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Hacienda Encantada Resort & Residences

4.5 star property

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Photo gallery for Hacienda Encantada Resort & Residences

3 outdoor pools, free cabanas, pool umbrellas
Property video
5 restaurants; breakfast, lunch, and dinner served
Couples treatment rooms, hot tub, body treatments, aromatherapy
Aerial view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Kilometro 7.3 Carretera Transpeninsular, Cabo San Lucas, BCS, 23410
  • Place, Cabo del Sol Golf
    ‪7 min walk‬
  • Place, Medano Beach
    ‪9 min drive‬
  • Place, Marina Del Rey
    ‪15 min drive‬
  • Airport, San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪45 min drive‬

Room options

View all photos for One Bedroom Master Suite

One Bedroom Master Suite | View from room

One Bedroom Master Suite

  • 1430 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Encanto Studio

In-room safe, individually decorated, individually furnished

Encanto Studio

  • Sleeps 4
  • Free WiFi

View all photos for Luxury Studio Suite

Luxury Studio Suite | In-room safe, individually decorated, individually furnished

Luxury Studio Suite

8.4 out of 10
Very good
(13 reviews)
  • Ocean view
  • 800 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds
  • Free WiFi

View all photos for Encanto Studio

Encanto Studio | In-room safe, individually decorated, individually furnished

Encanto Studio

  • Garden view
  • 462 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Villa, 2 Bedrooms, Ocean View, Poolside

Deluxe Villa, 2 Bedrooms, Ocean View, Poolside | Living area | 50-inch plasma TV with digital channels, TV, DVD player

Deluxe Villa, 2 Bedrooms, Ocean View, Poolside

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 2368 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Deluxe Villa, 3 Bedrooms, Private Pool, Ocean View

Deluxe Villa, 3 Bedrooms, Private Pool, Ocean View | Terrace/patio

Deluxe Villa, 3 Bedrooms, Private Pool, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 3131 sq ft
  • 3 bedrooms
  • Sleeps 10
  • 2 King Beds, 2 Queen Beds and 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Deluxe Villa, 2 Bedrooms, Ocean View, Poolside

In-room safe, individually decorated, individually furnished

Deluxe Villa, 2 Bedrooms, Ocean View, Poolside

  • Sleeps 8
  • Free WiFi

View all photos for Luxury Studio Suite

In-room safe, individually decorated, individually furnished

Luxury Studio Suite

  • Sleeps 4
  • Free WiFi

View all photos for Premium Suite, 2 Bedrooms, 2 Bathrooms

Premium Suite, 2 Bedrooms, 2 Bathrooms | Terrace/patio

Premium Suite, 2 Bedrooms, 2 Bathrooms

9.0 out of 10
Wonderful
(2 reviews)
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Family Suite

Family Suite | In-room safe, individually decorated, individually furnished

Family Suite

  • 1600 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds
  • Free WiFi

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Private beach, sun loungers, beach umbrellas, beach towels

El Encanto All Inclusive Resort at Hacienda Encantada

Cabo San Lucas
  • On private beach
  • Pool
  • Breakfast included
  • All inclusive
8.8 out of 10, Excellent, 1,000 reviews
$344 nightly
The price is $417
Jul 1 - Jul 2
Total with taxes and fees
El Encanto All Inclusive Resort at Hacienda Encantada

About the neighborhood

Cabo San Lucas

Cabo del Sol Golf is within a mile (2 km) of Hacienda Encantada Resort & Residences, and other popular attractions like Monuments Beach are within a few miles (5 km). This 222-room, 4.5-star hotel has 3 outdoor pools along with a full-service spa and a free water park.

What's nearby

  • Cabo del Sol Golf - 7 min walk - 0.4 miles
  • Medano Beach - 9 min drive - 3.6 miles
  • Santa Maria Beach - 10 min drive - 5.0 miles
  • Cabo San Lucas Bay - 11 min drive - 2.7 miles
  • Marina Del Rey - 15 min drive - 7.4 miles

Getting around

  • Los Cabos Intl. Airport (SJD) - 38 min drive

Restaurants

  • ‪Fresko - ‬8 min drive
  • ‪Sunset Da Mona Lisa - ‬12 min drive
  • ‪Pitahayas Restaurant - ‬7 min drive
  • ‪Estrella Restaurante - ‬13 min drive
  • ‪Tomatoes - ‬7 min drive

About this property

Hacienda Encantada Resort & Residences

Hacienda Encantada Resort & Residences features a full-service spa, 3 outdoor pools, and a free water park. Onsite parking is available, both free self and paid valet parking (USD 12 per day)—also useful is an airport shuttle (available 24 hours) for USD 85.00 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and dry cleaning/laundry. Other amenities at this beach hotel include a children's pool, a gym, and a sauna.
50-inch plasma TVs come with digital channels and DVD players, and guests can stay connected with free WiFi. Bathrooms have hair dryers, bathrobes, and slippers. Furnished balconies or patios, coffee makers, and ceiling fans are also available.
An outdoor tennis court and a complimentary water park are featured at the hotel. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

