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Recent guest reviews

Loved that checkout was at 12pm, my deposit was back on my card before I checked out.

The staff is very friendly and when you call them for anything they are quick to help. Also, the free breakfast from ihop is delicious.

Not enough parking for the number of rooms they have and the restaurant patrons.

Location has quick access to 101. Clean and spacious room. Two bath sinks was a plus.

I’ve stayed here several times with my family when we go to Universal Studios. We love it !

Staff was friendly and helpful. Property was well taken care of and the pool felt great. Only thing was the condition of the room was a little less then what i had expected, but still alright.

Well kept property with friendly and helpful staff

Quiet, lots of parking, free breakfast vouchers to Denny's. Apu at the front desk was super-cool. Great stay!

Nice hotel. Close to everything On the north side of LA.

Nice hotel. The rooms are confy and looks new. Staff friendly. Breakfast is at Dennys using voucher provide by hotel. Plenty of parking and well center area

Surprisingly clean and very nice. I especially enjoyed quick room service from Denny's -- affordable, too!

Very nice staff at check-in. Jeffrey at the front desk was very friendly and accommodating. Room was nice and clean. I will stay here again.

Nice location, friendly staff, wish it wasn’t quite so noisy with the garbage trucks.

I would not recommend this hotel in any way. While the rooms were clean, I experienced extreme distress during a mandatory evacuation from my home due to the Woolsey fire. During this time, I was told the hotel was at capacity upon checkin. I was then given a room which was in an area of the second floor hallway where there were about 6-7 cleaning carts. Each night I was burdened with loud noise outside my door of the maintenance and shut down of these carts from the cleaning crew that sounded like it was coming from inside my room due to the complete lack of soundproofing. As a result I was unable to get much sleep at all. At about 7 am each morning, I was awoken by the sounds of loud women talking, setting up the carts for the day. Upon emailing the hotel manager, he took several weeks to respond and when replying said that theres no other place for the carts. He also indicated that I should have alerted them sooner while simultaneously stating they were at capacity due to the evacuations. (Which I also made it known to him I was informed of during checkin) Which begs the question; how can you get a room change if a hotel is at capacity? All considered and taking into account the email reply I was sent by this manager that didn't make much sense, I highly recommend you booking elsewhere. Now reading the reviews on this establishment and management I see that I am not alone in my concerns as there are apparently many issues encountered here at this hotel.

Great hotel, will stay again. Nice and clean. Easy to get travel to Universal Studios Hollywood.

Nice hotel for the price! Couldnt figure out the tv remote though. Still a great stay

Sepulveda Blvd Sherman Oaks CA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Sherman Oaks Castle Park is a short stroll from Best Western Plus Carriage Inn, and other popular attractions like Sherman Oaks Galleria are within a mile (2 km). This 3.5-star hotel has 178 rooms and welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 5 AM to 11:30 AM.


Rooms

All 178 air-conditioned rooms feature refrigerators, coffee makers, and free weekday newspapers. Guests can expect to find free WiFi and LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Free local calls, safes, and ironing boards are also available.


Property features

At Best Western Plus Carriage Inn, guests enjoy features like an outdoor pool, a fitness center, and a spa tub. You can take advantage of free parking, along with an airport shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.

Room options

Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator

1 King Bed | Sleeps 2

Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Best Western Plus Carriage Inn

Everyone (35) Couples (4) Family (7)
5
Family

Loved that checkout was at 12pm, my deposit was back on my card before I checked out.

By , from Wisconsin on Mar 12, 2020

Review comment responded on Mar 13, 2020

Thank you Tamara for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.

4
Everyone

By on Jan 26, 2020

Review comment responded on Jan 26, 2020

Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.We look forward to your next visit.

4
Partner Couples

The staff is very friendly and when you call them for anything they are quick to help. Also, the free breakfast from ihop is delicious.

By on Jan 26, 2020

Review comment responded on Jan 26, 2020

Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.We look forward to your next visit.

1
Everyone

By on Oct 20, 2019

Review comment responded on Oct 27, 2019

Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. We're sorry to hear we didn't exceed your expectations and we hope you'll allow us to do so on your next visit.

4
Partner Couples Family

Not enough parking for the number of rooms they have and the restaurant patrons.

By on Oct 14, 2019

Review comment responded on Oct 14, 2019

Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. We're glad you enjoyed your stay regardless of the difficult parking and look forward to your next visit.

4
Partner Couples

Location has quick access to 101. Clean and spacious room. Two bath sinks was a plus.

By , from Portland, OR on Jul 25, 2019

Review comment responded on Jul 26, 2019

Bob-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.

5
Family Family with small children Family

I’ve stayed here several times with my family when we go to Universal Studios. We love it !

By on Jul 11, 2019

Review comment responded on Jul 12, 2019

Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.

4
Family

Staff was friendly and helpful. Property was well taken care of and the pool felt great. Only thing was the condition of the room was a little less then what i had expected, but still alright.

By on Jun 20, 2019

Review comment responded on Jun 23, 2019

Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.

5
Partner Couples Family

Well kept property with friendly and helpful staff

By on Apr 24, 2019

Review comment responded on Apr 24, 2019

Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.

5
Everyone

Quiet, lots of parking, free breakfast vouchers to Denny's. Apu at the front desk was super-cool. Great stay!

By on Feb 5, 2019

Review comment responded on Feb 5, 2019

Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. Thank you for the kind compliment of Apu.

Best Western Plus Carriage Inn

5525 Sepulveda Blvd, Sherman Oaks, CA 91411
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