Best Western Plus White Horse Hotel4.0 out of 5.0
Recent guest reviews
Excellent stay with very helpful and personable staff. Nothing is too much trouble and all is done in a pleasant and friendly way. Great service team, would strongly recommend. The best rooms are in the new wing, especially the large family size rooms. Nice bar with SkySports. Good restaurant and gym, swimming pool facilities and meeting rooms. So it has most things you need for a family stay with a range of ages.
I came here with my family as we were flying out in a couple of hours. We came in and were seated immediately. I had the carvery which I found to be excellent. The food was plentiful and tasty. The rest of the family opted for toasted sandwiches which looked and tasted great. Would heartily recommend and will return.
Brilliant hotel and brilliant staff, we went here for Christmas, family of 6 ,food was the best from the breakfast, Christmas dinner staff were very friendly and happy to help. Great swimming pool sauna,and steam room...
We stayed in this hotel last night. 3 family rooms 10 people for one Boxing night getaway. I actually am finding it hard to say anything good or bad about this hotel.... I feel it was average & could have been a hole lot more!!! Rooms where lovely & clean. We got a good enough B&B rate thankfully. Hotel was dead for it being Christmas period. The food was nice, good value for money. Altho they where serving a reduced menu & when booking I asked atleast twice for menu prices etc and was never told this. Pudding was let down... cocktails in the bar where tasty & Well made but expensive enough. 3 cocktails, cider, Guinness, 4 kids fantas £40!! The pool was grand nobody in it other than us so that was great. The man on pool/gym reception had a terrible attitude & didn't want to be there. He was rude to a couple out of our party whilst there. Staff didn't seem to have much Xmas spirt even tho the hotel had lovely Xmas decorations up. The guy playing guitar & singing in the bar was good. All in all everything was prity much average & couldn't think of much to make us drive an hour & 40mins back to stay. Merry Christmas all 🌲🌲🌲
Stayed here for one night with a friend in a twin room. The room was very clean and a fair size. The staff were friendly and helpful. We had dinner in the restaurant on the set menu which i found quite limited but the food we did have was beautiful. Breakfast was a great selection of cereals, fruit, juices and cooked breakfast. All in all we enjoyed our stay and would return.
Visited with my sister as a treat all booked through SpaBreaks.com We arrived in the morning and were warmly greeted by both the reception staff of the hotel & the spa/leisure staff There is a pool with a bubble jet area, sauna & steam room. Everything is clean and well maintained. The changing rooms are very cold so we appreciated the snuggly robes we got! The only downside is that there isn’t a relaxation area, but whilst waiting for our treatment the leisure staff did bring a welcome warming cup of tea that we had in the reception area. The massage was good (wished for more, as usual) & we then got changed & went into the dining room for our afternoon tea. We were shown to an alcove and our Prosecco came quickly followed by our sandwiches, cream scones & naughty treats! 😊 Great service & we have booked to go back again in December!
Stayed with wife one sat night in Oct after a bit of shopping etc in the city. For the price, was a bargain, and enjoyed the bar entertainment that night. Didn't have breakfast so can't comment. The only thing I will say is that the pool, as I had read in previous reviews, was indeed quite cool and we only stayed in for half an hour or so. Something which perhaps could be addressed by management.
Fabulous hotel, staff couldn't have been nicer. Four of us went on a girls night for the spa package. We absolutely loved it. Rooms were lovely clean and tidy. Restaurant was lovely to although I'm quite a picky eater so the spa menu wasn't to my taste but that was a minor complaint. Pool facilities were great and the girls who gave us our treatments couldn't have been nicer. Thanks so much for such a relaxing stay. We will be returning after Christmas.
We booked a 2 night mid week stay in November as part of our 4 day holiday to Donegal and derry. So so glad we chose to stay at the white horse over the other 4 star hotels available in the city centre. It is a few miles out of the city but there is a great quick motorway which takes you into city within munites. On arrival we were greeted with such a lovely smile by the young man on reception and his customer service was fantastic and he never failed to greet us each time he saw us. This I have to say goes for all the lovely staff with a mention to the lady who I think may have been the manageress, she will know who she is if I say she showed us how to use the jacquzi? we had our 4 course dinner on the Tuesday evening and even mid week there were a good lot of tables booked. Food for both dinner and breakfast stunning. we will definitely stay here again and its because of all these reasons.Customer service is just so important and for me this hotel exceeds expectations, big thanks to all and we will be holidaying here again
Lovely rooms refurbished very clean, hotel staff very helpful , resturant clean food very tasty great selection. Gym and pool handy with sauna and steam room Great location to explore the north west, donegal not to far away
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Indoor pool
Located in Campsie, Best Western Plus White Horse Hotel is 2.3 mi (3.6 km) from Enagh Lough and within a 15-minute drive of Derry City Walls. This 4-star hotel has 58 guestrooms and offers an indoor pool, free in-room WiFi, and free self parking. It's near the airport and also close to Foyle International Golf Centre.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 10 AM.
The 58 rooms have an array of amenities, including coffee makers, safes, and phones. Guests can expect to find free WiFi and plasma TVs. Bathrooms offer hair dryers and free toiletries. Desks are also available.
Best Western Plus White Horse Hotel features an indoor pool, a children's pool, and a fitness center. A stay here includes free parking. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a sauna, free WiFi in public areas, and 4 meeting rooms.
Reviews from Trip Advisor
77% of guests recommend this hotelTotal of 534 reviews