They have ants all over the hotel. DO NOT STAY HERE!!!! I had to leave and I lost out on money, they we’re very rude!!!
Not the best for the price that was paid. The only good thing about this stay was the front desk. Nice and courteous. When I walked in, the trash bin outside was overflowing of trash. Check in is nice and pretty straightforward. Room was decent. Although I don't think we had bed sheets just 2 very thin bed coverings. The only good thing about the room was good Air conditioning. There were ants all over the kitchen counter and side table. Not the cleanest. Had to go to the front desk to grab towels and bathroom necessities as there were none in the room. Very down to the bones if you will, but it is alright just for 1 night. Would definitely tell people to NOT stay here though. Cleanliness, this isn't it.
Room and bathroom were both extremely dirty and trouble with the key upon check in
Freeway friendly., Hotel has very dark hallways!,A lot of homeless people hanging around, & lack of security!
Working nights, the staff and Patty has been amazing to work with
it is a no frills property which works well for those on a budget
The stuff really frendly the room with kitchen is the best thing ever when you are in vacation you always killing your liver by eating out at the extended stay america you can safe your liver and cook an healty meal
There was a refrigerator in room but not working. Just granola bars and coffee were served as breakfast. There wasn’t any lotion or conditioner.
Worst stay. Water was not coming in bathroom. Room service wasnt availabe. Breakfast was joke. Room was stinking.
I love this place is feel like home the stuff is really frendly
The outside of the hotel smelled of urine. The inside hallways were riddled with dirty dishes and pans. The floors were not vacuumed for days. The beds would roll around on the floor because they werent locked down.
Quick stay and the property and room was clean. Staff was friendly and helpful. Will stay again.
1. parking lot is scattered with trash. 2. Plates and pots are in the hallway not collected until the next day. 3. shower water is small and cold.
While the hotel accommodates people traveling with animals, they do not properly clean the rooms. Ours reaked of animal urine. Hotel was unable to move us to another room. We asked someone come clean the room the next morning. We returned that evening and towels were still on the floor and no one had been up to clean. Will never stay here again
I like everything was clean and nice the people at the front desk we're very helpful. The guy who check me in was also nice .
Nice and quiet. The staff was great. Everything was easy to access.
Teresa was great at the front desk! She truly cared about providing good service
I didn’t like that front desk wouldn’t answer the phone. Then to top it off our sheets had blood on them.
Located within a mile (2 km) of Santa Anita Park, Extended Stay America - Los Angeles - Arcadia is within 2 miles (3 km) of Methodist Hospital. The 122 rooms at this hotel include kitchenettes, refrigerators, and microwaves.
The 122 air-conditioned rooms feature kitchenettes with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.
Extended Stay America - Los Angeles - Arcadia features free WiFi in public areas, coffee in a common area, and laundry facilities. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include barbecue grills and a picnic area.
They have ants all over the hotel. DO NOT STAY HERE!!!! I had to leave and I lost out on money, they we’re very rude!!!
Not the best for the price that was paid. The only good thing about this stay was the front desk. Nice and courteous. When I walked in, the trash bin outside was overflowing of trash. Check in is nice and pretty straightforward. Room was decent. Although I don't think we had bed sheets just 2 very thin bed coverings. The only good thing about the room was good Air conditioning. There were ants all over the kitchen counter and side table. Not the cleanest. Had to go to the front desk to grab towels and bathroom necessities as there were none in the room. Very down to the bones if you will, but it is alright just for 1 night. Would definitely tell people to NOT stay here though. Cleanliness, this isn't it.
Thank you for being our guest. We regret you felt we did not merit the rate you paid and are sorry for the cleanliness issues you encountered in your suite. Your feedback has been discussed with our team to address the problems you outlined. On a positive note, we are glad you were impressed with our front desk associates. We value your business and hope you will return so we can make it up to you. Sincerely, Hotel Management
Room and bathroom were both extremely dirty and trouble with the key upon check in
Thank you for reviewing our hotel. We apologize for the cleanliness issues you encountered in your room and regret the disappointment it caused. Your feedback has been shared with our housekeeping associates to ensure this does not happen again. We are also sorry for the inconvenience you had with your key card, and we will address it with the appropriate team. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
Freeway friendly., Hotel has very dark hallways!,A lot of homeless people hanging around, & lack of security!
Thank you for being our guest. We regret the inconvenience you had due to our other guests and that you felt unsafe while you were here. Please know our top priority is the safety and security of our guests, and our team is reliable and well trained. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
Working nights, the staff and Patty has been amazing to work with
Thank you for staying with us at Extended Stay America. It was terrific to read Patty made your stay more comfortable. Making our guests feel right at home is what [team member name] loves to do, so we really appreciate your comments, and we will pass them along. We hope you will consider us home the next time you are in Los Angeles. Sincerely, Hotel Management
it is a no frills property which works well for those on a budget
Thank you for being our guest. We are pleased overall you enjoyed your stay and found us to be a good value. We appreciate your business and hope you will come back to stay with us soon. Sincerely, Hotel Management
The stuff really frendly the room with kitchen is the best thing ever when you are in vacation you always killing your liver by eating out at the extended stay america you can safe your liver and cook an healty meal
Thank you for taking the time to write a review about your stay with us at Extended Stay America. We are glad to read you liked your comfortable suite and fully equipped kitchen, along with our friendly associates. It was our pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management
There was a refrigerator in room but not working. Just granola bars and coffee were served as breakfast. There wasn’t any lotion or conditioner.
Thank you for your review of your recent stay. We apologize for the issues in your suite. We are working with our housekeeping and maintenance teams so that they are more diligent going forward. We are also sorry our selections at our complimentary grab-and-go breakfast did not live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Worst stay. Water was not coming in bathroom. Room service wasnt availabe. Breakfast was joke. Room was stinking.
Jay, thank you for being our guest. We are sorry for the issues you encountered in your room. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. It is also disappointing to know you were unhappy with our grab-and-go breakfast. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
I love this place is feel like home the stuff is really frendly
Thank you for your positive feedback about your experience. Here at Extended Stay America, we take pride in creating a memorable, exceptional 'home away from home' for our guests. So we are thrilled to hear our team provided great service. We look forward to seeing you again soon. Sincerely, Hotel Management
Thank you for your review. We apologize for the insects you encountered. Our pest control provider has serviced the hotel, and we are working to ensure such issues do not happen in the future. We are also sorry you did not experience our staff at their best. Your feedback is important to us, and we will use it to improve our services going forward. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management