The front desk worker was horrible. Poor poor customer service. Stay away from this place.
Staff was not friendly at all, they were knocking on the room door, rushing me out prior to check out, very rude. Parking lot is small and was crowded.
Nice stay, maybe even number of pillow on the bed (4).
Room is clean. However, there is no in-room microwave or hair dryer. If you need one, you need to go to the front desk and ask. During my stay, the TV was not working at all. Luckily, I don't watch TV much, but there is no way for me to connect my laptop to the TV either...bummer.
They could change sheets everyday. Also they need microwaves in the rooms.
They have smoking rooms and an adult channel. I didn't like that they told my boyfriend's cousin he couldn't come to our room
Room was big but had fleas!!! They need to get rid of the carpet and put hardwood floors
Nice clean room and bathroom. Staff helped when we lost our card and provided a new one. Not a luxury place, but you get what you pay for. They also offer smoking rooms which is nice
It was fine for just a night, but the staff were unfriendly and there was a fee for any hour extra after checkout. However, the email confirmation said 11:30am although when I called the front desk he said 11:00am. There was barely any extras especially a dryer. The wall in the bathroom had a huge crack that should be fixed. It looked like from an earthquake.
Had no problems checking in. It was fast and easy checkout. Nice and quiet atmoshere.
False advertisement by Orbitz and hotel. Hotel is rated as a 3.2 Star. It is a 2 Star at best. I booked a room for 5 people and the biggest room has 2 double beds with no rollaway options and barely enough room for 3 people.
The room was clean, but management/staff was extremely rude and not helpful what so ever. Will not be staying here ever again.
Omg the hotel was beautiful nice clean and very updated place i felt like I had paid so littlle for such a beaufiful place it was worth every money spent. Nice staff and helpful i loved the room decor and furniture
everything went wrong bad experience from the very begining...
Located in Walnut Valley, Walnut Inn & Suites West Covina is a leisurely stroll from sights such as Del Norte Park and West Covina City Hall. This 56-room motel welcomes guests with conveniences like free in-room WiFi, free self parking, and coffee/tea in a common area.
Guests can expect free WiFi and 42-inch flat-screen TVs with cable channels. Pillowtop beds grant a restful night's sleep and bathrooms offer free toiletries.
Guests of Walnut Inn & Suites West Covina enjoy free WiFi in public areas, coffee in a common area, and a TV in a common area. If you decide to drive, there's free parking. Front-desk staff are standing by 24/7 to assist with any requests. This motel also has a vending machine.
The front desk worker was horrible. Poor poor customer service. Stay away from this place.
Staff was not friendly at all, they were knocking on the room door, rushing me out prior to check out, very rude. Parking lot is small and was crowded.
We are sorry you are unhappy. Please provide your name and date of stay so we can investigate this matter further Thank You
Nice stay, maybe even number of pillow on the bed (4).
Room is clean. However, there is no in-room microwave or hair dryer. If you need one, you need to go to the front desk and ask. During my stay, the TV was not working at all. Luckily, I don't watch TV much, but there is no way for me to connect my laptop to the TV either...bummer.
They could change sheets everyday. Also they need microwaves in the rooms.
They have smoking rooms and an adult channel. I didn't like that they told my boyfriend's cousin he couldn't come to our room
We are definitely sorry you are unhappy. Can you please provide a detailed description of what went wrong so we can investigate this matter further. Please provide your full booking name along with room number for us to expedite this process. Thank you, and again sorry for any inconvenience