mexico. Issues with booking restaurants... one of the pools had jagged tiles that cut up some of the children really bad. Staff did not appear to help the situation or show much care. The hotel is lacking entertainment. They need to have something on at least a couple nights. Perhaps even someone playing Mexican music by the fire. This combined with the lack of beach access was kind of a bummer. Food was not very good at all. Most meats came heavily salty. The pizza place was nice, but we were overall dissapinted. This is s big factor for us. The service at restaurants was terrible. Almost every time we were waiting because why forgot something. Once we ordered fries for my daughter. Our food came, but hers did not until we had long finished our meals. We had asked 3 times for the fries and were told they were coming. Often we would order a coffee and not get it.. ordered steak and it came blue rare... Everything is beautiful. The pool near the pizza bar was really nice.

Everything and everyone was amazing thanks for a great vacation

Customer service and attentiveness is non-existence. Front Desk is slow and very rude, closed me out on Sunday when my check out day was Monday and wanted me to walk all the way to them to fix an issue they created. On my check out day I got an email stating I will be checking in again in a few days. NOT a true all inclusive. No room service, no liquor in room(water and beer only), basically you get the bare minimal. Location is gorgeous but not worth it with horrible staff and not a true all inclusive experience.

Visited for a wedding in December. Hotel is very nice, location and view are exceptional. Service in the restaurants and bars were slow at best. In particular the pool bar/restaurant (by Adult Pool) was very poor every day during our stay. Waiters were not responsive, friendly or timely with their service. This was a common experience int he facility and we will not return to this hotel due to this issue..

Breakfast with a view! The Sea of Cortez is beautiful in the morning sunlight. With a distant view of The Arch and the boats out on the water, it's a serene, relaxing way to start the day. The resort itself was not overly crowded, the staff was friendly and accommodating. The food was authentic and delicious. All in all a wonderful trip!

We enjoyed our time at HE, they made us forget about the terrible air line service from American

Very well maintained with very good service all staff is very friendly if going to stay all vacation days in the hotel I recommend the all inclusive as its a bit pricey

Awesome hotel but the buildings are pretty far spread out from one another so the hotel provides golf carts to take you wherever you need. Extremely friendly staff always remembering my name.

after many visits i still think this place is great. included breakfast is very good. on a steep hill and service to hotel destinations with a cart was slow so if you can't walk that could be a problem. rooms have great views

Our stay was wonderful and can't wait to go back!!

hotel just 40 min far from the city and there is shuttle every 1 hours, safe area in the hotel and lots of activity there

Rooms are far apart and they could use a few more golf carts to get guests around. Overall a very nice hotel. A little far away from town though. I would stay there again.

Kilometro 7.3 Carretera Transpeninsular Cabo San Lucas BCS

Hotel highlights

  • Close to Cabo del Sol
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Hacienda Encantada Resort & Residences places you within 3 miles (5 km) of popular attractions like Monuments Beach and Cabo del Sol Golf Club. This 222-room, 4.5-star hotel has 2 outdoor pools along with a full-service spa and 5 restaurants.


Dining

There are multiple options for onsite dining with 5 restaurants, including Las Marias Restaurant, which has ocean views. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 11 AM.


Rooms

A plasma TV comes with satellite channels and a DVD player, and guests can stay connected with free WiFi. The bathroom offers hair dryers, bathrobes, and slippers. Other standard amenities include a furnished balcony or patio, a coffee maker, and a ceiling fan.


Property features

Guests of Hacienda Encantada Resort & Residences have access to a full-service spa, 2 outdoor pools, and a children's pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for MXN 1700.00 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a fitness center, a spa tub, and a sauna.

Room options

Surprise Room

King 1 | Queen 2 | Sleeps 4
from $139

Master Suite, 1 Bedroom

King 1 | Sleeps 4

Luxury Suite with Ocean or Garden View

King 1 | Queen 2 | Sleeps 4

Family Suite

King 1 | Queen 2 | Sleeps 6

Deluxe Villa, 3 Bedrooms, Private Pool, Ocean View

King 2 | Sleeps 10

Guest reviews for Hacienda Encantada Resort & Residences

Everyone (16) Couples (39) Family (22) Friends (12)
5
Everyone

By on Jan 14, 2019

Review comment responded on Jan 14, 2019

Thank you for your review! See you soon!

4
Everyone

This resort is beautiful! There is no beach though so you might have to look elsewhere if you want that. However there are several pools which were great.

By , from oklahoma city, OK on Dec 22, 2018

Review comment responded on Dec 26, 2018

First of all I would like to personally thank you for the preference to our beautiful Hacienda Encantada Resort & Spa, Thank you for your feedback. We are looking forward for your next visit!

