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Embassy Suites by Hilton Valencia - Downtown

3.5 out of 5.0

Recent guest reviews

Our family had a great time we liked the hotel room set up and the rooms were nice and clean. The staff was very nice and helpful. The breakfast was great!

The first room the air conditioner wasn't working they quickly gave us another room that was great

Nice hotel close to the 405 expressway. Great breakfast.

Nice, clean hotel. Omlet men were great at their jobs.

Overall great hotel but unpleasant thing about our stay is the fold out sofa, not very comfortable and you can feel the springs. Also the hallways were very closed in after the open area overlooking the main lobby/eating area, with the dividing doors in between, it felt like you were in a separate hotel.

Very nice place to stay in Valencia. Clean, well equipped and decorated suites, friendly helpful staff, great breakfast, happy hour. Good location. Easy on/off freeway.

Warm welcoming atmosphere with friendly staff. Close to six flags and who doesn't like free breakfast. 10/10 food was amazing.

Generally very nice, a good value. They were extremely busy because of Sand Fire evacuations, but nevertheless met all my needs promptly.

Stayed two nights. Everything was good. The only thing I had a problem with was having to pay eight dollars for parking at the hotel.

The hotel was very expensive, but showing its age. A bit wornaround the edges. We purchased a room for 3 adults. Specifically asked about the pull out bed. I was told that it was comfortable with no complaints. Here's a complaint now. it is not suitable for any adult to sleep on. With the cost of the room being so high, we expected three adults to get a good night's sleep instead we ended up piling on comforters to make it anything approaching comfortable. I have stayed here several times before, as I am a frequent traveler down south. I was disappointed.

Embassy Suites is our preferred place to stay when we're traveling. We've stayed at your facilities numerous times and we haven't been disappointed yet. Everything about the hotel is top notch and we really enjoy staying with you. Of course, you can't beat the Happy Hour either. We love Embassy Suites!!!!

Hotel was a nice location if traveling to Six Flags however for the price paid they need to replace ALL sleeper sofa matresses ASAP. Horrible matressesuncomfort

I loved the hotel; the staff was very friendly and the spa was amazing. I would suggest maybe stocking the rooms to completion. My husband and I had a room on the first, while my parents were a floor above. Their room had a do not disturb sign, information about what you could get at the front desk, and they received more information in their check in package. Also the house-keeping staff should knock first then wait for a response, rather than barge in the room. It was a bit unnerving to have the staff walk in on my husband and I... That said, I loved the kitchen staff, they were PHENOMENAL! The front desk was very helpful and they were very attentive to our concerns. (I did not complain about the house- keeping) for the most part. The hotel had some wear and tear but we were not there to look at the furniture. It's a great place to spend a few nights. I would stay there a week! Excellent location. I would recommend it overall. (3.5)

The hotel is fine, the staff were very nice, the included breakfast was fine. The real problem were the beds. The king bed was old and fairly uncomfortable and the pillows were horrible. Thin little worn out things. One of the big advantages of the Embassy Suites is you have a fold out couch in the main room for the kids. This was completely unacceptable. The mattress was too thin and when you laid down on it the support bar was right in your back. Fold out couches do not have to be this uncomfortable. Hilton can do much better.

friendly staff free daily hot breakfast ( good omelette) Complimentary snacks and drinks in the afternoon. Only draw back is it is located in the middle of no where near shops and restaurants.. but super close to the Six Flags.( free shuttle service)

We really enjoyed our stay. Everything was great, rooms were clean. Cooked to order breakfast and evening reception are the highlights of this hotel chain.

The hotel was conveniently located by Six Flags Magic Mountain. The breakfast buffet had enough variety to make it more than satisfactory. And although they cleaned our room very well, on a daily basis - the carpet in our room had large stains. And the carpets in the hotel hallways had very big stains thru out. Really surprising, because this locale, is more for the business sector, and I just didn't think I'd see this at this type of hotel. I'd stay here again, although, I wasn't thrilled with the overall experience here. If you have small children, that crawl around on the floor - I'd probably recommend that you look elsewhere.

