Awesome stay.
Pool is great and friendly staff
First let me say the staff was amazing they went above and beyond my expectations. The safety taken with precautions was excellent. I felt safer there than at home. Thank you Carmen for a lovely breakfast, Miguel at poolside, Oswen for dinner. Will be returning.
It was very nice. Didn’t like the “not much beach” feature and the distance from town
This resort is beautiful! There is no beach though so you might have to look elsewhere if you want that. However there are several pools which were great.
This is a very beautiful hotel and I would return but would NOT purchase the all-inclusive plan. The problem is the way the staff treat you when you have the plan. It was very noticeable at the pool bars that people paying for their drinks were getting taken care of first. And if you don't tip extra (even thought the hotel states that gratuities are included in the all-inclusive plan) the staff recognizes that and the service gets even slower.
We had a wonderful time. The stuff was amazing and the resort has everything you can wish for. Only bad note when you get the all inclusive package each restaurants were out of the most expensive order meal so I feel they were dishonest and should exclude meals they don't want to include with all inclusive instead of lying on the availability of the product.
The facility itself was beautiful but not all the restaurants were open and not having the shuttle open for normal business hours was frustrating. The hotel was also still under construction thankfully the workers were very professional and didn't disturb us while there. Also had issues with sales management. We did the sales pitch to get the discounted rate for activities. The sales lady first started to book us on a snorkeling trip but then was informed that the ports were closed. Then we asked her if we could do zip lining even though I was pregnant and she said that it should be no problem. We get there and the zip lining instructor informs us that I am not allowed to do any activity even ones on the ocean due to liability and our hotel knows these rules. So ended up losing two days of our trip because of this and were unable to exchange it for a bus tour because the sales group was closed until Sunday and we were leaving Tuesday morning. We did get our money back, but the whole situation was very frustrating. I want to end on a good note all the waiters, cleaners and other workers for this hotel were amazing and truly helped make a pregnant women feel special because being pregnant on this trip was not planned. Lastly the food was amazing even though only a few restaurants were open.
This hotel was amazing. Beautiful views, adult only pools. Front desks Meredith and the concierge were great . Cart rides to and from rooms, to any restaurant or section of grounds. Good and drinks were good. Suites by adult pool fantastic. Julio at the pool was good !
It was about 50 of us. We celebrated a wedding there on Saturday and on Sunday it was my wife's birthday. Everything was perfect. Weather, Food, staff I'll definitely go back
Wonderful staff, beautiful and clean. They do everything to make you feel confortable. No beach on site but nice beaches in less than 10 min drive. Silent pool for adults and kid friendly pools too. Beautiful views! You will not regreat to stay here!
Everything was very beautiful and pleasing when we first arrived. The hotel has lots of potential. Staff were not as hospitable or as accommodating as we are used to in Mexico. Issues with booking restaurants... one of the pools had jagged tiles that cut up some of the children really bad. Staff did not appear to help the situation or show much care. The hotel is lacking entertainment. They need to have something on at least a couple nights. Perhaps even someone playing Mexican music by the fire. This combined with the lack of beach access was kind of a bummer. Food was not very good at all. Most meats came heavily salty. The pizza place was nice, but we were overall dissapinted. This is s big factor for us. The service at restaurants was terrible. Almost every time we were waiting because why forgot something. Once we ordered fries for my daughter. Our food came, but hers did not until we had long finished our meals. We had asked 3 times for the fries and were told they were coming. Often we would order a coffee and not get it.. ordered steak and it came blue rare... Everything is beautiful. The pool near the pizza bar was really nice.
Everything and everyone was amazing thanks for a great vacation
Customer service and attentiveness is non-existence. Front Desk is slow and very rude, closed me out on Sunday when my check out day was Monday and wanted me to walk all the way to them to fix an issue they created. On my check out day I got an email stating I will be checking in again in a few days. NOT a true all inclusive. No room service, no liquor in room(water and beer only), basically you get the bare minimal. Location is gorgeous but not worth it with horrible staff and not a true all inclusive experience.
Visited for a wedding in December. Hotel is very nice, location and view are exceptional. Service in the restaurants and bars were slow at best. In particular the pool bar/restaurant (by Adult Pool) was very poor every day during our stay. Waiters were not responsive, friendly or timely with their service. This was a common experience int he facility and we will not return to this hotel due to this issue..
Located 2.5 mi (4 km) from Monuments Beach, Hacienda Encantada Resort & Residences is within a 10-minute drive of other popular attractions like Las Viudas Beach. This 222-room, 4.5-star hotel has 2 outdoor pools along with a full-service spa and 5 restaurants.
There are multiple options for onsite dining with 5 restaurants, including Las Marias Restaurant, which has ocean views. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe. Buffet breakfast is offered for a fee each morning from 7:00 AM to 11:00 AM.
50-inch plasma TVs come with digital channels and DVD players, and guests can stay connected with free WiFi. Bathrooms have hair dryers, bathrobes, and slippers. Furnished balconies or patios, coffee makers, and ceiling fans are also available.
Guests of Hacienda Encantada Resort & Residences have access to a full-service spa, 2 outdoor pools, and a children's pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for MXN 1700.00 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this beach hotel include a gym, a sauna, and free WiFi in public areas.
Awesome stay.
Pool is great and friendly staff
Thank you so much for your kind comments. I will make sure to pass them on to management. Kind Regards
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We hope to have you back here at our Hacienda Encantada very soon!
Dear Guest, Thank you very much for your feedback! We hope to see you in the future again!
First let me say the staff was amazing they went above and beyond my expectations. The safety taken with precautions was excellent. I felt safer there than at home. Thank you Carmen for a lovely breakfast, Miguel at poolside, Oswen for dinner. Will be returning.
Dear Valued Guest, Thank you for taking the time to share your experience in such detail. We very much appreciate your feedback and gracious words. We truly appreciate all your comments. Looking forward to welcome you back soon. All the best
It was very nice. Didn’t like the “not much beach” feature and the distance from town
We're sorry to hear your experience wasn't 100% pleasant, be sure our intentions are always to provide you with a unique vacation experience. We really appreciate your feedback and be sure we will take your recommendations to become better. Overall, we hope you had a wonderful time at Cabo and we look forward to welcoming you back. All the best.
Dear Guest, Thank you for your previous stay with us. Looking forward to host another vacations with us. Kind regards!
Thank you for your review! See you soon!
This resort is beautiful! There is no beach though so you might have to look elsewhere if you want that. However there are several pools which were great.
First of all I would like to personally thank you for the preference to our beautiful Hacienda Encantada Resort & Spa, Thank you for your feedback. We are looking forward for your next visit!
Dear sir/Madame: I would like to personally thank you for staying with us at Hacienda Encantada Resorts & Residences, we feel very honored to read your comments and realize that our job and duties related to your satisfaction were accomplished. We look forward to receive you soon!