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The Continental Hotel Heathrow

4.0 out of 5.0

Recent guest reviews

Not much to say about the neighborhood but typical for an airport vicinity area. Nice hotel. Modern improvements all around.

Pretty good location. If you know how to use public transportation and fear being late to your flight.

We had a great time at our hotel it was very quiet it was very close to the tube. The staff was excellent and very helpful. High Street had some good food and good shopping and it was close.

Landed in Heathrow and did not know where the hotel was situated I was quite apprehensive. I was pleasantly surprised at the welcome I received and the cleanliness of the room. The bed was super and I got a great night's sleep. Plenty of places to eat and shop nearby.

The hotel tried to charge me 27 pounds for a breakfast that I had already paid a supplement for on Orbitz. I tried to explain that I had already paid for the difference online. The front desk clerk would not let me explain and spoke to me as if I were a child. I quote " I am explaining to you our policy"; as if I didn't read the policy online before I purchased the room. The manager had to interrupt her so that he could be allowed to read my email confirmation. This was only the first encounter with the hotel staff. The second was not allowing my son (16), into the pool with his brother (20) when the policy clearly states children can enter while being escorted by and adult. I had to question the staff why my son was being denied access to the pool. The last encounter was with the front desk staff who was extremely rood. The manager over heard the conversation, stepped in and apologized yet again. I would not return if it was free.

The room is not as nice as shown in picture and the bathroom is dirty.

I think was wonderful. The room was very clean and nice. An added bonus was the use of the gym sauna, pool and gym. The staff was also excellent. Will stay again.

The room was tiny even for London. The lady at the front desk was cold, rude & unapologetic when the hotel failed to have our taxi on time for us to get to the airport. No apology or offer to pay for the cab. Absolutely unprofessional. Would never recommend this hotel to anyone.

Upon checking in there seemed to be some confusion with my reservation as I was asked if I wanted 2 rooms, even though my receipt clearly indicated I had booked 1 room for 2 people. Then I was told breakfast was not included in my “package", again even though it was clearly indicated on my receipt as being included. The reception desk required that I log onto my computer and show him the receipt indicating that continental breakfast was included in the cost. At this point the front desk still questioned the validity of the receipt that I was showing him; he basically continued to argue that breakfast wasn't included (Really? We’re talking coffee and toast!) I asked if they actually had a copy of of the booking and they said yes but I don't understand how they can have a copy and NOT see the portion that included breakfast. When I booked the reservation I noted that parking was provided, and it is, but at a cost of 15 Pounds which was not mentioned at all in the reservation. I reviewed the reservation in detail including the portion labeled "Hotel Policies" and find no indication of additional funds required for parking. The net result is that I paid the fee for parking and told the front desk that since I was flying business class anyway, I would simply eat in the lounge and wouldn't bother them for breakfast. The hotel has a gym and pool, but from the look and smell and the people coming and going to the gym it’s more like the gym has a hotel. We were on the 3rd floor and the lift was unavailable, I never did see what the problem was there was just a sign on the door. I actually left the hotel and walked across the street to book a room in another hotel but it was fully booked. Since we were only there for 1 night we made the best of it. I would never go back here again.

We visited London during a heat wave. We stayed at the hotel for 6 nights. The air conditioning broke down during our 3rd night and was still broken when we left. The staff ranged from OK to great.

I was very pleased with my stay at the Continental Hotel - it was very clean, very comfortable and the staff were very accomodating. The hotel restaurant was excellent and the location was ideal for our final night before leaving from Heathrow.

The Continental Hotel Heathrow was fantastic - very convenient to the underground station and the airport, the staff was very accommodating, and the restaurant was excellent. The room and bathroom were very clean. There were even hot cocoa packets and shortbread cookies in the room! I'd definitely recommend the hotel and I'd certainly stay there again.

The staff was helpful telling us about the High Street Shopping along with location. Also reserved a taxi to pick us up at 5:30AM and received personalized wake up call at 4:45AM. Room was hot even though outside temp. was around 62 degrees (F) Had a nice dinner there

The reception staff was terrific; personable, informative and accommodating. The room, however, left very little to be desired. It was a very small space and did not feel very clean (in great need of paint and general overall cleaning).

The hotel was great, clean, new, friendly staff, good price and superb location.

29-31 Lampton Road Hounslow England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa
  • Indoor pool

The Continental Hotel Heathrow places you within 3 miles (5 km) of popular attractions like Twickenham Stadium and Twickenham Stoop. This 70-room, 4-star hotel welcomes guests with conveniences like a full-service spa, an indoor pool, and free in-room WiFi. Near the airport, the hotel is also close to Griffin Park Stadium.


Dining

This hotel serves as home to a cocktail bar, along with a restaurant that specializes in British cuisine. Satisfy your hunger from the comfort of your room with 24-hour room service. Start each morning with English breakfast, available for a fee from 6:30 AM to 10 AM.


