- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The following credit cards are accepted: American Express, MasterCard, and Visa.
- Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
- Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
- No cribs or infant beds are available.
Best Western Plus White Horse Hotel
4.0 out of 5.0
77.0% based on 568 reviews
Recent guest reviews
My husband and I went for afternoon tea and a treatment. The selection of sandwiches and scones were good and fresh, the waiter was attentive and brought us more tea and coffee, we had a lovely seat in a little alcove in the main restaurant. Afterwards we went for treatments with Michelle, I had a facial and my husband had a neck and should massage. Michelle was very professional and I found the whole experience very relaxing. I also used the swimming pool, which I had to myself and the steam room. We paid £45 each which I feel was good value for what we experienced.
Just spent a fantastic overnight stay, along with my friend, staying with the 'Here come the girls' package. From the very first moment we walked into the hotel we were warmly greeted and fully informed about all the hotel facilities and our selected package. We opted for the back massage and it was truly amazing! The ladies were fantastic and made us so relaxed. The 4 course dinner looked incredible and tasted delicious! And the staff were extremely helpful and friendly. That goes for every member of staff we met along the way...everyone made a point of stopping and saying hello. Your staff are a credit to you and we will most definitely be returning for another stay very soon. Thank you for a great stay!
Wonderful hotel. Lovely manager kept checking on us and remembered where we’d been and asked how it went. Had the most beautiful steaks in the restaurant with such lovely service. The rooms and pool are all spotlessly clean! Nice bar area with guy singing in the evening. Highly recommended!
I’m never one to write reviews! But I was so impressed with the service and food in this hotel I had to 😊😊 Myself and my friends went for a Spa day and had the choice of getting a facial or a massage ! I had the back and shoulder back massage which was so relaxing and worth every penny, want to thank the laddies Michelle, Chloe & Michelle for excellent service & making us feel welcome from the get go up until we where leaving : ) After our swim and massage we went for some afternoon Tea which was out of this world & again the service was fantastic even lit the fire for us! I’m a cold blooded Human 😂 Would be recommending the Best Western Plus White Horse Hotel to family and friends it says (Best) for a reason!! 😁😁
Stayed here recently and have to say we will definitely be back. Room was lovely. Staff ever so pleasant and helpful. The food in the restaurant is of top quality. Such a choice at breakfast. Would highly recommend.
Well once again a very enjoyable time at this hotel! Great food & service! Lovely bedrooms! The staff are all very pleasant! Especially the lovely Joy! Its about my 20th visit there & ill definately be back! (Again!) 😁 thanks to Emma & Jill & Kimberly! Margaret & valerie & Albert! 😁😉😚
A party of 10 came for Easter Sunday lunch. The food and service was amazing. The kids had a ball getting balloons, face painted and Easter egg haunt. We also loved how no one rushed us through our dinner. We will definitely be back. Well done ! #firstclass
Thank you for a great family outing. Loved the Carvery (roast beef sooo good) and the kids had a ball with the face painting and balloon animals. Nice family friendly event that kept the whole family entertained
Had a lovely meal but couldnt say the same about the service or kids entertainment!!! Had to ask for our order for starter to be taken!! Waiter bringing drinks spent a lot of time walking around as we didnt have a number on our table! After we had eaten our main course our plates were collected but 15 mins later we had to ask for our desserts which were preordered at same time as starter!!! Waiters too busy setting up tables!! 2 out of 3 desserts arrived. My husband and I had finished ours when my son got his ice cream!!! Because of all the waiting we missed the start of the egg hunt at 230pm. When we went out at 245 egg hunt was all finished, face painter didnt allow us to join the queue as she was finishing up so all my child got was a balloon model!!! Easter bunny didnt come near our table in restaurant either!!! Although food was lovely we were not impressed with kids entertainment and def would not rush back for this reason ☹
I would like to highlight an exceptional example of customer service. I was booked into hotel for overnight stay with dinner in February but after checking in had to leave. I had got a call from my son who had been admitted to hospital . I checked out and left and Abbie called me 20minutes later to advise she would post a voucher to me to rebook at later day and not loose my offer. I would like to highlight this kind considerate act at a stressful and upsetting time for me and pass on my thanks to Abbie and hotel manager
Hotel highlights
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Indoor pool
Best Western Plus White Horse Hotel is located within a 15-minute drive of Derry City Walls and Peace Bridge. This 4-star hotel has 58 guestrooms and offers an indoor pool, free in-room WiFi, and free self parking. It's near the airport and also close to Foyle International Golf Centre.
Dining
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 10 AM.
Rooms
The 58 rooms have an array of amenities, including coffee makers, safes, and phones. Guests can expect to find free WiFi and plasma TVs. Bathrooms offer hair dryers and free toiletries. Desks are also available.
Property features
Best Western Plus White Horse Hotel features an indoor pool, a children's pool, and a fitness center. A stay here includes free parking. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a sauna, free WiFi in public areas, and 4 meeting rooms.
Reviews from Trip Advisor
77.0% of guests recommend this hotel
Total of 568 reviews