Children under 18 years old are not allowed in the fitness facility or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a hot tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 15 km
  • Casino shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Secured, uncovered valet parking on site (USD 12 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 25 for adults and USD 12.50 for children
  • 3 swim-up bars
  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Patio
  • La Pergola Restaurant
  • La Trajinera Restaurant
  • Las Marias Restaurant
  • Los Riscos Mesquite Grill

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Bicycle rentals
  • Children's club
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Gym
  • Hiking/biking trails
  • Horseback riding/rentals
  • Hot tub
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • DVD player
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Free pool cabanas
  • Garden
  • On the waterfront
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Grab bar in shower
  • Pool access ramp on site
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 buildings
  • 5 floors
  • Built in 2007
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 50-inch plasma TV with premium digital channels
  • DVD player

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, key retrieval

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for USD 270.0 per night
  • Cribs/infant beds are available for USD 270.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 4.76 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 25 for adults and USD 12.5 for children
  • Airport shuttle fee: USD 85.00 per vehicle (one-way, maximum occupancy 4)
  • Uncovered valet parking fee: USD 12 per day (in/out privileges)
  • Crib (infant bed) fee: USD 270.0 per night
  • Rollaway bed fee: USD 270.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4:00 PM—-midnight
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.

Additional information about polices, regulations, and more:

  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Hacienda Encantada
Hacienda Encantada Cabo San Lucas
Hacienda Encantada Resort
Hacienda Encantada Resort Cabo San Lucas
Hacienda Encantada Hotel Cabo San Lucas
Hacienda Encantada Resort & Spa Cabo San Lucas, Los Cabos
Hacienda Encantada Resort And Spa
Hacienda Encantada Resort & Spa Cabo San Lucas Los Cabos
Hacienda Encantada Resort Residences
Hacienda Encantada Resort
Hacienda Encantada Resort Residences
Hacienda Encantada Resort & Residences Hotel
Hacienda Encantada Resort & Residences Cabo San Lucas
Hacienda Encantada Resort & Residences Hotel Cabo San Lucas
Hacienda Encantada Resort A La Carte All Inclusive Optional

Frequently asked questions

Are free cancellation options available at Hacienda Encantada Resort & Residences?

Hacienda Encantada Resort & Residences provides free cancellation on select room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Hacienda Encantada Resort & Residences?

As of Jun 19, 2026, prices found for a 1-night stay for 2 adults at Hacienda Encantada Resort & Residences on Jul 1, 2026 start from $189, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Hacienda Encantada Resort & Residences?

This hotel is located in Cabo San Lucas, just steps from Islands and Protected Areas of the Gulf of California. You'll also find Cabo del Sol Golf and Santa Maria Beach within a short drive.

Will I be able to park at Hacienda Encantada Resort & Residences?

Yes, self parking is offered for free at the hotel. Valet parking is available for USD 12 per day with in/out privileges. Wheelchair-accessible parking is also available for guests.

Is there a spa at Hacienda Encantada Resort & Residences?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, hot stone massages, aromatherapy, and body wraps.

Does Hacienda Encantada Resort & Residences have luxury amenities?

Yes, guests can indulge in luxuries such as a free water park, an ocean-view restaurant, and beachside massages at this hotel.

Does Hacienda Encantada Resort & Residences feature a casino?

No, Hacienda Encantada Resort & Residences doesn't have a casino.

Is there an indoor pool at Hacienda Encantada Resort & Residences?

No, this hotel doesn't have an indoor pool; however, there are 3 outdoor pools and a hot tub.

What amenities will couples enjoy at Hacienda Encantada Resort & Residences?

This waterfront hotel offers many amenities for couples, including in-room massages as well as an ocean-view restaurant and 3 outdoor pools.

Are there hot tubs at Hacienda Encantada Resort & Residences?

No, but guests can enjoy a sauna at this hotel.

Does Hacienda Encantada Resort & Residences have a restaurant that serves breakfast?

Yes, Hacienda Encantada Resort & Residences has 5 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Hacienda Encantada Resort & Residences allow pets to stay for free?

No, pets and service animals aren't allowed at Hacienda Encantada Resort & Residences.

Are there connecting rooms at Hacienda Encantada Resort & Residences?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

How close is the airport from Hacienda Encantada Resort & Residences?

The closest major airport to Hacienda Encantada Resort & Residences is Los Cabos Intl. Airport (SJD), which is 23.8 mi away (38 minutes by car).

