Room was clean, staff was friendly. Poor review is because of the shady characters and activity in and around the hotel . I will never stay there again and could never recommend it.
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Loved that checkout was at 12pm, my deposit was back on my card before I checked out.
The staff is very friendly and when you call them for anything they are quick to help. Also, the free breakfast from ihop is delicious.
Not enough parking for the number of rooms they have and the restaurant patrons.
Location has quick access to 101. Clean and spacious room. Two bath sinks was a plus.
I’ve stayed here several times with my family when we go to Universal Studios. We love it !
Staff was friendly and helpful. Property was well taken care of and the pool felt great. Only thing was the condition of the room was a little less then what i had expected, but still alright.
Well kept property with friendly and helpful staff
Quiet, lots of parking, free breakfast vouchers to Denny's. Apu at the front desk was super-cool. Great stay!
Nice hotel. Close to everything On the north side of LA.
Nice hotel. The rooms are confy and looks new. Staff friendly. Breakfast is at Dennys using voucher provide by hotel. Plenty of parking and well center area
Surprisingly clean and very nice. I especially enjoyed quick room service from Denny's -- affordable, too!
Very nice staff at check-in. Jeffrey at the front desk was very friendly and accommodating. Room was nice and clean. I will stay here again.
Nice location, friendly staff, wish it wasn’t quite so noisy with the garbage trucks.
I would not recommend this hotel in any way. While the rooms were clean, I experienced extreme distress during a mandatory evacuation from my home due to the Woolsey fire. During this time, I was told the hotel was at capacity upon checkin. I was then given a room which was in an area of the second floor hallway where there were about 6-7 cleaning carts. Each night I was burdened with loud noise outside my door of the maintenance and shut down of these carts from the cleaning crew that sounded like it was coming from inside my room due to the complete lack of soundproofing. As a result I was unable to get much sleep at all. At about 7 am each morning, I was awoken by the sounds of loud women talking, setting up the carts for the day. Upon emailing the hotel manager, he took several weeks to respond and when replying said that theres no other place for the carts. He also indicated that I should have alerted them sooner while simultaneously stating they were at capacity due to the evacuations. (Which I also made it known to him I was informed of during checkin) Which begs the question; how can you get a room change if a hotel is at capacity? All considered and taking into account the email reply I was sent by this manager that didn't make much sense, I highly recommend you booking elsewhere. Now reading the reviews on this establishment and management I see that I am not alone in my concerns as there are apparently many issues encountered here at this hotel.
Best Western Plus Carriage Inn places you within a mile (2 km) of popular attractions like Sherman Oaks Castle Park and Sherman Oaks Galleria. This 3.5-star hotel has 178 rooms and welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 5 AM to 11:30 AM.
All 178 air-conditioned rooms feature refrigerators, coffee makers, and free weekday newspapers. Guests can expect to find free WiFi and LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Free local calls, safes, and ironing boards are also available.
At Best Western Plus Carriage Inn, guests enjoy features like an outdoor pool, a fitness center, and a spa tub. Free parking is available if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.
Room was clean, staff was friendly. Poor review is because of the shady characters and activity in and around the hotel . I will never stay there again and could never recommend it.
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Thank you for taking the time to rate your recent stay with us. Your feedback is greatly appreciated and valued.
Loved that checkout was at 12pm, my deposit was back on my card before I checked out.
Thank you Tamara for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.
Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.We look forward to your next visit.
The staff is very friendly and when you call them for anything they are quick to help. Also, the free breakfast from ihop is delicious.
Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.We look forward to your next visit.
Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. We're sorry to hear we didn't exceed your expectations and we hope you'll allow us to do so on your next visit.
Not enough parking for the number of rooms they have and the restaurant patrons.
Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. We're glad you enjoyed your stay regardless of the difficult parking and look forward to your next visit.
Location has quick access to 101. Clean and spacious room. Two bath sinks was a plus.
Bob-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.
I’ve stayed here several times with my family when we go to Universal Studios. We love it !
Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.
Staff was friendly and helpful. Property was well taken care of and the pool felt great. Only thing was the condition of the room was a little less then what i had expected, but still alright.
Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.
Dana-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. We're sorry you were unhappy with your stay. We will work hard to fix the problems you encountered.