TV remote noy working. Front dest staff not very friendly
We will definitely stay at this hotel again!!
Clean nice space friendly welcoming staff. Not far from food or the park
Breakfast was good , rooms were little small plus they charge you for parking so be careful.
Great location. Quiet and clean.
Flight was canceled and couldn’t make it. Manager refused to refund when I could clearly could not physically stay there. Would not recommend this hotel, cause they refused to provide a refund since my flight was cancelled. This brand is forever tarnished and I will book with a competitor when I visit that area again. Manager was rude as well.
The breakfast was better than I was expecting.
The hotel is clean and friendly staff. Laundry room available. Kid friendly. Breakfast is great. Coffee is good. Swimming pool available. Felt safe.
Very clean and awesome staff
Dirty
It is old, filthy and not well maintained.
Breakfast was nice
I liked the overall Cleanliness and helpful/friendly staff. Parking should be free.
Embassy Suites by Hilton Valencia places you within a few miles (5 km) of Scratch and Valencia Country Club. This 3.5-star hotel has 156 guestrooms and offers conveniences like free breakfast, an outdoor pool, and a 24-hour gym.
Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or make new friends at the free daily manager's reception.
Guests can expect WiFi, wired internet, and flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and designer toiletries. Sofa beds, refrigerators, and microwaves are other standard amenities.
Guests of Embassy Suites by Hilton Valencia have access to an outdoor pool, a 24-hour gym, and a spa tub. Self parking is available for USD 15.00 per night. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-in.
TV remote noy working. Front dest staff not very friendly
We will definitely stay at this hotel again!!
Thanks
Clean nice space friendly welcoming staff. Not far from food or the park
Thanks
Thank you
Breakfast was good , rooms were little small plus they charge you for parking so be careful.
Thank you
Thanks.
Great location. Quiet and clean.
Thank you
Flight was canceled and couldn’t make it. Manager refused to refund when I could clearly could not physically stay there. Would not recommend this hotel, cause they refused to provide a refund since my flight was cancelled. This brand is forever tarnished and I will book with a competitor when I visit that area again. Manager was rude as well.
You had a non-refundable reservation through hotel.com. You booked a non-refundable hotel room. It was not hotel's fault that you booked a non-refundable room.
The breakfast was better than I was expecting.
We are very proud of our offerings for breakfast, thank you and glad you enjoyed it!
George, we sincerely regret to hear that you faced some challenges with the TV remote during your stay. Additionally, we are disheartened to hear about your experience with our front desk personnel. It's our aim to always provide an exceptional experience for our guests, and we would like to deeply apologize if this wasn't reflected during your visit. We value your feedback and will take it into consideration as we strive to continually enhance our service offerings for our guests.