Can I book a room with a balcony at Hacienda Encantada Resort & Residences?

Yes, every guestroom at Hacienda Encantada Resort & Residences comes with a furnished balcony/patio and some offer ocean and garden views.

Does Hacienda Encantada Resort & Residences have a wedding venue on site?

There are wedding services available at Hacienda Encantada Resort & Residences if that's in your vacation plans.

Hacienda Encantada Resort & Residences Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 534 out of 1000 reviews
Rating 8 - Good. 266 out of 1000 reviews
Rating 6 - Okay. 96 out of 1000 reviews
Rating 4 - Poor. 42 out of 1000 reviews
Rating 2 - Terrible. 62 out of 1000 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Francisco

Liked: Cleanliness, amenities, property conditions & facilities
Great place at very reasonable prices
Stayed 5 nights in Jan 2026
Verified

8/10 Good

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
Staff treated guests very well
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Carrie

Liked: Cleanliness, amenities, property conditions & facilities
The resort is beautiful and staff is great!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Hacienda Encantada was incredible. The property is gorgeous. Our first morning, we went to the breakfast restaurant where the staff seated us near edge of the balcony in hopes that we may get to see some whales in the water below. Sure enough, as we were enjoying our breakfast we spotted several whales breaching the water. My kids' jaws just about hit the floor
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Stephen Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, this resort is outstanding. Although a pretty minor inconvenience, and despite being all-inclusive guests, having to sign for everything (even a bottle of water) was frustrating at times. It was an excessive waste of our time as well as for the servers.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at this beautiful hotel!
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at Hacienda Encantada and we had a great experience, we will definitely be going back!
Beautiful views from the hammock area.
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Sharon

Liked: Cleanliness, amenities, property conditions & facilities
Staff very friendly and helpful! Clean rooms well appointed. There is no beach to walk but you can watch the whales go by. We did the all inclusive and worth it as prices are high at the restaurants.
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Michael Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice views and staff
Stayed 6 nights in Jun 2025
Verified

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vegetation/flowers/hedges were beautiful and professionally maintained. The buildings of the resort were walkable but we greatly appreciated the golf cart service which was quick and frequent. The maps and directions were well laid out. The staff was incredible, the ala carte dining was top notch! From check in to check out, we had amazing service.
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

melissa michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing and the service was top notch. We had such a great time here.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort.
Stayed 5 nights in Mar 2025
Verified

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities
Clean and nice
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with a great location, close to downtown and the Marina.
Stayed 6 nights in Jun 2025
Verified

8/10 Good

Kent

Liked: Cleanliness, amenities, property conditions & facilities
Our stay was wonderful, our room and views were awesome, very clean, we plan on going back and staying there again at some point.
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

kolaleh m

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence, best service and amazing staff
Stayed 6 nights in Jul 2025
Verified

10/10 Excellent

dominique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and good
Stayed 6 nights in Oct 2025
Verified

8/10 Good

Louisa

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great resort
Stayed 3 nights in Sep 2023
Verified

10/10 Excellent

Mary

Liked: Cleanliness, amenities, property conditions & facilities
The property is beautiful and well maintained.
Stayed 5 nights in May 2025
Verified

10/10 Excellent

Oswaldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Verry nice property pools are amazing i would stay there again
Stayed 1 night in Nov 2024
Verified

2/10 Terrible

David

Liked: Amenities
Disliked: Property conditions & facilities
Awful check-in and can't eat at most of restaurants. Extra fees for room cleaning. The all inclusive on Expedia doesn't include room service or their premium all inclusive.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a lot of activities for adults and kids. The kid pool is amazing, I will add adult chairs and lounges in the kids area because moms would love you have their kids runing while they rest. Property is super well staffed, the food is ok and the location is amazing.
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Expect to be upselled on the property to join the VIP membership and the activities packages. Food on the resort was good but pricey. They do not allow Ubers or Lyfts on the property. Expect to pay for taxis and shuttle services
Stayed 5 nights in Aug 2025
Verified

2/10 Terrible

Christopher Alexis

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel itself is beautiful and the views are absolutely amazing. The location and scenery make it a really special place, and we truly enjoyed that part of the stay. Unfortunately, the service did not match the quality of the hotel. The attention from the receptionists, Blanca and Paulina, was not pleasant and felt unhelpful. In addition, the service from Juan at the pool was also disappointing and unprofessional. To make matters worse, when I had already left the property, they contacted me and asked me to come back to pick up my deposit because they had made a mistake. It was inconvenient and poorly handled. Because of the poor service we experienced, I would not return to this hotel and I cannot recommend it to others. The property itself is beautiful, but the reception service was honestly the worst part of the experience and completely ruined what could have been a great stay.
Stayed 2 nights in Feb 2026