I loved the hotel; the staff was very friendly and the spa was amazing. I would suggest maybe stocking the rooms to completion. My husband and I had a room on the first, while my parents were a floor above. Their room had a do not disturb sign, information about what you could get at the front desk, and they received more information in their check in package. Also the house-keeping staff should knock first then wait for a response, rather than barge in the room. It was a bit unnerving to have the staff walk in on my husband and I... That said, I loved the kitchen staff, they were PHENOMENAL! The front desk was very helpful and they were very attentive to our concerns. (I did not complain about the house- keeping) for the most part. The hotel had some wear and tear but we were not there to look at the furniture. It's a great place to spend a few nights. I would stay there a week! Excellent location. I would recommend it overall.

I stayed here with members of a wedding party, although that was not planned through the hotel. The hotel was convenient to everywhere we needed to travel. It was clean, nice, and the breakfast was the most amazing free breakfast in the history of hotels. The manager's reception is great too. The staff was friendly and helpful. The only draw back is that the hotel does not have bathtubs in king size rooms. My other half prefers baths so he was slightly disappointed. The showers were very nice size, though so I was happy with them.

The room setup was awesome as the bedroom was separate from the living area--couch, chair and tv, a desk, and kitchenette kind of area. The fitness room was adequate for a quick weekend workout. The open bar at night was a terrific surprise--endless complimentary draft beers and well drinks. The complimentary breakfast was good too. Omelettes made to order and a decent selection of food at the self-serve area. Dinner from the kitchen was also satisfying: a bit pricy but still good; and coupled with the free drinks from the bar it is actually well worth it. The setup of the freeway and the roads makes it difficult to navigate the area at first.

Room options

King Suite nonsmoking

King 1 | Sleeps 4

Two Doubles Suite non-smoking

Full 2 | Sleeps 6

King Executive Suite

King 1 | Sleeps 4

Guest reviews for Embassy Suites by Hilton Valencia - Downtown

Everyone (7) Couples (15) Family (20) Other (1) Friends (4)
5
Everyone

Our family had a great time we liked the hotel room set up and the rooms were nice and clean. The staff was very nice and helpful. The breakfast was great!

By on Aug 24, 2017

Review comment responded on Aug 31, 2017

Dear Valued Guest, Thank you so much for taking the time to complete this review. We are glad that you enjoyed our hotel and amenities! We would love to have you visit again! Thank you!

5

great stay

Everyone

The first room the air conditioner wasn't working they quickly gave us another room that was great

By , from phoenix on Aug 24, 2017

Review comment responded on Sep 19, 2017

Dear Valued Guest, Thank you for taking the time to fill out this survey. We are sorry to hear that your original room had an issue, but we are glad to hear the room we moved to was satisfactory. We hope to see you again soon! Thank you.

4

convenient location

Everyone

Nice hotel close to the 405 expressway. Great breakfast.

By , from kentucky on Jul 15, 2017

5

valencia

Everyone

Nice, clean hotel. Omlet men were great at their jobs.

By on Jul 8, 2017

Review comment responded on Jul 13, 2017

We greatly appreciate your feedback. Your comments will be shared with our Breakfast team!

5

family vacation

Everyone

Overall great hotel but unpleasant thing about our stay is the fold out sofa, not very comfortable and you can feel the springs. Also the hallways were very closed in after the open area overlooking the main lobby/eating area, with the dividing doors in between, it felt like you were in a separate hotel.

By , from Hawaii on Apr 6, 2017

5

nice place to stay

Everyone

Very nice place to stay in Valencia. Clean, well equipped and decorated suites, friendly helpful staff, great breakfast, happy hour. Good location. Easy on/off freeway.

By , from Monterey, CA on Apr 5, 2017

5
Everyone

Warm welcoming atmosphere with friendly staff. Close to six flags and who doesn't like free breakfast. 10/10 food was amazing.

By on Mar 31, 2017

5

spacious rooms, gracious staff

Families

Generally very nice, a good value. They were extremely busy because of Sand Fire evacuations, but nevertheless met all my needs promptly.

By , from Napa on Jul 27, 2016

5

clean room.

Families

Stayed two nights. Everything was good. The only thing I had a problem with was having to pay eight dollars for parking at the hotel.

By on Oct 6, 2015

4

a little disappointing.

Couples

The hotel was very expensive, but showing its age. A bit wornaround the edges. We purchased a room for 3 adults. Specifically asked about the pull out bed. I was told that it was comfortable with no complaints. Here's a complaint now. it is not suitable for any adult to sleep on. With the cost of the room being so high, we expected three adults to get a good night's sleep instead we ended up piling on comforters to make it anything approaching comfortable. I have stayed here several times before, as I am a frequent traveler down south. I was disappointed.

By on Sep 22, 2015