5

nice hotel/avoid all-inclusive

Everyone

This is a very beautiful hotel and I would return but would NOT purchase the all-inclusive plan. The problem is the way the staff treat you when you have the plan. It was very noticeable at the pool bars that people paying for their drinks were getting taken care of first. And if you don't tip extra (even thought the hotel states that gratuities are included in the all-inclusive plan) the staff recognizes that and the service gets even slower.

By on Mar 29, 2018

Review comment responded on Apr 10, 2018

Dear Guest, Thank you for making the time to write this kind review. We really appreciate all your comments and will take your recommendations to improve. Hope to welcome you back soon! All the best.

5

great hotel

Everyone

We had a wonderful time. The stuff was amazing and the resort has everything you can wish for. Only bad note when you get the all inclusive package each restaurants were out of the most expensive order meal so I feel they were dishonest and should exclude meals they don't want to include with all inclusive instead of lying on the availability of the product.

By , from Las Vegas on Nov 18, 2017

3

still under construction and management issue

Everyone

The facility itself was beautiful but not all the restaurants were open and not having the shuttle open for normal business hours was frustrating. The hotel was also still under construction thankfully the workers were very professional and didn't disturb us while there. Also had issues with sales management. We did the sales pitch to get the discounted rate for activities. The sales lady first started to book us on a snorkeling trip but then was informed that the ports were closed. Then we asked her if we could do zip lining even though I was pregnant and she said that it should be no problem. We get there and the zip lining instructor informs us that I am not allowed to do any activity even ones on the ocean due to liability and our hotel knows these rules. So ended up losing two days of our trip because of this and were unable to exchange it for a bus tour because the sales group was closed until Sunday and we were leaving Tuesday morning. We did get our money back, but the whole situation was very frustrating. I want to end on a good note all the waiters, cleaners and other workers for this hotel were amazing and truly helped make a pregnant women feel special because being pregnant on this trip was not planned. Lastly the food was amazing even though only a few restaurants were open.

By , from San Antonio TX on Sep 24, 2017

5

must go !!!

Everyone

This hotel was amazing. Beautiful views, adult only pools. Front desks Meredith and the concierge were great . Cart rides to and from rooms, to any restaurant or section of grounds. Good and drinks were good. Suites by adult pool fantastic. Julio at the pool was good !

By , from san diego on Aug 16, 2017

Review comment responded on Aug 19, 2017

Thanks for staying with us. We appreciate your feedback!

5

very nice hotel. i had an ocean view. beautiful

Everyone

It was about 50 of us. We celebrated a wedding there on Saturday and on Sunday it was my wife's birthday. Everything was perfect. Weather, Food, staff I'll definitely go back

By on Jul 12, 2017

Review comment responded on Jul 15, 2017

Thank you for staying with us! We will be waiting for your next visit with arms wide open.

4

beautiful hotel, wonderful staff!

Everyone

Wonderful staff, beautiful and clean. They do everything to make you feel confortable. No beach on site but nice beaches in less than 10 min drive. Silent pool for adults and kid friendly pools too. Beautiful views! You will not regreat to stay here!

By on Apr 25, 2017

Review comment responded on Jun 16, 2017

Thanks for taking the time to write your comments. Come back soon.

3

one week stay at the hacienda encantada in cabo

Everyone

Everything was very beautiful and pleasing when we first arrived. The hotel has lots of potential. Staff were not as hospitable or as accommodating as we are used to in Mexico. Issues with booking restaurants... one of the pools had jagged tiles that cut up some of the children really bad. Staff did not appear to help the situation or show much care. The hotel is lacking entertainment. They need to have something on at least a couple nights. Perhaps even someone playing Mexican music by the fire. This combined with the lack of beach access was kind of a bummer. Food was not very good at all. Most meats came heavily salty. The pizza place was nice, but we were overall dissapinted. This is s big factor for us. The service at restaurants was terrible. Almost every time we were waiting because why forgot something. Once we ordered fries for my daughter. Our food came, but hers did not until we had long finished our meals. We had asked 3 times for the fries and were told they were coming. Often we would order a coffee and not get it.. ordered steak and it came blue rare... Everything is beautiful. The pool near the pizza bar was really nice.

By on Apr 21, 2017

Review comment responded on Jun 17, 2017

Thanks for your comments. Come back soon.

4

wonderful staff

Everyone

Everything and everyone was amazing thanks for a great vacation

By on Mar 26, 2017

Hacienda Encantada Resort & Residences

Kilometro 7.3 Carretera Transpeninsular, Cabo San Lucas, BCS 23410