Rooms

All 70 air-conditioned rooms provide minibars, coffee makers, and safes. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Bathrooms have hair dryers and designer toiletries. Ironing boards and desks are also standard.


Property features

Guests of The Continental Hotel Heathrow enjoy a full-service spa, an indoor pool, and a health club. If you drive, self parking is GBP 15 per night, and there's also limo/town car service. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a spa tub, a sauna, and free WiFi in public areas.

Room options

Superior Double Room

King 1 | Sleeps 2

Superior Twin Room

Twin 2 | Sleeps 2

Executive Double Room

Full 1 | Sleeps 2

Executive Twin Room

Twin 2 | Sleeps 2

Guest reviews for The Continental Hotel Heathrow

Everyone (5) Business (2) Couples (4) Family (1) Friends (2) Other (1)
4

nice hotel close to subway and lhr airport

BusinessTravelers

Not much to say about the neighborhood but typical for an airport vicinity area. Nice hotel. Modern improvements all around.

By on Mar 14, 2017

5

hotel not to far from the airport or train.

Everyone

Pretty good location. If you know how to use public transportation and fear being late to your flight.

By on Feb 1, 2017

4

close to the tube

Everyone

We had a great time at our hotel it was very quiet it was very close to the tube. The staff was excellent and very helpful. High Street had some good food and good shopping and it was close.

By , from kansas on Sep 14, 2016

4

$20 cab fare from heathrow. very comfortable room.

Everyone

Landed in Heathrow and did not know where the hotel was situated I was quite apprehensive. I was pleasantly surprised at the welcome I received and the cleanliness of the room. The bed was super and I got a great night's sleep. Plenty of places to eat and shop nearby.

By , from Atlanta Ga on Sep 8, 2016

2

the staff yelled and argued with me...

Everyone

The hotel tried to charge me 27 pounds for a breakfast that I had already paid a supplement for on Orbitz. I tried to explain that I had already paid for the difference online. The front desk clerk would not let me explain and spoke to me as if I were a child. I quote " I am explaining to you our policy"; as if I didn't read the policy online before I purchased the room. The manager had to interrupt her so that he could be allowed to read my email confirmation. This was only the first encounter with the hotel staff. The second was not allowing my son (16), into the pool with his brother (20) when the policy clearly states children can enter while being escorted by and adult. I had to question the staff why my son was being denied access to the pool. The last encounter was with the front desk staff who was extremely rood. The manager over heard the conversation, stepped in and apologized yet again. I would not return if it was free.

By on Aug 10, 2016

3
Everyone

The room is not as nice as shown in picture and the bathroom is dirty.

By on Jul 27, 2016

5

very nice business trip

BusinessTravelers

I think was wonderful. The room was very clean and nice. An added bonus was the use of the gym sauna, pool and gym. The staff was also excellent. Will stay again.

By on Jun 18, 2015

1

terrible

Couples

The room was tiny even for London. The lady at the front desk was cold, rude & unapologetic when the hotel failed to have our taxi on time for us to get to the airport. No apology or offer to pay for the cab. Absolutely unprofessional. Would never recommend this hotel to anyone.

By on Oct 17, 2013

1

only bad experience in the uk

Couples

Upon checking in there seemed to be some confusion with my reservation as I was asked if I wanted 2 rooms, even though my receipt clearly indicated I had booked 1 room for 2 people. Then I was told breakfast was not included in my “package", again even though it was clearly indicated on my receipt as being included. The reception desk required that I log onto my computer and show him the receipt indicating that continental breakfast was included in the cost. At this point the front desk still questioned the validity of the receipt that I was showing him; he basically continued to argue that breakfast wasn't included (Really? We’re talking coffee and toast!) I asked if they actually had a copy of of the booking and they said yes but I don't understand how they can have a copy and NOT see the portion that included breakfast. When I booked the reservation I noted that parking was provided, and it is, but at a cost of 15 Pounds which was not mentioned at all in the reservation. I reviewed the reservation in detail including the portion labeled "Hotel Policies" and find no indication of additional funds required for parking. The net result is that I paid the fee for parking and told the front desk that since I was flying business class anyway, I would simply eat in the lounge and wouldn't bother them for breakfast. The hotel has a gym and pool, but from the look and smell and the people coming and going to the gym it’s more like the gym has a hotel. We were on the 3rd floor and the lift was unavailable, I never did see what the problem was there was just a sign on the door. I actually left the hotel and walked across the street to book a room in another hotel but it was fully booked. Since we were only there for 1 night we made the best of it. I would never go back here again.

By on Jul 31, 2013

3

air conditioning

Families

We visited London during a heat wave. We stayed at the hotel for 6 nights. The air conditioning broke down during our 3rd night and was still broken when we left. The staff ranged from OK to great.

By on Jul 20, 2013